e-Government

1
e-Government e-Participation
2

• Seouls e-Government
• - Organization
• - Front Back office System
• - Infrastructure
• - Achievement
• 2. e-Seoul Vision and Goal
• - Master Plan Goals
• - 5 Stages of e-government
• 3. e-Participation (Cyber Policy Forum)
• 4. Case Study and Effects

Contents
3
Seouls e-Government
4
1. Seouls e-Government

• Organization

Information System Planning Bureau (CIO)
Information Planning Division
GIS Division
Information System Division
Information Communication Division
Seoul Data Center
4 Divisions 14 Teams
4 Teams
3 Teams
5 Teams
6 Teams

• IT Human Resources

Category
By Job
By Organization
Total
Computer/ Communication
Administration/ Others
Total
IT Bureau
Others
Number of Persons
555
453
102
555
235
320
? 1.4 decrease compared with 2002
5
1. Seouls e-Government

• Configuration

Back Office
Front Office
Central Government Website
Central Government
Seoul Infor- mation Potal Inter- Face
www.seoul.go.kr
CIti zen
Seoul Metropolitan Government Website
Seoul Metropolitan Government
Groupware Electronic Authorization System
, Electronic Document Management System
Information Service
One Click Civil Service
Administrative Information system
Urban Information System
Seoul Internet TV
Information Communication Infra
Capacity to drive Informatization
Electronic transaction
Citizens Participation
Related organizations
Related Websites
Infrastructure (e-Seoul Net Seoul Data Center)
6
1. Seouls e-Government

• Infrastructure (Seoul Data Center)

Fault Report Processing
Master Control Room
User
Integrated System Operation
Help Desk
Integrated Network Operation
e-Seoul Net
Management Function
District Office Security
Seoul Data Center
SDC Internet Security
City Hall Internet Security
7
1. Seouls e-Government

• Infrastructure (e-Seoul Net)

Single Nationwide Administrative Network
???????
Local Government Information Network
(????)
300M
1G
300M
Ministry of Government Administration and Home
Affairss
250M
PBX(T)
MS
City Hall Annex
Data Center
SDH
MS
SDC
SDH
SDH
Metro Ethernet
SONET
City Hall Annex
25 district offices
MS
City Hall (Main Bldg)
SDH
MS
Videoconference
SDH
E1
1G
Videoconference
LAN
LAN
LAN
LAN
Community Center
PBX(T)
District Office Project Office Affiliate
Office
E1
PBX(L)
PBX(L)
PBX(L)
PBX(L)
Elderly Welfare Facility
District Office Project Office
Affiliate Office
E-approval. GIS
Internet Cafe
Correspondence, Information Backup
Taxation, Car Registration
Nationwide Administration Telephone
8
1. Seouls e-Government

• Infrastructure
• (e-Seoul Nets optical cable configuration)

Dobong
Nowon
Gangbuk
Eunpyeong
Jungnang
Central Government Complex
Seongbuk
Jongno
Seodaemun
Junggu
Donedaemun
SMC
Seongdong
City Hall Annex
Mapo
City Hall
Office of Infrastucture Traffic Broadcasting
System Emergency Operation Center Parks
Landscape Managemen Office
Office of waterworks
Gangseo
Yongsan
Gwangjin
Gangdong
Yeongdeunpo
Yangcheon
Gangnam
Songpa
Dongjak
Guro
Seocho
City Officials Training Institute
Gwanak
Data Center
Geumcheon
SUBWAY159Km GROUND 21Km
9

1. Seouls e-Government

• Achievement

Mar. 2003 Won the Best Public Sector
award of 1st Korea Software under the auspices of
Ministry of Information and Communication Aug.
2003 Won the Presidential Award of 20th
Local Administration Seminar held by Ministry of
Government Administration and Home Affairs Nov.
2003 Ranked the highest among 100 large
cities for its e-government practices in the
assessment sponsored by UN Division for Public
Administration and Development Management and
American Society for Public Administration Dec,
2003 Won the Award in Public Service Area
at Korea CIO Forum held by Federation of Korea
Information Industries
10

1. Seouls e-Government

• Achievement

Nov. 2004 Signed E-government for Export
Memorandum of Understanding between
Seoul-Moscow. June. 2005 Signed
E-government for Export Memorandum of
Understanding between Seoul-Hanoi. Sep. 2005
Signed E-government for Export Memorandum
of Understanding between Seoul-Ulaanbaatar.
11
2. e-Seoul Vision and Goal
12
2. e-Seoul Vision and Goal

• Master Plan

The Worlds Best Intelligent City Fulfilling
Citizens Needs
Intelligent Living Cultural Richness
Intelligent Industry Vibrant Economy
Citizen Participatory Municipal
Administration Providing High-quality Services
Intelligent Administration Citizen
Participation
Safety Convenience
Intelligent Urban Infrastructure
13
2. e-Seoul Vision and Goal

• Goal-Intelligent Lifestyle

Culturally Rich City
Digital Equality
e-petition
C U S T O M I Z E D
S E R V I C E
Content-rich information
Enhanced welfare
Government/ Organizations/ Individuals
Citizens/ Organizations
Active online community
IT assisting in every aspect of citizens lives
14
2. e-Seoul Vision and Goal

• Goal-Intelligent Industry

Economically Vibrant City

• Help SMEs
• Attract foreign investment

• Foster IT industry
• Enhance competitiveness

ITMedia industries
Intelligent industry
Help SMEs
e-commerce
Infrastructure for knowledge-based industries,
industrial information sharing
15
2. e-Seoul Vision and Goal

• Goal-Intelligent Urban Infrastructure

Safe, Convenient City
GIS
Crisis Management Infrastructure
New Transportation System
Urban Management
16
2. e-Seoul Vision and Goal

• Goal-Intelligent Administration

Open, Participatory City
Open e-Government
Increasing Administrative Efficiency
Prompt Transparent Policy-making
Better Administrative Service to Citizens
Mobile Administrative Service
Executive Information System
Intelligent Administration
IT Asset Management System
Two-way Communication
Info Resources Integration
e-Administration
Integrated Info Management
Internal Admin. Management
17
2. e-Seoul Vision and Goal

• Road Map

Phase1 Integration/ Networking
Phase2 SophisticationActivation
Phase3 Ubiquitous City

• Integration/Networking
• of Information Resources
• Citizen-Centered Service
• Reliable infrastructure

• Citizen-centered I-City
• Increasing citizens use
• Strengthen capacity and PR

• Seamless online service
• Contents development for
• u-environment
• Tightened security

Phase3
20062010
Phase2
20052006

• Intelligent information
• Secure environment
• Pleasant and Safe Urban Life
• U- welfare/safety
• U- culture/tourism
• U- environment
• U- transport
• U- urban management
• U- administration

Phase1
20032004

• Customized service
• Diversifying service
• Seamless online service
• Intelligent urban security

• Activating use of information resources
• (e-CRM)
• Increasing civil participation
• Improving accuracy of information resources

• Seoul Data Center
• Seoul Internet TV
• One-click Civil Petition Service

• ITA/Master Plan
• Cyber Policy Forum
• Integration of website

18
2. e-Seoul Vision and Goal

• 5 stage of e-government

Stage 1 Information Dissemination/catalogue
Stage 2 Two-way communication Stage
3 Service and financial transaction
Stage 4 Vertical and horizontal
integration Stage 5 Political(citizen)
participation
19
3. e-Participation (Cyber Policy Forum since
2003 )
20
3. e-Participation

• Web Portal (Front Office)

www.seoul.go.kr
SEOUL CITY INFORNATION PORTAL(SIP)
e
Customer Relation Management
F
Information Officer
Woman Policy Admin.
CYBER
Environment Bureau
-
F15
FireDisaster Mgt. Bureau
-
F16
Cultural Affairs Bureau
-
F14
Engineering review Bureau
-
F17
CYBER CIVIL
-
R
General Inspector
Officer of Int
?
l Relation
Municipal Reform Division
Information Planning Div.
AFFAIR OFFICE
Construction Planning Bureau
?
F20
Transportation Bureau
-
F19
Urban Planning Bureau
-
F18
Housing Bureau
-
F21
Policy Forum
(Civil Affairs Advisory
O
Planning/Budgeting Office
Public Admin. Office
Hearth/Wealth Office
Office of Industrial Policy
History Culture of Seoul
Cultural Tour of Seoul
-
F40
Digital Media City
-
F39
Animal
-
lover
?
s Community
/Settlement,Public Petition,
N
Transportation mediation
)
New Seoul Volunteer Center
World
-
cup PR
-
F42
Water Saving Campaign
Seoul
?
s Toilet
-
F44
Seoul Newsletter
-
F25
SEOUL FOCUS(KR/EN/CH/JP)
Website for the Handicapped
Children
?
s Website
-
F24
Transportation Info. Of
T
Planting Trees Campaign
-
F45
Bus Map Guide
-
F46
Flooding Alert System
-
F48
Nursing Information Center
Woman
?
s Information Center
LA SEOUL
-
F28
SEOUL Statistics
-
F29
Inside Circular Road of Seoul
Cyber Education of Citizen
To the Mayor LEE
-
F2
Bukchon
Hanok
Village
-
F49
Seoul Night View
-
F50
?
1
PC Bank
SEOUL NOW
-
F32
e
-
Mail Service
Industry/economy Report
-
F52
PR Gallery
-
F33
For Informatization
-
F51
Internet Settlement System
O
Public Administration
New Address Guide System
-
F53
Internet Tax Office
-
F54
English Notation Dictionary
LIBRARY
-
F36
Municipal legislation Service
for local Tax
-
F55
Evaluating System
Open Personnel Admin.
-
F37
F
Education Institute
Institute of
University of Seoul
Agricultural Info. Officer
Seoul Grand Park
-
F74
Information Bank
-
F73
Women
?
s Development Center
-
F71
Women
?
s Development Center
of Civil Officer
Public Health Environment
F
Child Abuse
Eunpyung
Hospital
Children
?
s Hospital
Donbu
Hospital
Seodaemun
Hospital
Child Welfare Office
-
F77
Han River Park Office
-
F76
ParksLandscape Office
-
F75
Prevention Office
-
F78
?
4
I
OPEN SYSTEM
-
F3
Seoul Subway Construction
Seoul Traffic
Sewage Treatment
Vehicle Repair Center
-
F66
Women development Center
Worldcup
Stadium Park
Office of Waterworks
-
F79
Office of Infrastructure Mgt0
Broadcasting System
-
F82
Office
C
Physical Education Facility
Women development Center
Women development Center
Seoul History Museum
-
F83
Quality Test center
-
F85
Seoul City Gallery
-
F84
E
Internet Phone
Green zone by citizen
Blueprints(PR)
(
iphone
.
seoul
.go.
kr
)
(
greenowner
.
seoul
.go.
kr
)
(photo.
seoul
.go.
kr
)
21
3. e-Participation

• Objectives
• ? To provide citizens the opportunities for
  understanding policy issues.
• To activate citizens participation in public
  administration
• To reflect citizens voices in city policies and
  
• produce better policies for citizens

Cyber Policy Forum A Topic
ltSeoul Metropolitan Government Portalgt
22
3. e-Participation

• How it works
• Posting Topic
• Information on topic, relavant policy and
  plan are posted with the topic
• Citizens post their opinions on the bulletin
  board of
• Cyber Policy Forum site (www.seoul.go.kr)
• Citizens can cast their votes on good
  opinions.
• Analyzing the citizens opinions and selecting
  best opinions
• Reflecting citizens opinions

23
3. e-Participation

Bulletin Board
Analysis
Topic
Relevant Information and Plan
Experts opinions
24
3. e-Participation

• Strategy for active civil participation
• a. Keeping the social relavance of topics
• - Topics have been selected among
  suggestions by citizens and experts every month.
• - Those topics have been hot issues
  affecting citizens lives.
• b. Refleting citizens opinion into
  policy-planning
• - Results of discussions and invited
  opinions are published on the Web site
• c. PR and advertisement, e-mail notification,
  
• and gift-giving to the best opinions

Cyber Acropolice for ALL
25
4. Case Study Effects
26
4. Case Study Effects

• Case study
• 1st Cyber Policy Forum
• Topic Constructing Open Square in front of City
  Hall
• (Experts opinions, design plan , and
  the information on the construction
• plan and squares of other cities
  were also posted along with the topic)
• - Period 2003.Feb.7 Mar.15
• - Relavant Department Road Plannng Division of
  Construction Planning Bureau
• - Participation 109 opinions posted
• 7,509 hits (268 per day)
• Results analysis

27
4. Case Study Effects

• Seoul Plaza Square!

Seoul Plaza, completed in May, 2004, became the
one of the most favorite place of citizens!

• Effects
• a. Increasing the publicity of policies to
  citizen
• b. Better understanding on publics opinion
  and policy
• c. Reducing mistakes and errors by informing
  citizens of
• policy planning in advance.
• d. Increasing citizens interest and
  participation in the municipality

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Thank you!
Thank you!