Regulation Fair Disclosure

1
Regulation Fair Disclosure

• Confidential Information
• Information disseminated this week is privileged,
  Segue-confidential information and not for public
  disclosure
• Confidential information given to CAC members is
  provided under NDA
• Please be sure you have turned in your signed NDA

2
Customer Advisory Council

• Thursday, 10. November 2005

3
Agenda

• Thursday, 10 November
• 800 Breakfast Bistro 46 47
• 830 Agenda Review Bibliothek
• 840 Silk Product Roadmap, Manfred
  Reindl Bibliothek
• 915 Break Bar 48
• 930 SQO Platform SilkCentral Test
  Manager Bibliothek Manfred Reindl, Reinhard
  Jediger
• 1100 Functional and Regression
  Testing Bibliothek Mike Ruggiero
• 1230 Lunch Bibliothek
• 1315 Performance Testing Management Bibliothe
  k Linz Team
• 1445 Break Bar 48
• 1500 Wrap-Up/Closing Comments Bibliothek
• 1515 Meeting Concludes Bibliothek

4
Silk Product Roadmap Product Lifecycle

• Manfred Reindl, Senior Vice President,
  Architecture

5
Segues Corporate Strategy P.I.E.

• PROTECT our technology leadership position by
  continuing to develop a strong family of
  best-in-breed tools that are tightly integrated

• INNOVATE our family of tools into a platform from
  which specialized QM solutions can be easily
  developed by ourselves, our customers, or our
  partners

• INNOVATE our family of tools into a platform from
  which specialized QM solutions can be easily
  developed by ourselves, our customers, or our
  partners

• EXPAND our presence in existing markets and enter
  new markets through selective technology and
  business alliances

6
Software Quality Optimization (SQO)
Manage
Measure
Test
Define
Improve
Deploy
Develop
Manage
Design
Software Quality Optimization
Software Application Lifecycle
A Lifecycle Approach to Software Quality
7
Two-Year Product Roadmap Overview
8
QOP Provides a Single Dashboard for Quality
Management
9
Benefits of Segues Quality Optimization Platform
(QOP)

• View software quality throughout the entire
  software application lifecycle
• Software quality begins in development with the
  early involvement of QA
• Overall quality dashboard with the focus on
  business line managers, project managers, QA
  managers
• Include data from requirements management, change
  management and issue tracking to assess project
  status
• Integration of Unit Testing, Functional Testing,
  Load Testing, Defect Management and Application
  Monitoring
• All test assets are stored in a single repository
• Allows reuse of test assets and improves the
  collaboration amongst the various quality groups
  in pre-deployment and post-deployment

10
QOP Provides a Holistic View for Quality Related
Data
Software Application Lifecycle
11
QOP Provides a Holistic View of Quality-Related
Data
Test Coverage
Functional Integrity/Accuracy
Defect Rates
12
QOP Supports Heterogeneous Environments Through
Its Open Architecture
SilkCentral Quality Optimization Platform

• Requirements
• Management
• Caliber RM
• Requisite Pro
• DOORS...

• 3rd Party
• Testing Tools
• JUnit
• NUnit...

• Change
• Management
• Visual SourceSafe
• PVCS
• CVS
• Subversion...

• Defect Tracking
• ClearQuest
• Bugzilla
• ...

• NSM Platforms
• CA Unicenter
• BMC Patrol
• Tivoli
• HP Openview...

• Diagnostic Tools
• Borland OptimizeIt
• ServerTrace...

• Dev. IDEs/
• Platforms
• Visual Studio
• (Team Test)
• Eclipse (TPTP)

a
a
a
a
13
Segues Positioning in the Application Lifecycle
Requirements Mgmt.
Modelling
Application Development
Dev. Testing
Test Management
App. Security Testing
Quality Assurance
Load Testing
Functional Testing
Diagnostics
Diagnostics
End-user Monitoring
Operations
NSM
Pre-Deployment
Deployment Post-Deployment
14
SilkCentral QOP Architecture
SilkCentral Quality Optimization Platform
SilkCentral Performance Manager End-User
Monitoring
SilkCentral Test Manager SilkCentral Issue
Manager Test Management
AD
Quality Assurance
OP
Software Application Lifecycle
15
Two-Year Product Priorities

• PROTECT
• Investing in architecture
• Updating technology support
• Investing in integration with code-level
  diagnostic tools
• INNOVATE
• Continuing our tools-to-platform strategy
• Embrace Eclipse as part of our platform strategy
• Create a market-leading SOA testing solution
• EXPAND
• Grow test management through focusing on
  market-driven enhancements and integrations to
  ALM tools
• Grow performance management through strong
  integration with performance testing providing QA
  a window to post-deployment

16
Two-Year Product Roadmap Overview
17
Product Roadmap Q3/05-Q2/06
QOP 2.0 Lifecycle Integration, Eclipse ALF
compliant)
SC-TM 8.1 Market-Driven Update (SC-IM Int., Open
APIs, Enhanced Reporting, DOORS)
SC-PM 2.9 Green Screen
ST Enhanced Core Technology Support (.NET, J2EE,
TrueLog)
ST 8.0 Core Tech. Ease of Use (Firefox, IE7,
Eclipse SWT, Infragistics)
ST 7.6 Linux/UNIX
SP 8.0 Eclipse CTE Plug-in, Diagnostics, FAT
client
SP 7.3 Green Screen, SC-TM 8.1 compatibility
SP 7.2 SAP Certification, Source Control
Integration
Q3/05
Q4/05
Q1/06
Q2/06
SilkPerformer
SilkTest
SC Performance Manager
SC Test Manager
QOP SC TM SCPM
18
Eclipse Roadmap Q3/05-Q2/06

• Functional Testing of Eclipse based Applications
  (SWT support)
• SilkTest 8.0
• SilkPerformer CTE Plug-in for Eclipse
• SilkPerformer 8.0
• QOP 2.0 - Eclipse ALF compliant version
• ALF compliant test management events and Web
  services
• Sample integrations (service flows) with Serena
  products

19
SQO Platform SilkCentral Test Manager
20
Software Quality OptimizationPlatformby Manfred
Reindl
21
Software Quality Optimization (SQO)
Manage
Measure
Test
Define
Improve
Deploy
Develop
Manage
Design
Software Quality Optimization
Software Application Lifecycle
A Lifecycle Approach to Software Quality
22
Segues SQO Platform
SilkCentral - Software Quality Optimization
Platform
Application Development
Operations
23
Benefits of the SQO Platform

• View software quality throughout the entire
  software application lifecycle
• Software Quality begins in development with the
  early involvement of QA
• Overall quality dashboard with focus on business
  line managers, project managers, QA managers
• Includes data from requirements management,
  change management and issue tracking to assess
  overall project status
• Integration of unit testing, functional testing,
  load testing, issue management and application
  monitoring
• All test assets are stored in a single repository
• Allows reuse of test assets and improves the
  collaboration amongst the various quality groups
  throughout pre-deployment and post-deployment

24
QOP Provides a Holistic View of Quality-Related
Data
Test Coverage
Functional Integrity/Accuracy
Defect Rates
25
SQO with SilkCentral Test Manager
? Supports the entire testing process?
Centralizes control and improves collaboration?
Provides clear visibility into the quality of the
application
26
SilkCentral Test Manager Positioning

• Based on a lifecycle approach
• Web-based interface increases collaboration
  across teams
• Open architecture
• Seamless integration with all Silk Products
• Integration with Requirements Management
• RequisitePro, CaliberRM, Word, Excel, Doors
• Integration with Defect Tracking
• SilkCentral Issue manager, ClearQuest, Bugzilla
• Integration with Change Management
• SourceSafe, PVCS, CVS/SubVersion, MKS
• Unit Testing Tools
• JUnit, NUnit
• Open interface Web services

27
What eWEEK is Saying About SilkCentral TM

• Companies looking for a comprehensive
  application testing management solution for
  Windows environments should check out Segue
  Software Inc.'s SilkCentral Test Manager update.
• In eWEEK Labs' tests of SilkCentral Test Manager
  8.0, which was released last month, we found the
  Web-based life-cycle management software offers
  impressive collaboration and usability features.
• Test Manager's improved Web interface was easy
  to use in tests, and navigation was a cinch. Test
  Manager provides concise views of testing
  requirements and a variety of useful report
  graphs.
• We also liked the automation features within
  Issue Manager, such as automatic e-mail
  notification, which allowed us to automatically
  send e-mail notifications of various events and
  issues, and automated workflow capabilities.
  
  - Francis Chu,
  eWEEK Labs, July 25, 2005

28
SilkCentral Test Managerby Reinhard Jedinger
29
SilkCentral Test Manager 8.0

• Completely re-architected
• Based on SilkCentral Common Architecture (SCA)
• Realization of a true QA platform to support the
  lifecycle
• Major modules
• Requirements
• Test Planning
• Test Execution
• Issue Management
• Reporting and Graphing

30
Benefits of SCA

• Simplified Access
• Web based access no client-side
  install/maintenance
• Support for dispersed teams
• Simplified Usage
• Same look-and-feel (UI) for all components and
  modules
• Common user access across all tools logins,
  authorization, etc.
• Single administrative interface for all
  components
• Consolidated Data Reporting
• Across all test and measurement tools
• Consistent data used by all
• Ease of Integration and Extensibility
• Standards based integration
• Integration with non-Segue tools and platforms

31
SilkCentral Test Manager - Architecture
32
CAC 2004 SilkCentral TM In Review
SCTM 2005 Roadmap
33
Product Demo
34
SilkCentral Test Manager, Issue ManagerTwo-Year
Roadmap Details
35
Q4 2005 SilkCentral Test Manager 8.1

• General Availability
• December 20, 2005
• New Features
• Open APIs
• Defect/Issue Management
• Bugzilla
• Requirements Management
• Telelogic Doors Integration (add on after the
  release)
• Source Control
• MKS Source Integrity
• CVS, Subversion
• 3rd Party Test Type Integrations
• .Net Explorer
• Reporting and Reporting API
• Several small enhancements requested by customers

36
Q4 2005 SilkCentral Issue Manager 4.0

• General Availability
• December 20, 2005
• New Features
• Administrative Function
• Project Context
• New flexible reporting
• Distinguishing Required field
• Email notification
• Alignment with Test Manager 8.1

37
Round-Table Discussion

• 3rd Party Integrations
• Compliance Testing
• What is the minimum level required to attain
  compliance?
• Sarbanes-Oxley, 21 CFR, ISO 9000, Certification
  (audit)
• Quality Dashboard
• Measuring the test effort
• Integration with Lifecycle Platforms
• Eclipse, MS Team System
• Personalization

38
Segue Customer Advisory Council Functional
Regression Testing Break-Out Session

• Mike Ruggiero, Product Manager

39
Agenda

• Open Discussion
• Functional Regression Testing Round-Table

40
Open Discussion

• Customer Concerns
• Strengths Weaknesses

41
CAC 2004 SilkTest In Review

• Releases in 2005
• SilkTest 7.5
• SilkTest International 7.5
• SilkTest 7.6

CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
42
SilkTest Product Focus
.NET, J2EE and Browsers
Technology
Scriptless Tests Results Model-Based Testing
Innovation
43
SilkTest Growth Strategy
Sustained Differentiation
Revitalization
Mobile
SWT
Linux Unix
Firefox
.NET WinForms WebForms
Technology
Macromedia
64-bit
Vista
Automated Exploratory Testing
Model Driven Testing
EK, EK Pro
Framework
TrueLog
Innovation
GUI Modernization
Tag Maintenance.
Global Updates
Visual Navigation
44
SilkTest 2-Year Roadmap Details
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
45
Q1 2006 SilkTest 8.0

• General Availability
• 14. February 2006
• New Features
• Firefox on Windows
• CustomWin Testing
• Flexible Tagging
• Eclipse
• Latest IE
• Latest versions of Infragistics Toolbar and Grid
• End-of-Life technologies

46
Frameworks
47
Linux / UNIX

• Agents Running on Red Hat Enterprise Linux and
  Sun Solaris
• Native Java Extension
• Firefox on Red Hat Enterprise Linux Sun Solaris
• Linux on the Desktop

48
Mobile

• PDA, Smartphones
• MS Windows Mobile
• Palm OS
• Symbian
• Others

49
Eclipse Componentization
50
Performance Lifecycle Management

• Klaus Fellner, Product Marketing Manager

51
Relevant Industry Trends (1/2)

• Organizations are Adopting an Ecosystem Approach
  to Application Quality/Performance
• QA is becoming a horizontal discipline covering
  the complete software life-cycle instead of a
  silo
• Center of Excellence for Quality and Performance
• Standardization, centralization and consolidation
  of software, processes and people
• Rapid Enterprise Adoption of Web Services Dev
  Frameworks and SOA
• Enables an enterprise to build more loosely
  coupled systems
• Complexity of application increases, so does the
  risk to the enterprise
• Rush to deployment (load testing is done usually
  3-5 days prior deployment)
• Increase in Value Outsourcing (Add Skills Instead
  of Cost Savings)
• More and more become the clients QA department
• Need to embrace automation and implement a set of
  repeatable processes for the app development
  lifecycle

52
Relevant Industry Trends (2/2)

• APM/NSM Market is Merging
• NSM platforms move upward to include Application
  Performance Management
• APM vendors integration and cooperation with NSM
  vendors is of critical importance
• IDEs Evolving to Application Lifecycle
  Development Platforms
• Eclipse TPTP
• Microsoft Visual Studio 2005
• Load Testing is Becoming a Core, IT Operational
  Discipline
• Problem resolution/troubleshooting capabilities
  are most critical
• Integration of operational and development best
  practices is important
• Support for heterogeneous environments is a must
• Message-driven SOA platforms make protocol
  recording a requirement
• Control frameworks that help to deliver on
  expectations are increasingly important
  especially for value outsourcers with their
  increased responsibility

53
Review of Product Releases 2005-to-Date

• Q1 2005
• SilkPerformer 7.0
• SilkCentral Performance Manager 2.8
• Q2 2005
• SilkPerformer 7.1
• Q3 2005
• SilkPerformer 7.2

54
SilkPerformer 7.0 (Q1 2005)

• SAP Support
• Java RMI Recorder
• JUnit/NUnit Integration Component Testing
  Enhancements
• Simple MAPI Support for Accessing
  Outlook/Exchange
• Adjustable Web-User Tolerance Levels
• Ease-of-Use Enhancements
• Visual scripting using TrueLog
• Link TrueLog to error analysis in Performance
  Explorer

55
SilkPerformer 7.1 (June) SCTM8.0 Integration

• Two-Way Integration with SilkCentral Test Manager
  8.0
• SCTM -gt SP
• Integration of SilkPerformer projects into SCTM
  test plans and execution directly on any remote
  SP MMC from SCTM Web GUI
• Unattended execution of multiple load tests
  projects with automated results evaluation
• Linkage of performance results to requirements
• SP -gt SCTM
• Access to SCTM test plans directly from the
  SilkPerformer 7.1 Workbench, allowing you to
  easily open, edit and upload your load test
  projects.
• Creation of SilkPerformer related SCTM test plans
  directly from SilkPerformer

56
SilkPerformer 7.1 (June) SCTM8.0 Integration

• Test Results Stored in the Test Manager
  Repository
• One single location for all data generated during
  load test runs (time series data, TrueLog files,
  result files, ...)
• Simple access over the SCTM Web GUI
• Cross Load-Test Analysis
• Compare up to four load-test runs
• Heat fields and rankings help you to analyze the
  results of your optimization efforts across runs
• Source Code Control Integration (Check-In/Out) on
  Project Level
• Microsoft Visual SourceSafe
• PVCS (Serena ChangeMan Version Manager)

57
SilkPerformer 7.2 (Q3)

• SAP eCatt Integration
• Integration into SAP eCatt test management
  console for maintaining test scripts, conditions
  and results
• Certification "Certified for SAP NetWeaver"
• Additional SAPGUI Monitors
• Enhanced Source Code Control Integration on File
  Level (SP Standalone)
• MSVSS
• PVCS

58
Product Roadmap 2006

• Q4 2005
• SilkPerformer 7.3
• SilkCentral Performance Manager 2.9
• Q2 2006
• SilkPerformer 8.0
• SilkCentral Performance Manager 3.0

59
SilkPerformer 7.3 (Q4)

• Enhanced Green-Screen Support
• TrueLog and visual script customization for
• TN3270e
• TN5250e
• VT Terminal

60
SilkCentral Performance Manager 2.9 (Q4)

• Enhanced Web Service Control Interface
• Create, update, and delete projects, locations,
  monitors
• User management
• Enhanced Green-Screen Support
• TrueLog and visual script customization for
• TN3270e
• TN5250e
• VT Terminal

61
SilkPerformer 8.0 (Q2 2006)

• Eclipse CTE Plug-In
• HTTP/Java unit test
• HTTP/Java recorder
• Framework
• Small load tests
• Fat Client Replay
• SilkTest integration
• Diagnostics
• Network latency
• JMX
• Client-side network breakdown
• Code-level diagnostics
• i18n
• Multi-byte support

62
SilkCentral Performance Manager 3.0 (Q2 06)

• Life-Cycle Integration of SCTM SCPM
• Common meta data repository
• Feedback of production-relevant quality data into
  pre-production testing
• Smooth SilkTest Integration
• Fat client monitoring
• SilkPerformer Enhancements
• i18n / multi-byte support
• Diagnostics

63
Topics for 2H 2006 - 2007

• SOA Web Service Testing
• Testing individual, integrated application
  components through an integrated test bed
  emulating clients and external server components
• Diagnostics
• Market-driven update
• Enhanced Integration with Tools from Adjacent
  Markets
• Application management and monitoring solution
  vendors

64
Manfred Reindl, Senior Vice President ,
Architecture
Segue Technical Support Center of Excellence
65
Moving From Support to Excellence
Technical Support gtgtgtgtgtgt Center of
Excellence Past Present Future
Service Delivery
Customer Focus
SQO Success
Customer Satisfaction
Thought Leadership
Tele-support
66
Belfast Team

• Segue, Northern Ireland formed January 1999
• 31 employees
• Delivering world-class technical support for gt6
  years
• 3 specialist teams
• Performance management
• Test management
• Contact support team
• Maintenance renewal rates up 24 in last 3 years

67
People Product Specialists

• Deliver specialist technical services (sales,
  support, consulting, training, internal)
• Product certification mandatory for all technical
  staff
• Sharing specialist expertise across business
  functions gets the right expert to the right
  place and promotes personal and career growth

68
Processes Knowledge Management

• Introduce information procedures that gather,
  interpret and distribute knowledge from beginning
  to end of every customer relationship
• Expert teams to assimilate and build reusable
  knowledge
• Customer/partner working group to proactively
  identify, audit and report SQO Successes

69
Technology Best Practices

• Case studies
• Whitepapers
• Knowledge base
• Develop SQO technology speakers/writers

70
Moving From Support to Excellence
Technical Support gtgtgtgtgtgt Center of
Excellence Past Present Future
Service Delivery
Customer Focus
SQO Success
Customer Satisfaction
Thought Leadership
Tele-support
71
Wrap-Up Day Two
72
Wrap-Up

• Comments
• Questions
• Thank you for your time!
• Thank you for your input/participation on the CAC!