What did we learn today what are the key takeaways

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What did we learn todaywhat are the key
takeaways?
Peter Cochrane
COCHRANE a s s o c i a t e s
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Panel 1 Bilingual Head of IT

• We are good _at_ process training
• But its no longer just about process rules
• We are a young industry - still learning
• We have to make it all work - and do it cost
  effectively
• We are incredible apologists - but we are
  business people!
• We dont always have a say on company/board
  matters
• Im not an IT guy - I have domain expertise and I
  aggregate
• Young people are different - more engaged
  knowledgeable
• We have to learn to let go
• It is really all about transformation
• A lot of board rooms are devoid of knowledge
• We have to get into strategy
• HR are hated even more than IT!
• Being in services is a great thing - something to
  be proud of!!

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Panel 1 QA

• You dont have to be limited by your organization
• I want to inject thought leadership
• We need to be acutely aware of the nature/needs
  of the board
• Jargon often insulates us from our customers
• You dont have to be in the board room to gain
  credibility
• Most boards are not a team - CIOs can be seen
  as a threat
• IT governance boards dont understand it!
• IT governance compliance, managing risk
  opportunity
• IT industry is full of people who love
  administrative duties
• It is easy to create an IT monster
• Everyone has to have someone to hate - I dont
  want it to be IT

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Panel 2 CIO Jury Debate

• The Case Against Google
• Google desktop, Gmail et al index all your
  searches
• They know everything about you and your company
• We are handing them the keys to the kingdom
• They are big, dominant, out of control, dictating
  standards
• The Case For Google
• There is nothing new or special about Google
• Microsoft know all about you too
• They all know everything about you and your
  company
• The risk is entirely in the hands of the user

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Panel 2 CIO Jury Debate

• It makes no sense to use Google at home and ban
  it at work
• Just make sure it works - just exploit it!
• Make sure people are aware of their
  responsibilities
• What do staff do? They ignore us and go straight
  to Google!
• Google are so big, rich, powerful - they can
  ignore the law!
• Every supplier needs managing - dont they?
• These technologies are a real challenge to rights
  management
• Im more worried about on-line gaming
• Video streaming (TV) is an even bigger threat
• Data at rest, data on the move, must be encrypted
• We have to take responsibility for our own
  actions
• It is up to us to secure our data and systems
• We cant control everything, we cant keep the
  new out!
• The beast is inside already - it is all there
  now!
• NIH is a poor argument for shutting the door on
  new tech

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Panel 2 CIO Jury Debate

• If, inside our firewalls, we were as good as
  Google, we wouldnt be having this discussion!
• Google is a role model, we should aspire to be
  like them!

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The McCue Interview - John SuffolkUK public
sector - its all about scale

• Worlds largest LAN databases
• There isnt a single board or management team,
  but 100s!
• Recruit retain staff thro kudos - best,
  biggest, most complex
• Matching available skills to growing demand a big
  challenge
• Multi-channel environment getting ever more
  complex
• Edge to edge technology a big growing security
  challenge
• How do you (painlessly) collect a wide range of
  biometrics?
• The big issue is identity management - it belongs
  to us!
• Freedom of information is a vital step - not a
  luxury or folly
• Clarity of vision is vital - requirements creep
  is a killer
• We have to drive for business change thro benefit

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A final story to take home unintended
consequences!

• A father gives his son a 1G memory stick so he
  could save his multi-media work that was being
  systematically deleted from the high school
  server every night by the paranoid IT Dept on the
  basis that all MPG JPG files pose a
  threat/risk.
• The teacher in charge had already choked off the
  Internet rendering access useless, banned email
  and IM, blocked off the floppy, CD DVD slots.
  And all in the name of security and safety -
  absolutely no upside thinking here!
• Within a week the young man had email, IM, Skype
  and encryption running on his stick. Within a
  month 60 others in the 6th form had done the same
  and the IT teacher had lost control. Against the
  advice of the father concerned he reacted by
  blocking off all USB ports. The net result? A
  school now riddled by unauthorized WiFIand an
  ongoing war between him and a population that is
  younger and smarter, more networked and fearless!
• If only the teacher had had the wisdom to draw
  these youngsters into his Dept confidence - to
  gain their wisdom - to get their help in running
  the school network - what an opportunitybut now
  he stands no chancethe war is over!

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Final take home

• Dont shoot/fire the young who break the rules
• - Learn from them
• - Exploit their knowledge and experience
• - Embrace the change they bring

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Final thought

• Things not to watch
• - Sausages being made
• - An endoscopic examination of a human
• - Software being written!

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Thanks for

• - Attending
• - Thinking
• Being honest
• Contributing

and safe journey home.