Leadership development A blended approach

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Leadership development A blended approach
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• May 2009

Betsy Warde, Boston
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Introduction

• Leadership development reaching all levels
• Blended content for all learning styles
• Local and global delivery
• Learning continues through LeadershipConnect
• Assessing value and lessons learned

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Leadership development Charter statements

• Develop Mercer managers at all levels across the
  organization using a systematic and consistent
  curriculum
• Share a common language, consistent philosophies
  and skill sets among Mercer managers and leaders
• Develop managers of managers and/or leaders of
  complex teams within Mercer to become effective
  and confident enterprise leaders
• Create a culture of shared learning that cascades
  through all levels of management

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Leadership development 2009 model
Operating Committee
Mercer Leadership Forum Top 300 leaders
Helping Leaders SucceedManager of managers /
Leaders of complex teams
New Offering
Helping People Succeed Advanced Experienced
managers Team leaders
New Assessment
Helping People Succeed New managers Team leaders
(6 mo. 2 yrs.)
Stepping Up to Management Supervisors
First-time leaders
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Program delivery Management level

• Stepping Up to Management
• Online learning with follow-up workshops
  delivered locally
• Workshops add Mercer-specific content
• Virtual or live
• Facilitators vary by region
• Helping People Succeed
• Six skill-building modules with pre-work and 360
  feedback
• E-learning includes SkillChoice Business titles
• Modules delivered over time or back-to-back
• Helping People Succeed Advanced
• Pre-course assessments and discussion forums
• Two-day, instructor-led course
• Follow-up work online and with manager using the
  SkillSoft Business Exploration Series and Books
  24/7 Executive Summaries

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Program delivery Leadership level

• Helping Leaders Succeed
• Pre-session self and 360 assessments
• Three-day, cross line-of-business sessions,
  delivered by region
• Cultural Diversity virtual follow-up offering
• LeadershipConnect access and participation
• Mercer Leadership Forums
• Pre-session self and 360 assessments
• Pre- and post-session project work supporting
  revenue growth
• Four-day, cross line-of-business sessions

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LeadershipConnect

• Links to SkillSoft assets, Books 24/7 Executive
  Summaries and Executive Blueprints and other
  valuable resources
• Discussion forums across peer groups
• Featured support articles, white papers, books,
  videos and podcasts in response to discussions on
  the forum
• Links alumni and materials from their Helping
  Leaders Succeed or Mercer Leadership Forums
  session
• To-be-added section to support ongoing
  collaboration among Helping People Succeed
  Advanced program participants
• Links to Mercer intellectual capital

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LeadershipConnect
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Measurement
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Measurement

• Attendance statistics
• Survey results
• On the job observable activities linked back to
  program
• LeadershipConnect activity
• Demand for more programs

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Leadership development Participation
Participants by program, 2007 through Q1 2009
Program PPL SUTM HPS HPS Adv HLS MLF
2007 601 112 350 NA 113 26
2008 984 296 173 NA 273 242
2009 Q1 87 15 37 NA 35 0
Total 1,672 423 560 0 421 268
Helping People Succeed Advanced is a new program
to be piloted in June 2009
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Helping Leaders Succeed Global survey feedback

• What are you doing differently?
• I am much more aware of how people might see me
  or interpret my actions.
• Delegate more. Stay in touch with my peers.
• I express myself with enthusiasm and realize
  that my heart emphasis is a strength even in a
  business environment.
• Focus more on describing goals to team, rather
  than defining tactics of how to get there, which
  encourages/enables team to devise own approaches
  to achieving.
• I'm paying more attention when negotiating with
  people of all levels.
• I've tried to be more patient with others and to
  mentor instead of redoing assignments

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LeadershipConnect activity and feedback

• 417 registered users since the site was announced
  on March 2, 2009
• Average of 55 visits a day
• Three discussions added and eight responses
  posted
• Initial feedback
• This is really well done.  Reflects an enormous
  effort.  Hopefully it will become viral.
• Nice site!  Great to have a one-stop shop.
• I will add a question in the forum to add
  traffic... just as soon as I have a legitimate
  question to ask!
• I just "surfed" through Leadership Connect and
  my first impression is FANTASTIC!
• CONGRATULATIONS and thank you for giving us
  these tools to make us better leaders in Mercer.
  This will make Mercer an even better place to
  work and will reinforce the true "Mercer spirit."

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Lessons learned

• Senior leadership support and involvement is
  critical
• Holistic curriculum for all levels of management
  supports enterprise-wide capability building
• Phased approach for introduction of modules is
  fine
• Program content must link and reference previous
  programs
• Program content must grow and change as the
  audience and strategy matures
• Pilot in various regions allows for relevance of
  global approaches and content
• Shared experience, whether face-to-face or
  through other media, is invaluable

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