Intuit Canada A Great Place to Work Thoughts on attracting the best, retaining the best and sustaini

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Intuit Canada A Great Place to Work!
Thoughts on attracting the best, retaining the
best and sustaining a high performance
organization
Stephen Quesnelle VP Human Resources Intuit
Canada UK Feb 2004
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The Ad
Intuit develops and markets the world's
best-selling personal accounting, small business
accounting, and tax-preparation software.
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Ok, so were proud
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What Others Say About Us
Report On Business Magazine Best Companies
2002, 2003 Macleans Magazine Top 100
Employers 2001, 2002, 2003 Corporate
Challenge Division Gold winner 2003
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Attracting the Best
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Recruiting

• Thinking Globallyand Acting Locally
• The catchment zone
• Geographical hurdles
• Perception of Edmonton
• Language issues
• Reputation

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A Cool Place to Work
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Our Facility

• Employee input into building design cubes
• Raised flooring
• Windows that open
• Parking
• Multi-purpose room
• Work out room
• On-site services
• Cafe
• Employee lounge
• Outdoor decks
• And that special thing.

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We Do The Basics Well

• Long Term Disability Insurance (LTD)
• Life Insurance, Drug card, Dental, Vision Care
• Registered Retirement Savings Plan (RRSP)
• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan (ESPP)
• Stock Options
• Employee Referral Program

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Then Add the Wow Factor

• Intuit Performance Incentives
• Computer Purchase Loan
• Internet Subsidy
• JPL
• BBQs, kids Christmas party, launches
• Chatchka
• Your first day with us

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Retaining the Best
The thing that frightens me most about this
industry is that every night our key assets walk
out the front door on two legs.
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Thoughts on Retention

• It begins with our philosophy
• Value 1 is Its the People
• Uphold the hierarchy of Employees, Customers and
  Shareholders
• Work hard and play hard
• Reward results, not effort
• Give back to the communities where we work, live
  and play
• Put words into action
• Operational rigor in performance reviews, goal
  setting and employee surveys
• Pay for performance what and how
• Leaders invest time in leaders (Mentor-elopment)

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Thoughts on Retention

• Philosophy partnered with action becomes culture
• Balance concern for people with concern for
  profit
• Being hard nosed and soft hearted
• Its the what and how (results not effort)
• Trials, Tribulations and Learnings
• Walking the talk - yep, its hard
• Making tradeoffs between a particular battle vs
  the war
• Tough love really is tough
• The culture does not fit for all
• In the end, nothing breeds success like success

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Sustaining a High Performance Organization
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Building a High Performance Organization

• About Leadership
• Skills training comes from teachers either inside
  or outside of the company
• Leadership development comes from inside
• Leadership development is
• Rooted in the company philosophy
• Relevant within the company context
• Linked to behaviours that are rewarded
• Leadership behaviours are communicated and
  reinforced

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In Summary

• Recruiting the best
• Look far and wide
• Do the basics well
• WOW em
• Retaining the best
• Begin with good people centered values
• Walk the talk
• Reward what you value
• Winning is very appealing
• High Performance Organization
• Develop Leaders within your business context
• Tough love works

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In Summary

• What we do is not rocket science or even that
  innovative, but its still hard to copy because
  walking the talk is hard.

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Thanks for this opportunity to share ideas on
great places to work! Lets exchange ideas