Core Concepts of Management Schermerhorn

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Core Concepts of Management Schermerhorn

• Ms. Michell Long
• 13 Sept 04
• Principles of Management
• CMSU

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Environment, Diversity and Competitive Advantage

• Planning Ahead
• What is the environment of organization?
• What are the challenges of managing diversity?
• What is a customer-driven organization?
• How is information technology changing the
  workplace?
• Why is organizational learning important?

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External Environments of Organizations

• What is Competitive Advantage?
• Utilization of a core competency that clearly
  sets an organization apart from its competitors
  and gives it an advantage over them in the
  marketplace

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External Environments of Organizations

• What is Competitive Advantage?
• Companies may achieve it in many ways including
• products
• pricing
• customer service
• cost efficiency
• quality

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External Environments of Organizations

• The General Environment - all of the background
  conditions of the organization including
• Economic
• Social-cultural
• Legal-political
• Technological
• Natural environment

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External Environments of Organizations

• The Specific Environment - actual organizations,
  groups, persons with whom an organization must
  interact in order to survive and prosper
• stakeholders
• customers
• suppliers
• competitors
• regulators

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How is diversity managed in a multicultural
organization

• Characteristics of multicultural organizations
• Inclusivity
• Absence of prejudice and discrimination
• Minimum intergroup conflict

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How is diversity managed in a multicultural
organization?

• Organizational subcultures
• Cultures based on shared work responsibilities
  and/or personal characteristics
• Common subcultures include
• Occupational
• Functional
• Ethnic
• Racial
• Generational
• Gender

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How is diversity managed in a multicultural
organization?

• Diversity can be a source of competitive
  advantage.
• Diversity leadership approaches
• Affirmative action
• Valuing diversity
• Managing diversity

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How is diversity managed in a multicultural
organization?

• Personal challenge of managing diversity
• Accepting the goal of diversity maturity
• Organizational challenge of managing diversity
• Changing organizational culture
• Changing organizational mission practices

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Customer-Driven Organizations

• Customers and Operations Management
• Operations
• activities and decisions through which
  organizations transform resource inputs into
  product outputs
• product output can be goods or services

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Customer-Driven Organizations

• Customer and Quality Operations
• International Standards Organizations (ISO),
  Geneva Switzerland
• ISO 9000 certification
• provides customers with assurance that a set of
  solid quality standards and processes are in
  place
• increasingly necessary to compete internationally

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Customer-Driven Organizations

• Total Quality Management
• Malcolm Baldridge National Quality Award
• established in the U.S.
• benchmark of excellence in quality achievements
• criteria include
• quality values are incorporated into day-to-day
  management
• workers are trained in quality techniques
• products are as good as or better than its
  competitor

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Customer-Driven Organizations

• Quality and Continuous Improvement
• Continuous Improvement
• Always looking for new ways to improve upon
  current performance

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Information Technology Utilization

• Information Needs of Organizations
• Information
• data made useful for decision making
• intelligence
• public

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Information Technology Utilization

• Information Systems and Networks
• technology to collect, organize, and distribute
  data in such a way that they become meaningful as
  information

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Information Technology Utilization

• Information Systems and Networks
• Management Information Systems (MIS)
• specifically designed to use IT to meet the
  information needs of managers in daily
  decision-making

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Information Technology Utilization

• Chief Information Officer (CIO)
• oversees all aspects of computer, information
  and telecommunications systems
• central role in strategic decision-making

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Information Technology Utilization

• Intranets
• networks of computers that use special software
  to allow persons working in various locations of
  the same organization to share databases and
  communicate electronically
• Enterprise-wide networks
• move information quickly and accurately from one
  point to another within an organization

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Information Technology Utilization

• Extranets
• networks that use the public Internet to allow
  communication between the organization and
  elements in its external environment
• electronic data interchange (EDI) allows
  companies to communicate electronically with one
  another

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Information Technology Utilization

• What is a Learning Organization?
• a company that is able to continuously change and
  improve based on the lessons of experience
• able to change due to the people, values and
  systems

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Information Technology Utilization

• Knowledge Management
• processes through which organizations develop,
  organize and share knowledge to achieve
  competitive advantage
• Chief Knowledge Officer (CKO)
• energizes learning processes
• manages organizations intellectual assets