Whole Of Victorian Government eServices Panel Information Session Multimedia Victoria April 3, 2003

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Whole Of Victorian GovernmenteServices Panel
Information Session Multimedia
VictoriaApril 3, 2003File Ref eServices
Panel Information Session 030403Ver 3.ppt
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Agenda
To provide and update on MMV, eGovernment
directions and the working arrangements for the
eServices Panel

• Welcome
• Jim Benson - Project Manager, eGovernment
  Strategy and Policy
• Connecting Victoria - An Update
• Randall Straw - Executive Director, Multimedia
  Victoria
• eGovernment Strategic Directions
• Steve Hodgkinson - Director, eGovernment
  Strategy and Policy
• Working Arrangements for the Panel
• Lisa Hanlon - Communications and Contract
  Officer
• Lexton Gebert Procurement Coordinator for
  Panel Establishment
• Question and Answer Opportunity
• Networking with Tea and Coffee in the Foyer

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Connecting VictoriaAn Update Randall Straw
Executive Director, Multimedia Victoria
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Context
Growing Victoria Together

Innovation
Bright Ideas - Brilliant Futures

ICT
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Why Act???
MMV is a government agency providing central
direction for Information and Communication
technologies (ICT)

• Moving the adoption curves
• Mitigating negative impacts
• and facilitating the adjustment process

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Victorias ICT Industry
Victoria accounts for one third of the Australian
ICT industry
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Computers Contribution to Industry Growth
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Forecast of Economic Impacts of the Information
Economy
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Multimedia Victoria
MMV is a government agency providing central
direction for Information and Communication
technologies (ICT)

• Improve - the operation of business and
  Government
• Increase - the use of ICT by Victorians
• Reduce - inequity in the use of ICT across
  Victoria
• Grow - the information industries sector

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Connecting Victoria
Multimedia Victoria works in these diverse areas

• Building a learning society
• Boosting eCommerce in business
• Connecting Communities
• Growing the industries of the future
• Improving infrastructure and access
• Promoting a new Government

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Skills
Increase the number of people with technology
skills

• New Realities Program
• Promote ICT skills in careers
• Over 190 schools visited
• Over 23,000 students seen
• New campaign starting soon

skills x knowledge growth
More skills programs www.mmv.vic.gov.au/careers
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eCommerce
Grow business by encouraging the adoption of
eCommerce

• Exhibition Projects
• Demonstrate benefits of eCommerce
• Funded 12 projects 600,000
• E.g. Icon Global/Moyston Court fisheries
• from ocean to plate supply chains

Victorias E-commerce Advantage
More eCommerce programs www.mmv.vic.gov.au/ecomme
rce
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Community
Making technology more accessible to strengthen
communities

• 10,000 public access terminals
• Libraries, schools, e-gaps
• Skills.net - 90,000 people trained
• access_at_schools - 300 schools
• My Connected Community
• 1200 community groups online

Connecting Communities
More community programs www.mmv.vic.gov.au/commun
ities
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Industry
Creating jobs and generating wealth by building
local ICT companies and attracting overseas
investment

• ICT Industry Plan - Growing Tomorrows Industries
  Today
• Four clusters of excellence - telecommunications,
  creative content, specialist manufacturing,
  interactive applications
• Next Wave Program e.g. J2EE, Bioinformatics
• Investment attraction e.g. Computershare
• Trade Fairs and Missions Program
• 270 companies, 300m sales since 1999

Growing Tomorrows Industries Today
More industry programs www.mmv.vic.gov.au/industr
y
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eGovernment
Take a strategic approach to improving the
operations of government

• Putting People at the Centre
• Major Projects
• TPAMS
• Rosetta
• VictoriaOnline

Putting People at the Centre
More information on eGovernment www.mmv.vic.gov.a
u/egov and www.mmv.vic.gov.au/tpams
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eGovernment Strategic Directions Steve
HodgkinsonDirectoreGovernment Strategy and
Policy
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• Laying the eGovernment Foundations - 1995 to
  2001
• Defining eGovernment for Victoria
• Implementation Strategies

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Government Online
The Government Online program established a solid
base of e service delivery infrastructure

• 350 web sites across the Victorian State sector
• 150,000 web pages
• 1,200 online tenders
• 2,200 online forms
• 49,000 online publications
• 350 high volume, 6,800 low volume online
  transactions
• Internationally respected web sites thematic
  channels, eGov Resource Centre and MultiService
  Express

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• Laying the eGovernment Foundations - 1995 to
  2001
• Defining eGovernment for Victoria
• Implementation Strategies

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Global Context
Governments are increasingly recognising the
opportunity to transform service delivery through
innovative use of ICT

• CANADA Getting Government Right
• UK Modernising Government - joined up
  Government
• USA National Partnership for Reinventing
  Government

• Benefits Sought
• easier access to Government info services
• better, more integrated, services
• services more responsive to individuals
• improved productivity
• improved teamwork across Government

• Pressures
• citizen dissatisfaction with fragmented service
  delivery
• rising expectations of quality and tailored
  responsiveness
• increasingly complex, multifaceted, social and
  environmental problems
• increasing range of services provided
• rising budget pressures

Online Services Portals Use of ICT toenable
service integration
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eGovernment
eGovernment, however, is the next big step -
requiring new, more integrated, management
approaches

• re-focus on cost, efficiency and quality
• re-centralisation of some strategy and control

Adapted from the Stages of Growth model of Dr R
Nolan, HBR 1974
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eGovernment
eGovernment adds value by mobilising innovation
in areas requiring an integrated, citizen
centric, cross Agency, perspective
Integrated Access and Service Delivery Interfaces
Joined upholistic responses and services
Citizens, Business Community

• Primary Care Providers
• Hospitals
• Community Care
• Disability Services
• Housing
• Health Aged Care
• etc.
• HumanServices

• Schools
• Higher Education
• Adult FurtherEducation
• TAFE
• Vocational Training
• etc.
• Education
• Training

• Police
• Courts
• Corrections
• Consumer Affairs
• Business Licensing
• Coroner
• SES
• VCAT
• Gaming Racing
• etc.
• Justice

• VicRoads
• Marine Safety
• VicTrack
• Docklands
• PTC
• Ports
• CityLink
• Major Projects
• etc.
• Infrastructure

• Land
• Forestry
• Catchment Water
• Parks, Flora Fauna
• EPA
• Planning, Heritage
• Building
• etc.
• Sustainabilityand Environment

• Fisheries
• Minerals Petroleum
• Agriculture
• Primary
• Industries

• Aboriginal Affairs
• Community Building
• Local Government
• Multicultural Affairs
• Public Records
• Senior Victorian
• Sport, Recreation Cwealth Games
• Womens Policy
• Youth Affair
• Births, Deaths Marriages s
• VictorianCommunities

• Treasury Finance
• SRO
• Premier Cabinet

FederalGovernment Local Government NonGovernm
entBodies

• Business programs Services
• Investment programs
• Regional Development
• Employment Programs
• Science Technology programs
• Tourism
• Innovation, Industry Regional Development

Common, shared and integrating processes and ICT
Infrastructure
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eGovernment Context
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• Laying the eGovernment Foundations - 1995 to
  2001
• Defining eGovernment for Victoria
• Implementation Strategies

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eGovernment strategies
eGovernment is about creating the glue required
to bring together otherwise disparate entities to
create integrated services

• eGov Strategy - Defining visions and strategies
  for a joined up, networked, services
• Leaders_at_eGovernment - Providing education to
  raise awareness of the art of the possible
• Pathfinders - Identifying and mobilising
  innovative new ICT-enabled approaches to
  delivering services
• VictoriaOnline / 3 Clicks Beyond - Improving
  the quality of online systems and making them
  core business systems
• CIO/CTO - Creating more standardised,
  interoperable, ICT infrastructure
• Communities of Practice - Promoting and
  supporting teamwork and coordination across the
  agencies of government and other service
  providers
• Major Whole-of-Government ICT Infrastructure
  Projects
• Telecommunications Purchasing Management
  Strategy (TPAMS)
• Project Rosetta - directories infrastructure

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Working Arrangements for the Panel Lisa
Hanlon Communications and Contract Officer
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Benefits of Panel
Benefits to Government

• Ease of engaging Panel companies
• Contract terms agreed in advance
• Rates agreed in advance
• Simply complete a pro forma to enter into a
  contract
• Purchasing processes simplified
• Up to 100k, one written quote
• 100k to 1m, three written quotes
• Value for money, as rates are to agreed in
  advance
• Quality Assurance all companies have been
  reviewed through the evaluation process
• Reduced purchasing costs generally

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Benefits of Panel (cont.)
Benefits to Panel Members

• Easier to do business with Government and
  opportunities to establish partnerships
• Increased exposure/marketing opportunities
• Less tendering (public tenders required only for
  work gt1 million
• Potential to accumulate experience across the
  Victorian Government

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Role of MMV
Manage, Promote, Assist

• Overall contract management responsibility
• Manage contract events (e.g.. refresh process,
  insurances, extension of contract period, etc)
• Ensure website information is up to date
• Promotion of Panel across Government
• co-ordinate information sessions
• Promotion through key forums, such as IT managers
• Ad hoc assistance to Departments and Panel
  members (NB all departments have contact
  officers)

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Panel Member Responsibilities
Report, Update, Comply and Participate

• Please report to MMV all work done under the
  Panel
• Annual Panel refresh process will take account
  of amount of work obtained by Panel members
• Keep all contact details for your company up to
  date with MMV
• Ensure that you have provided up to date
  marketing information for the VGPB website, and
  amend where necessary from time to time
• You must quote for work in accordance with
  contract rates (or lower)
• Ensure that you comply with all contract terms
  (e.g.. do not attempt to introduce new contract
  terms through Statements of Work)
• Feel free to participate in MMV organised forums,
  etc

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Panel Refresh Process
Aim to review the effectiveness of the Panel
generally and the performance of Panel members

• Panel members may be added or removed
• Process will be conducted on each anniversary of
  the agreement (commencing approximately January
  February each year)
• For all work done, departments are requested to
  complete an evaluation of the Panel members
  performance and submit to MMV (evaluation form on
  website)
• Panel members not obtaining work may be subject
  to removal

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Government and Industry Using the Panel
Lexton GebertProcurement Co-ordinator for Panel
Establishment
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Government Using the Panel
Step by Step Guide (for Government as purchaser
on Website)

• www.vgpb.vic.gov.au (Whole of Government
  Contracts section)
• Identify the requirement
• Plan purchase, obtain approvals etc
• Identify Panel members
• Statement of work
• Obtain quotes
• - lt 100K - 1 Quote required (minimum
  requirement)
• - 100K to 1 million - 3 quotes required
  (minimum requirement)
• Select Panel member and enter into contract
• Customer purchase order contract
• Report to MMV

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Industry Using the Panel
Industry Responsibilities

• Panel members should keep abreast of strategic
  directions in government to identify
  opportunities (ie. MMV does not hand out work)
• One quote 100k threshold is a good business
  opportunity
• Government Contact List provided on website
• Panel may also be used by Agencies/Outer Budget
  Sector Panel members can widely promote their
  services
• Panel Contract Management Lisa.Hanlon_at_mmv.vic.gov
  .au
• eServices Coordinator Glenys.Reid_at_mmv.vic.gov.au

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Questions
?
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eServices Panel Information Session
Thank You Please join us for an industry
networking opportunity in the foyer over
afternoon tea!