Title: Why does human nature keep getting in the way of good health care delivery
1Why does human nature keep getting in the way of
good health care delivery?
Breakfast briefing for Australian College of
Health Service Executives WA participants
- A/Professor Jeffrey Braithwaite
- Centre for Clinical Governance Research,
University of New South Wales - 7 October 2005
2To begin
- This briefing is deliberately controversial
- I am going to argue that we are evolved for a
completely different existence from the one we
have today - And that this provides a deep explanation for
todays problems - What do you think of that idea?
3 An evolutionary perspective
- The find of a new human, Homo floresiensis, on
the island of Flores in Indonesia, set the
archaeological world buzzing - It lived until 13,000 years ago
- This is very recent a blink of the geological
eye
4 An evolutionary perspective
5 An evolutionary perspective
- Homo floresiensis is thought to have shrunk to
pygmy size under the evolutionary pressure of
living on a small island - No predators, limited resources
6 An evolutionary perspective
- Both hobbits as they became known and humans
are evolved for clear niches in their
environments - We are, fundamentally, hunter-gatherers
7 An evolutionary perspective
- Humans and hobbits share some common adaptative
problems - Need for oxygen, food, water
- Protection from the environment
- To mate and pass on genes
- Raise offspring to continue the line
- How good were your own ancestors at this?
8 An evolutionary perspective
- Humans are selected for solving other problems
from the Pleistocene - This was the last 2.5 million years
- Some 99 of human history was spent as
hunter-gatherers - Humans are adapted naturally selected for this
way of life
9 An evolutionary perspective
- This is millions of years of surviving in lightly
wooded savannah grasslands - In small kin-based groups using stone tool
technology - Originally in Africa, then radiating across the
world
10 An evolutionary perspective
- Needs a big brain to process all the social data
- Benefits
- Shared risks
- Groups to rely on when things get tough
- Downside
- Lifes more complex
- Its social and political
11 An evolutionary perspective
- Social consequences
- Tribalism us and them
- Exchanging social, material and intellectual
resources becomes prominent - Social rank hierarchy becomes pronounced
- Need to mind read understand your mental
state and others
12 An evolutionary perspective
- Social brain hypothesis
- Humans as compared to other primates eg
chimpanzees and gorillas develop considerable
capacities to - Read behavioural and facial cues
- Anticipate others
- Deceive if and when necessary
13 An evolutionary perspective
- So what were we selected for, 1?
- Negotiating with others
- Trading
- Collaborating with close tribal members
- Nurturing others
- Keeping powerful people happy
14 An evolutionary perspective
- So what were we selected for, 2?
- Second guessing rivals
- Identifying rapidly those external others who
would constitute a threat - Protecting our own patch
- Outwitting and defeating enemies
15 An evolutionary perspective
- Do you want proof?
- Look around you, at your neighbours
- What do you see?
16 An evolutionary perspective
- So what we are evolved for over millions of
years to be hunter-gatherers - To exploit the environment successfully to
survive and thrive
17Human nature in contemporary health settings
- How are these characteristics displayed in
contemporary settings? - Gaze as an anthropologist in your minds eye
- What do you see in your workplaces how are
people behaving back in your hospital, public
health facility, department, ward, division, unit?
18Human nature in contemporary health settings
- People work to earn a living to feed, clothe and
house themselves and their families ie, to
survive and thrive - They also seek identification and protection via
organisational and professional groups - They value novelty, challenge, and social
interaction
19Human nature in contemporary health settings
- People value careers
- They do most work socially, which we call
meetings, case conferences, consultations,
interaction, relationships and professional
involvement - They also mobilise technology clinical
equipment, computers, phones but this is very
recent
20Human nature in contemporary health settings
- When this works well it works very well
- But when it doesnt it really doesnt
- Its like the girl with the curl
- Every one of us has experienced both
- Comments?
21Human nature in contemporary health settings
- The upside
- Through skills and professional competence
millions of people are attended to in their time
of illness or health need - This is a highly noble pursuit, with many
satisfied patients and staff
22Human nature in contemporary health settings
- The dark side
- A succession of studies and enquiries have shown
established systems cause iatrogenic harm to
hundreds of thousands of patients worldwide - Here, we glimpse at behaviours that have evolved
for our personal or group protection that may not
lead to an optimal health system
23Human nature in contemporary health settings
- Listen to two enquiries
- Bristol Royal Infirmary, United Kingdom
- Poor teamwork The teams were not
multidisciplinary they were profoundly
hierarchical - A sense of them and us and poor
communication
24Human nature in contemporary health settings
- Listen to two enquiries
- King Edward Memorial Hospital, Perth WA
- The culture was not supportive of staff members
who were critical - Ostracisation was seen as illustratiive of
the influence and power exercised by a section of
the medical community - Warnings to those who were contemplating
disloyalty as whistleblowers
25Tribalism, hierarchies and turf protection
- What does this mean in evolutionary context?
- Hunter-gatherer survival is predicated on
individual alliances, and judicious collaboration - And hunter-gatherers have a huge propensity to
turf-protect and treat badly anyone who threatens
26Tribalism, hierarchies and turf protection
- In both the Bristol and the King Edward cases
whistleblowers were inadvertently left out,
gossiped about, ostracised and generally
castigated - Note that there is clear survival and group
bonding value in doing this - This does not justify such behaviours but does
allow us to understand them
27Tribalism, hierarchies and turf protection
- Health professionals in these cases and
everywhere, in fact tend to flock together in
professional tribes rather than multidisciplinary
teams - Clustering like-with-like, and mistrusting, even
shunning those who are different or represent a
threat is a powerfully evolved tendency
28Tribalism, hierarchies and turf protection
- It helped Homo sapiens to be so successful as a
species - But tribes and hierarchies tend to close down
productive interaction say between managers and
clinicians, within and across professional
sub-groups, between seniors and juniors and
between clinicians and patients
29Tribalism, hierarchies and turf protection
- So we need culture change
- Bristol, main report mentions culture 191 times
- King Edward Enquiry mentions culture 62 times
- But how difficult is this?
- Very
30Tribalism, hierarchies and turf protection
- Humans have evolved behaviours to protect and
position themselves over many millennia - They are deeply structured into the fabric of
modern society and its institutions - The health system reflects these characteristics
31Tribalism, hierarchies and turf protection
- Especially when intimidated or vulnerable, people
will tend to - Default to well-worn behavioural repertoires
- Regress to a struggle for individual survival
- Intensify relationships within their primary
groups and coalitions - Organisational culture change is therefore likely
to be very hard
32Tribalism, hierarchies and turf protection
- Taken together, these are indicators of millions
of years of adaptiveness for personal and small
group protection at the expense of others - Can we alter this fundamental human nature?
33The evolutionary cleft stick
- Thus we are in a catch-22, cleft stick situation
- We may be at the evolutionary point where
- We are smart enough to design todays health
system - But not smart enough to solve the problems of
working together that system demands
34The evolutionary cleft stick
- Can we change the health system to be less
hierarchical, less tribal, and more inclusive? - Can we learn to work more collaboratively across
professionalised silos or entrenched hierarchies? - Many say yes, but some are more sceptical
35The evolutionary cleft stick
There are three options
- Wait for evolution to shape us as a more
collaborative species - Attempt a big bang change to the health system,
sweeping away unwanted behaviours, posturing,
poor practices
- Problem takes too long, no guarantee of success
- Problem we dont know how to do this, it would
likely damage the health system, no guarantee of
success
36The evolutionary cleft stick
There are three options continued
- Continue on the present course, ie continuous
improvement
- Problem our evolved nature keeps getting in the
way, no guarantee of success
37A way forward?
- The enquiries have made two types of
recommendations - Bottom up systems, collective, culture change
approach - Top down find, punish and discipline approach
- Neither seems to be the perfect solution, and
they may conflict if used together
38A way forward?
- A final paradox we dont have an obvious answer,
but it is then that we might start to think about
the question more clearly - This has often happened in human history
- A calamitous predicament occurs, and people pull
together to resolve it
39A way forward?
- Examples
- The Battle of Britain, Summer 1940
- The 9/11 terrorist attacks in New York, 2001
- The regions tsunami disaster on Boxing day 2004
40A way forward?
- Question
- Could the studies and enquiries showing health
cares harmful outcomes come to constitute a
similar crisis? - This could galvanise people into action
- Maybe, maybe not
- But in the meantime we have a real problem no-one
knows how to solve
41A way forward?
- Finally
- Even more worrying, all species will one day be
extinct - Perhaps we are destined to go the way of Homo
floresiensis - If we are, then the problem of patient safety
will pale into insignificance - If we are not, how will we address the problem of
good health delivery?
42Conclusion, part 1
- Reference, for further reading
- Braithwaite J. Hunter-gatherer human nature and
health system safety an evolutionary cleft
stick? International Journal for Quality in
Health Care 2005 http//intqhc.oxfordjournals.org
/cgi/reprint/mzi060?ijkeycmiiRJZwgAzcHJDkeytype
ref
43Conclusion, part 2
- Time for
- Final comments
- Arguments
- Discussion
- Questions.