QuizMe 3

1
QuizMe 3

• A collection of tech-related quizzes

2
Troubleshooting Macs may seem like mindless key
punching

• (or wand waving)

3
To see the boot manager on a Mac

1. Press and hold the Option key at boot.
2. Press and hold BMW.
3. Press and hold down the (left) mouse button.

Correct Answer B/D

4
To boot a Mac from a CD/DVD

1. Press F2 then change the boot order.
2. Press and hold CIA.
3. Use the boot manager.
4. Press and hold the C key on the keyboard.

Correct Answer C, D

5
For hardware diags on a Mac

1. Run TechTool Pro (from Protégé/other Mac).
2. Use the install disk for the particular model.
3. Try pressing F2 or D at startup.
4. Any of the above.

Correct Answer D

6
To start in Target Disk Mode

1. Press and hold the F key on boot.
2. Press and hold the Option key on boot.
3. Press and hold MTV on boot.
4. Press and hold the T key on boot.

Correct Answer A

7
To eject a (stuck) CD/DVD from a Mac

1. Press and hold the (left) mouse button at boot.
2. Press and hold the eject button.
3. Use Disk Utility.
4. Any of the above.

Correct D

8
To reset the PRAM on a Mac

1. Press/hold AppleShiftCtrlOptEscapePowerQWERT
   Y (simultaneously).
2. Press and hold the power button.
3. Press and hold AppleOptionPR.
4. Reboot.

Correct D

9
Resetting power management on a Mac

1. is done by holding the power button.
2. cannot be done.
3. varies from model to model.

Correct Answer C

10
My Mac is slow can be caused by

1. Running out of disk space.
2. Failing hard disk.
3. Faulty RAM.
4. Any of the above.

Correct D

11
To install/reinstall Mac OS X you need

1. Any Mac OS X install disk.
2. The install disk that came with the computer.
3. Any install disk made for the particular model.
4. B and C

Correct D

12
The Helpdesk can install Mac OS X for

1. College-owned machines ONLY.
2. College AND student-owned machines.
3. College owned and supported models of student
   owned machines.

Correct Answer A

13
Consistency is overrated

14
Without voiding warranty, the drive of an early
MacBook Pro can be removed

1. By anyone (user-removable).
2. By senior Helpdesk Technicians ONLY.
3. By Apple-authorized repair centers.

Correct Answer C
mid-2008 and BEFORE.

15
Without voiding warranty, the drive of a MacBook
can be removed

1. By anyone (user-removable).
2. Senior Helpdesk Technicians ONLY.
3. Apple-authorized repair centers.

Correct Answer A

16
The hard drive is user-removable in

• late-2008 (and later) MacBook Pro models
• all MacBook models

17
Removing a hard disk from an iBook G4 requires
removing

1. 1 screw.
2. 3 screws.
3. 46 screws.

Correct Answer C

18
Removing a hard disk from Latitude D600 requires
removing

1. 1 screw.
2. 3 screws.
3. 46 screws.

Correct Answer A

19
Removing a hard disk from a Latitude D630
requires removing

1. 1 screw.
2. 2 screws.
3. 6 screws.

Correct Answer B

20
Removing a hard disk from a black/white MacBook
requires removing

1. 1 screw.
2. 3 screws.
3. 46 screws.

Correct Answer B

21
Mac doesnt boot into OSX, displays blinking ?.
Most likely

1. The PRAM needs to be reset.
2. The hard disk has failed.
3. Computer needs to be reimaged.
4. Theres a RAM problem.

Correct Answer B

22
A students Mac has a failed disk (or system
board, or screen). Whats the quickest, most
reliable repair option?

1. Send it to SR, they can fix it.
2. Customer can buy a new hard disk and we can
   always replace it.
3. Have customer contact Apple/SmallDog.

Correct Answer C

23
A CD/DVD is stuck inside a Mac. To get it out

1. Insert a paper clip.
2. Press appleoptionout,
3. Remove the optical drive from the computer, then
   try inserting a paper clip.
4. Contact Apple or an authorized repair center.

Correct Answer C

cant be ejected using aforementioned methods.
24
The keyboard on most Apple laptops is
user-replaceable. True or False?
Answer FALSE.

25
Tidbits

26
Whats the easiest way to troubleshot a network
problem on a Mac

1. Reboot.
2. Create a new network location.
3. Reinstall the network driver.
4. Reapply the latest combo update.

Correct Answer B

27
Whats the easiest way to troubleshot an LCD
projection/display problem on a Mac

1. Power-cycle the projector.
2. In System Preferences gt Displays, click Detect
   Displays.
3. In System Preferences gt Displays, turn on
   mirroring.

Correct Answer C/B