What is Student Tech Corps?

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• What is Student Tech Corps?
• Student Tech Corps trains students and and their
  teachers
• decreasing computer downtime and staff
  frustration
• opportunities for truly authentic learning
  experiences for students
• Students will have adult responsibilities, and
  also adult consequences if they dont get the job
  done, both of which are the best learning tools
  available.
• Prepare students for todays technology-based
  workplace
• All this is accomplished using a proven training
  method for students
• As well as a highly customizable framework that
  we provide for each school with whom we work

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• How do we prepare students for these
  responsibilities?
• We give students an overview of technology as
  its practiced today.
• A challenging course that prepares students to
  achieve a certification designed especially for
  students who will be taking part in student-run
  technology initiatives.
• Pre-Professional Technology (PPT) Certification
• Not only designed to prepare students for jobs on
  student-run technology teams,
• but also fill the dramatic gap between kids new
  to technology use and the first rung on the
  ladder of professional certifications.
• In addition, it serves as a snapshot of
  technology as it exists today.

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• PPT Certification Trainings seven units
• The Computer
• Operating Systems
• Networking
• The Internet
• Software
• Professionalism
• The Macintosh

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The PPT Certification testing process is modeled
after professional-level technology
certifications such as Microsoft Certified System
Engineer (MCSE) testing, as well as the Novell
and Cisco certification testing programs.
Students must score a minimum of 80 on each of
the six subtests in order to become certified, as
well as pass an authentic, performance-based
assessment.
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Where does PPT Certification fits into the
ladder of technology certifications?
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PPT Certification is aligned to national
technology standards
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• How the Student-Run Help Desk Works
• Operating from a central location at the school
  (rm 604)
• Students will receive service calls (requests
  for technical help) from school faculty and staff
  
• We will track them using our exclusive Service
  Call Tracker software
• Well help you determine every detail of your
  Help Desk
• Like everything we do, the time and place of your
  Help Desk is highly customizable

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• What kinds of students participate?
• high school students
• middle school students
• elementary school students (high grades,
  Intervention Level III primarily)
• students in suburban settings
• students in urban settings
• students in rural settings
• In other words, anyone!

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• How the Student Training Process Works
• As each student takes the PPT Certification
  training course, we work with the School-Based
  Coordinator (SBC) to train them in how to run
  their Help Desk, and also help them customize the
  Student-Run Help Desk to fit their schools needs
  
• Once the PPT Certification training is done,
  testing will be proctored by the SBC in a secure,
  online setting students will get results
  immediately
• Students who achieve PPT Certification will be
  trained in their schools specific Student-Run
  Help Desk Model
• Active Help Desk Student Associates will then
  begin undertaking the previously mentioned team
  responsibilities

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• The Process in Detail
• Step One
• School/District purchases training (we got a
  grant)
• Complete Pre-Training Inventory (attended this
  summer)
• Create customized student application
• Distribute to student body and parents

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• Step Two
• Application window closed
• Student interview process begins
• All who meet the pre-established requirements
  are invited to take the course to prepare them
  for PPT Certification testing

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• Step Three
• Begin Pre-Professional Technology (PPT)
  Certification for all accepted applicants
• Customized training schedule begins
• Upon completion of the PPT Certification
  training, the School-Based Coordinator begins
  pre-established training schedule with students
• Student-Run Technology Help Desk training begins
  with School-Based Coordinator(s)

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• Step Four
• PPT Certification testing takes place in
  controlled, proctored environment non-passers
  may take course two times without additional
  charge
• Students who achieve PPT Certification graduate
  to active Help Desk Student Associate status
• School-Based Coordinator completes Help Desk
  training customized Help Desk Model completed
  Help Desk Staff trained based on model
• Non-passers placed on Maintenance Team, may
  prepare for retesting

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• Step Five
• Service Call Tracker software user names and
  passwords generated
• Help Desk begins operation
• Press release (customized for school by Student
  Tech Corps) sent to local media outlets, faculty,
  staff, parents
• If chosen by School-Based Coordinator, Staff
  Surveys distributed, collected, reviewed regularly

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• Step Six
• Quarterly reports generated, submitted to Help
  Desk Staff, SBC, Administrators
• Fine-tuning of model, as necessary
• Ongoing Tech Corps support

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• The Student-Parent-Coordinator Contract
• Student Tech Corps places a tremendous amount of
  emphasis on student accountability
• Students are required to be strongly committed to
  doing their best work during PPT Certification
  training, testing, and team implementation
• The importance of the jobs students are trained
  to do requires that they be fully committed
  before the training process begins.
• As such, Student Tech Corps requires students to
  sign a contract before being enrolled in the
  training course.
• The Student-Parent-Coordinator Contract is
  co-signed by the parent, and pledges that the
  student will give his/her full effort during the
  PPT Certification training, as well as adhere to
  high behavioral expectations once they become
  active employees of the Student-Run Technology
  Help Desk.

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• What training do the School-Based Coordinators
  get?
• PPT Certification Training
• How to Operate a Student-Run Technology Help
  Desk Training
• Part One General Information and Training
  Schedule
• Part Two Rules, Regulations, Rubric
• Part Three Protocol Establishment and
  Intervention Levels
• Ongoing support from Tech Corps

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• How do we address IT staff concerns?
• Intervention Levels
• Level I Fully independent (all service calls)
• Level II Basic to higher-order service calls,
  specifically assigned tasks only, pre and
  post-service call conference with coordinator
• Level III Lower-order, specifically assigned
  Service Calls only, pre and post-service call
  conference with coordinator or STL required
• Additionally, the Student-Run Technology Help
  Desk can be hard-wired in with any existing IT
  help you currently employ at the school or
  district level (Mr. Chris Martin)

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• What do students take from this experience?
• Real-world work experience.
• Job training in a sought-after field.
• A chance to do something they love.
• Fills meets need to address technology standards
  for students thats not provided otherwise.
• Provides both professional soft skills to
  students, and specific vocational skills.
• Provides a foundation from which they can pursue
  professional-level IT (Information Technology)
  certifications.