Title: Chapter 2: The Project Management in Context of Organization Environment
1Chapter 2The Project Management in Context of
Organization Environment
21 Systems View of Project Management
- A systems approach emerged in the 1950s to
describe a more analytical approach to management
and problem solving - Three parts include
- Systems philosophy View things as systems,
interacting components working within an
environment to fulfill some purpose - Systems analysis problem-solving approach
- Systems management Address business,
technological, and organizational issues before
making changes to systems
3Figure 2-1. Three Sphere Model for Systems
Management
42 Understanding Organizations
Structural frame Focuses on roles and
responsibilities, coordination and control.
Organizational charts help define this frame.
Human resources frame Focuses on providing
harmony between needs of the organization and
needs of people.
Political frame Assumes organizations are
coalitions composed of varied individuals and
interest groups. Conflict and power are key
issues.
Symbolic frame Focuses on symbols and meanings
related to events. Culture is important.
54 Recognize the Importance of Project Stakeholders
- Recall that project stakeholders are the people
involved in or affected by project activities - Project managers must take time to identify,
understand, and manage relationships with all
project stakeholders - Using the four frames of organizations can help
meet stakeholder needs and expectations - Senior executives are very important stakeholders
6Why Have Project Phases and Management Reviews?
- A project should successfully pass through each
of the project phases in order to continue on to
the next - Management reviews (also called phase exits or
kill points) should occur after each phase to
evaluate the projects progress, likely success,
and continued compatibility with organizational
goals
76 Aligning Projects with Business Strategy
- Most organizations cannot undertake most of the
potential projects identified because of resource
limitations and other constraints. - An organizations overall business strategy
should guide the project selection process and
management of those projects.
8Strategic Planning
- Strategic planning involves determining long-term
objectives by analyzing the strengths and
weaknesses of an organization, studying
opportunities and threats in the business
environment, predicting future trends, and
projecting the need for new products and
services. - Strategic planning provides important information
to help organizations identify and then select
potential projects.
9SWOT Analysis
- SWOT analysis involves analyzing Strengths,
Weaknesses, Opportunities, and Threats. - It can help you identify potential projects, as
is shown in the example about four people trying
to start a new business.
107 Four-Stage Strategic Planning Process for
Project Selection
- Organizations often follow a detailed planning
process for project selection. - The figure shows a four-stage planning process
for selecting projects. - It is very important to start at the top of the
pyramid to select projects that support the
organizations business strategy.
11Methods for Selecting Projects
- Discuss more on Integration management e.g.
- Focus on competitive strategy and broad
organizational needs. - Perform net present value analysis or other
financial projections. - Use a weighted scoring model.
- Implement a balanced scorecard.
- Address problems, opportunities, and directives.
- Consider project time frame.
- Consider project priority.
12Focusing on Competitive Strategy and Broad
Organizational Needs
- Competitive strategies
- Cost leadership Attract customers primarily
because products or services are inexpensive.
Examples include Wal-Mart and McDonald. - Focus Develop products and services for a
particular market niche. Examples include
Starbucks Coffee and most skin-care product
shops. - Broad organizational needs People agree there is
a need for a project, they will make funds
available, and there is a strong will to make the
project succeed.
13Chapter 4 Project Integration Management
14Project Integration Management Processes
- Develop the project charter. (3)
- Develop the preliminary project scope statement
(4) - Develop the project management plan (5)
- Direct and manage project execution (6)
- Monitor and control the project work (7)
- Perform integrated change control (8)
- Close the project (9)
152.1 Financial Analysis of Projects
- Financial considerations are often an important
aspect of the project selection process. - Three primary methods for determining the
projected financial value of projects - Net present value (NPV) analysis
- Return on investment (ROI)
- Payback analysis
163 Project Charters
- After deciding what project to work on, it is
important to let the rest of the organization
know. - A project charter is a document that formally
recognizes the existence of a project and
provides direction on the projects objectives
and management. - Key project stakeholders should sign a project
charter to acknowledge agreement on the need and
intent of the project a signed charter is a key
output of project integration management.
17 4 Preliminary Scope Statements
- A scope statement is a document used to develop
and confirm a common understanding of the project
scope. - It is an important tool for preventing scope
creep - The tendency for project scope to keep getting
bigger. - A good practice is to develop a preliminary or
initial scope statement during project initiation
and a more detailed scope statement as the
project progresses.
185 Project Management Plans
- A project management plan is a document used to
coordinate all project planning documents and
help guide a projects execution and control. - Plans created in the other knowledge areas are
subsidiary parts of the overall project
management plan.
196 Project Execution
- Project execution involves managing and
performing the work described in the project
management plan. - The majority of time and money is usually spent
on execution. - The application area of the project directly
affects project execution because the products of
the project are produced during project
execution.
207 Monitoring and Controlling Project Work
- Changes are inevitable on most projects, so its
important to develop and follow a process to
monitor and control changes. - Monitoring project work includes collecting,
measuring, and disseminating performance
information. - Two important outputs of monitoring and
controlling project work include recommended
corrective and preventive actions.
218 Integrated Change Control
- Three main objectives are
- Influence the factors that create changes to
ensure that changes are beneficial. - Determine that a change has occurred.
- Manage actual changes as they occur.
- A baseline is the approved project management
plan plus approved changes.
229 Closing Projects
- To close a project, you must finalize all
activities and transfer the completed or
cancelled work to the appropriate people. - Main outputs include
- Administrative closure procedures.
- Contract closure procedures.
- Final products, services, or results.
- Organizational process asset updates.
23Chapter 5 Project Scope Management
24Table 5.1. Sample Project Charter
25Table 5.1. Sample Project Charter (contd)
263 Scope Definition and theProject Scope Statement
- The preliminary scope statement, project charter,
organizational process assets, and approved
change requests provide a basis for creating the
project scope statement. - As time progresses, the scope of a project should
become clearer and more specific.
27Creating the Work Breakdown Structure (WBS)
- A WBS is a deliverable-oriented grouping of the
work involved in a project that defines the total
scope of the project. - A WBS is a foundation document that provides the
basis for planning and managing project
schedules, costs, resources, and changes. - Decomposition is subdividing project deliverables
into smaller pieces.
28The WBS Dictionary and Scope Baseline
- Many WBS tasks are vague and must be explained in
more detail so people know what to do and can
estimate how long the work will take and what it
will cost. - A WBS dictionary is a document that describes
detailed information about each WBS item. - The approved project scope statement and its WBS
and WBS dictionary form the scope baseline, which
is used to measure performance in meeting project
scope goals.
29Advice for Creating a WBS and WBS Dictionary
- A unit of work should appear in only one place in
the WBS. - The work content of a WBS item is the sum of the
WBS items below it. - A WBS item is the responsibility of only one
individual, even though many people may be
working on it. - The WBS must be consistent with the way in which
work is actually going to be performed it should
serve the project team first, and other purposes
only if practical. - Project team members should be involved in
developing the WBS to ensure consistency and
buy-in. - Each WBS item must be documented in a WBS
dictionary to ensure accurate understanding of
the scope of work that is included and not
included in that item. - The WBS must be a flexible tool to accommodate
inevitable changes while properly maintaining
control of the work content in the project
according to the scope statement
305 Scope Verification
- It is very difficult to create a good scope
statement and WBS for a project. - It is even more difficult to verify project scope
and minimize scope changes. - Many IT projects suffer from scope creep and poor
scope verification (see What Went Wrong?).
316 Scope Control
- Scope control involves controlling changes to the
project scope. - Goals of scope control are to
- Influence the factors that cause scope changes.
- Ensure changes are processed according to
procedures developed as part of integrated change
control. - Manage changes when they occur.
- Variance is the difference between planned and
actual performance.
32Suggestions for Reducing Incomplete and Changing
Requirements
- Develop and follow a requirements management
process. - Use techniques such as prototyping, use case
modeling, and JAD to get more user involvement. - Put requirements in writing and keep them
current. - Create a requirements management database for
documenting and controlling requirements. Conduct
adequate testing throughout the project life
cycle. - Review changes from a systems perspective.
- Emphasize completion dates to help focus on
whats most important. - Allocate resources specifically for handling
change requests and enhancements.
33Chapter 6Project Time Management
34Critical Path Method (CPM)
- CPM is a network diagramming technique used to
predict total project duration. - A critical path for a project is the series of
activities that determines the earliest time by
which the project can be completed. - The critical path is the longest path through the
network diagram and has the least amount of slack
or float. - Slack or float is the amount of time an activity
can be delayed without delaying a succeeding
activity or the project finish date.
35Calculating the Critical Path
- Develop a good network diagram.
- Add the duration estimates for all activities on
each path through the network diagram. - The longest path is the critical path.
- If one or more of the activities on the critical
path takes longer than planned, the whole project
schedule will slip unless the project manager
takes corrective action.
363 Network Diagrams
- Network diagrams are the preferred technique for
showing activity sequencing. - A network diagram is a schematic display of the
logical relationships among, or sequencing of,
project activities. - Two main formats are the arrow and precedence
diagramming methods.
37Figure 6-2. Sample Activity-on-Arrow (AOA)
Network Diagram for Project X
38Calculating the Critical Path
- Develop a good network diagram.
- Add the duration estimates for all activities on
each path through the network diagram. - The longest path is the critical path.
- If one or more of the activities on the critical
path takes longer than planned, the whole project
schedule will slip unless the project manager
takes corrective action.
39Figure 6-8. Determining the Critical Path for
Project X
40Using Critical Path Analysis to Make Schedule
Trade-offs
- Free slack or free float is the amount of time an
activity can be delayed without delaying the
early start of any immediately following
activities. - Total slack or total float is the amount of time
an activity can be delayed from its early start
without delaying the planned project finish date. - A forward pass through the network diagram
determines the early start and finish dates. - A backward pass determines the late start and
finish dates.
41Chapter 7Project Cost Management
42Basic Principles of Cost Management
- Tangible costs or benefits are those costs or
benefits that an organization can easily measure
in dollars. - Intangible costs or benefits are costs or
benefits that are difficult to measure in
monetary terms. - Direct costs are costs that can be directly
related to producing the products and services of
the project. - Indirect costs are costs that are not directly
related to the products or services of the
project, but are indirectly related to performing
the project. - Sunk cost is money that has been spent in the
past when deciding what projects to invest in or
continue, you should not include sunk costs.
43Basic Principles of Cost Management
- Learning curve theory states that when many items
are produced repetitively, the unit cost of those
items decreases in a regular pattern as more
units are produced. - Reserves are dollars included in a cost estimate
to mitigate cost risk by allowing for future
situations that are difficult to predict. - Contingency reserves allow for future situations
that may be partially planned for (sometimes
called known unknowns) and are included in the
project cost baseline. - Management reserves allow for future situations
that are unpredictable (sometimes called unknown
unknowns).
445 Earned Value Management (EVM)
- EVM is a project performance measurement
technique that integrates scope, time, and cost
data. - Given a baseline (original plan plus approved
changes), you can determine how well the project
is meeting its goals. - You must enter actual information periodically to
use EVM. - More and more organizations around the world are
using EVM to help control project costs.
45Earned Value Management Terms
- The planned value (PV), formerly called the
budgeted cost of work scheduled (BCWS), also
called the budget, is that portion of the
approved total cost estimate planned to be spent
on an activity during a given period. - Actual cost (AC), formerly called actual cost of
work performed (ACWP), is the total of direct and
indirect costs incurred in accomplishing work on
an activity during a given period. - The earned value (EV), formerly called the
budgeted cost of work performed (BCWP), is an
estimate of the value of the physical work
actually completed. - EV is based on the original planned costs for the
project or activity and the rate at which the
team is completing work on the project or
activity to date.
46Rate of Performance
- Rate of performance (RP) is the ratio of actual
work completed to the percentage of work planned
to have been completed at any given time during
the life of the project or activity. - Brenda Taylor, Senior Project Manager in South
Africa, suggests using this approach for
estimating earned value. - For example, suppose the server installation was
halfway completed by the end of week 1. The rate
of performance would be 50 percent (50/100)
because by the end of week 1, the planned
schedule reflects that the task should be 100
percent complete and only 50 percent of that work
has been completed.
47Earned Value Calculations for One Activity After
Week One
Activity Week 1
Earned Value (EV) 10K 50 5K
Planned Value (PV) 10K
Actual Cost (AC) 15K
Cost Variance EV-AC -10K
Schedule Variance (SV) EV-PV -5K
Cost Performance Index (CPI) EV/AC 33
Schedule Performance Index (SPI) EV/PV 50
48Table 7-5. Earned Value Formulas
49Rules of Thumb for Earned Value Numbers
- Negative numbers for cost and schedule variance
indicate problems in those areas. - A CPI or SPI that is less than 100 percent
indicates problems. - Problems mean the project is costing more than
planned (over budget) or taking longer than
planned (behind schedule).
50Figure 7-4. Earned Value Calculations for a
One-Year Project After Five Months
8K756K
6K/12K 50
RP50 / 75 67
8K 67 5,333
Plot Graph
51Figure 7-5. Earned Value Chart for Project after
Five Months
If the EV line is below the AC or PV line, there
are problems in those areas.
52Chapter 8Project Quality Management
532 What Is Project Quality Management?
- Project quality management ensures that the
project will satisfy the needs for which it was
undertaken. - Processes include
- Quality planning Identifying which quality
standards are relevant to the project and how to
satisfy them. - Quality assurance Periodically evaluating
overall project performance to ensure the project
will satisfy the relevant quality standards. - Quality control Monitoring specific project
results to ensure that they comply with the
relevant quality standards.
544 Quality Assurance
- Quality assurance includes all the activities
related to satisfying the relevant quality
standards for a project. - Another goal of quality assurance is continuous
quality improvement. - Benchmarking generates ideas for quality
improvements by comparing specific project
practices or product characteristics to those of
other projects or products within or outside the
performing organization. - A quality audit is a structured review of
specific quality management activities that help
identify lessons learned that could improve
performance on current or future projects.
555 Quality Control
- The main outputs of quality control are
- Acceptance decisions
- Rework
- Process adjustments
- Some tools and techniques include
- Pareto analysis
- Statistical sampling
- Six Sigma
- Quality control charts
566.1 Pareto Analysis
- Pareto analysis involves identifying the vital
few contributors that account for the most
quality problems in a system. - Also called the 80-20 rule, meaning that 80
percent of problems are often due to 20 percent
of the causes. - Pareto diagrams are histograms, or column charts
representing a frequency distribution, that help
identify and prioritize problem areas.
57Sample Pareto Diagram
58Figure 8-2. Normal Distribution and Standard
Deviation
596.4 Quality Control Charts and the Seven Run Rule
- A control chart is a graphic display of data that
illustrates the results of a process over time.
It helps prevent defects and allows you to
determine whether a process is in control or out
of control. - The seven run rule states that if seven data
points in a row are all below the mean, above the
mean, or are all increasing or decreasing, then
the process needs to be examined for non-random
problems.
60Quality Control Charts
- A control chart is a graphic display of data that
illustrates the results of a process over time. - The main use of control charts is to prevent
defects, rather than to detect or reject them. - Quality control charts allow you to determine
whether a process is in control or out of
control. - When a process is in control, any variations in
the results of the process are created by random
events processes that are in control do not need
to be adjusted. - When a process is out of control, variations in
the results of the process are caused by
non-random events you need to identify the
causes of those non-random events and adjust the
process to correct or eliminate them.
61The Seven Run Rule
- You can use quality control charts and the seven
run rule to look for patterns in data. - The seven run rule states that if seven data
points in a row are all below the mean, above the
mean, or are all increasing or decreasing, then
the process needs to be examined for non-random
problems.
62Figure 8-3. Sample Quality Control Chart
63Chapter 9Project Human Resource Management
Information Technology Project Management,Fourth
Edition
64Figure 9-1. Maslows Hierarchy of Needs
65Herzbergs Motivational and Hygiene Factors
- Frederick Herzberg wrote several famous books and
articles about worker motivation. He
distinguished between - Motivational factors Achievement, recognition,
the work itself, responsibility, advancement, and
growth. These factors produce job satisfaction. - Hygiene factors Larger salaries, more
supervision, and a more attractive work
environment. These factors cause dissatisfaction
if not present, but do not motivate workers to do
more.
66McClellands Acquired-Needs Theory
- Specific needs are acquired or learned over time
and are shaped by life experiences. The following
are the main categories of acquired needs - Achievement (nAch) People with a high need for
achievement like challenging projects with
attainable goals and lots of feedback. - Affiliation (nAff) People with high need for
affiliation desire harmonious relationships and
need to feel accepted by others, so managers
should try to create a cooperative work
environment for them. - Power (nPow) People with a need for power desire
either personal power (not good) or institutional
power (good for the organization). Provide
institutional power seekers with management
opportunities.
67Myers-Briggs Type Indicator (MBTI)
- MBTI is a popular tool for determining
personality preferences and helping teammates
understand each other. - Four dimensions include
- Extrovert/Introvert (E/I)
- Sensation/Intuition (S/N)
- Thinking/Feeling (T/F)
- Judgment/Perception (J/P)
- NTs, or rationals, are attracted to technology
fields. - IT people vary most from the general population
in their tendency to not be extroverted or
sensing.
68Figure 9-6. Sample Resource Histogram
69Resource Loading
- Resource loading refers to the amount of
individual resources an existing schedule
requires during specific time periods. - Helps project managers develop a general
understanding of the demands a project will make
on the organizations resources and individual
peoples schedules. - Overallocation means more resources than are
available are assigned to perform work at a given
time.
70Resource Leveling
- Resource leveling is a technique for resolving
resource conflicts by delaying tasks. - The main purpose of resource leveling is to
create a smoother distribution of resource use
and reduce overallocation.
71Figure 9-8. Resource Leveling Example
72Benefits of Resource Leveling
- When resources are used on a more constant basis,
they require less management. - It may enable project managers to use a
just-in-time inventory type of policy for using
subcontractors or other expensive resources. - It results in fewer problems for project
personnel and the accounting department. - It often improves morale.
73Chapter 10Project Communications Management
Information Technology Project Management,Fourth
Edition
74Determining the Number of Communications Channels
- As the number of people involved increases, the
complexity of communications increases because
there are more communications channels or
pathways through which people can communicate. - Number of communications channels n(n-1)
- 2 where n is the number of
people involved. - e.g. if six people involved, number of
communications channels 6( 6-1)/2 15
75Figure 10-1. The Impact of the Number of People
on Communications Channels
764. Performance Reporting
- Performance reporting keeps stakeholders informed
about how resources are being used to achieve
project objectives. - Status reports describe where the project stands
at a specific point in time. - Progress reports describe what the project team
has accomplished during a certain period of time. - Forecasts predict future project status and
progress based on past information and trends.
77Chapter 11Project Risk Management
Information Technology Project Management,Fourth
Edition
785. Quantitative Risk Analysis
- Assess the likelihood and impact of identified
risks to determine their magnitude and priority. - Risk quantification tools and techniques include
- Probability/impact matrixes
- The Top Ten Risk Item Tracking
- Expert judgment
79Probability/Impact Matrix
- A probability/impact matrix or chart lists the
relative probability of a risk occurring on one
side of a matrix or axis on a chart and the
relative impact of the risk occurring on the
other. - List the risks and then label each one as high,
medium, or low in terms of its probability of
occurrence and its impact if it did occur. - Can also calculate risk factors
- Numbers that represent the overall risk of
specific events based on their probability of
occurring and the consequences to the project if
they do occur.
806. Quantitative Risk Analysis
- Often follows qualitative risk analysis, but both
can be done together. - Large, complex projects involving leading edge
technologies often require extensive quantitative
risk analysis. - Main techniques include
- Decision tree analysis
- Simulation
- Sensitivity analysis
81Decision Trees and Expected Monetary Value (EMV)
- A decision tree is a diagramming analysis
technique used to help select the best course of
action in situations in which future outcomes are
uncertain. - Estimated monetary value (EMV) is the product of
a risk event probability and the risk events
monetary value. - You can draw a decision tree to help find the
EMV.
82Figure 11-6. Expected Monetary Value (EMV) Example
837. Risk Response Planning
- After identifying and quantifying risks, you must
decide how to respond to them. - Four main response strategies for negative risks
- Risk avoidance
- Risk acceptance
- Risk transference
- Risk mitigation
84Residual and Secondary Risks
- Its also important to identify residual and
secondary risks. - Residual risks are risks that remain after all of
the response strategies have been implemented. - Secondary risks are a direct result of
implementing a risk response.
85Chapter 12Project Procurement Management
Information Technology Project Management,Fourth
Edition
86Why Outsource?
- To reduce both fixed and recurrent costs.
- To allow the client organization to focus on its
core business. - To access skills and technologies.
- To provide flexibility.
- To increase accountability.
87Types of Contracts
- Different types of contracts can be used in
different situations - Fixed price or lump sum contracts Involve a
fixed total price for a well-defined product or
service. - Cost reimbursable contracts Involve payment to
the seller for direct and indirect costs. - Time and material contracts Hybrid of both fixed
price and cost reimbursable contracts, often used
by consultants. - Unit price contracts Require the buyer to pay
the seller a predetermined amount per unit of
service. - A single contract can actually include all four
of these categories, if it makes sense for that
particular procurement.
88Cost Reimbursable Contracts
- Cost plus incentive fee (CPIF) The buyer pays
the supplier for allowable performance costs plus
a predetermined fee and an incentive bonus.(P.500
text) - Cost plus fixed fee (CPFF) The buyer pays the
supplier for allowable performance costs plus a
fixed fee payment usually based on a percentage
of estimated costs. - Cost plus percentage of costs (CPPC) The buyer
pays the supplier for allowable performance costs
plus a predetermined percentage based on total
costs.
89CPIF example (p.500 of text)
- Expected cost on the contract (agreed by buyer
supplier base on past experience) 100K - Share formula on contract for buyer supplier
85/15 - Predetermined fee to supplier 10K
- If final cost is 800K,
- then cost saving expected cost final cost
20K - Incentive bonus of supplier (cost
saving15)3K - Buyer paid predetermine fee incentive bonus
final cost - 10K 3K 800K
- 93K (saving of 7K
compare with expected cost) - Supplier receive predetermine fee incentive
bonus - 10K 3K 13K
- If final cost is less then expected cost, both
the buyer and the supplier benefit from a CPIF
plan.
90Figure 12-2. Contract Types Versus Risk
91Evaluation Criteria
- Its important to prepare some form of evaluation
criteria, preferably before issuing a formal RFP
or RFQ. - Beware of proposals that look good on paper be
sure to evaluate factors, such as past
performance and management approach. - Can require a technical presentation as part of a
proposal.
922. PROJECT ORGANIZATION
933. PROJECT PLANNING
- Planning
- Product Based Planning focus attention on goal
rather than on process - Staging
- breaking a project into stages enables more
effective management and control of project
943.1 Techniques for Product Based Planning
- Product Breakdown Structure (PBS)
- Product Flow Diagrams (PFD)
- Product Descriptions
- Product Transformation,
953.2 Benefit of Staging
- ESA provide discrete packages of work to be
review by senior management and make objective
assessments of the progress to date - ESA facilitate control against project momentum
to progress regardless of cost by reappraisal of
business case - More realistic estimation and monitoring before
the commencement of next stage. - Monitor of project is enabled within and at the
end of each stage.
963.3 Staging Guidelines
- Each Stage should define
- Start finish dates
- end-products to be produced
- resource needed to produce the end-product
- Stage setting should consider
- stage upon the completion of major end-product
(not divide a maj. end-product) - stage at decision about the ongoing viability of
project - stage at critical points where visible tight
control is necessary.
973.4 Plans for decision making and control
- Project level
- Technical Plans
- Resource Plans
- Stage level
- Technical Plans
- Resource Plans
984. Project Control
- Management by Exception
- Quality Control
- Control Meeting
- Formal Assessment Meeting(PSC)
- Checkpoint Meetings/Reviews(PM)
- Management of Risk
- Configuration Management
994.3 Control Meetings
- Formal assessment Meetings Event driven meeting
with necessary info. for decision making is
circulated well in advance and Chairmen ensures
the discussion is confined to real management
issues. - Project Initiating Meeting
- End-stage Assessment
- Project Closure Meeting
- Checkpoint Meeting regular time driven meeting
held by PM
1005. Project Activities
- Project Initiation
- Project Initiation Meeting
- Project Initiation Document (PID)
- Project Stages
- Checkpoint Review
- Highlight Reports (monthly) PM to PSC
- End-Stage Assessments (ESA)
- Project Closure
- Project Evaluation Report
1016. Summary - Why PRINCE?
- Standard Project Management Method staff move
from one project to another can still aware of
the roles, procedures, processes and reporting
formats. - Standard training materials, courses available,
no need to redevelopment. - Enable refinement over years of practice.
1026. Summary - Why PRINCE ? (conti)
- It is a flexible method, suitable to many shape
and size of project. Its particular strengths
are - Definition of the roles in a project
- involvement of user at all level in all aspects
from beginning to end. - insistence on establishing a business case before
any major expenditure.