Local e-gov National Projects Experience Sharing Workshops Series 3 VALUEBILL Benefits Barry Tuckwood - Valuebill Project Manager Andrew Lawes - East Riding Shirley Hall

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Local e-gov National ProjectsExperience Sharing
Workshops Series 3VALUEBILLBenefitsBarry
Tuckwood - Valuebill Project ManagerAndrew
Lawes - East RidingShirley Hall Tynedale
DCBarbara Jones - Valuebill ConsultantDavid
Lloyd - Huntingdonshire DCCatherine Coelho
Oxford CityMatthew Toms - South
GloucestershireDavid Hughes - Valuation Office
AgencyNick Griffiths - IA NLPG
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What are the benefits?
Source Capgemini Benefits Report
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(No Transcript)
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Tangible

• Database reduction 100 down to 1
• Database management costs
• Staffing
• Training
• Data transfer costs
• Time savings from centralised management
• Time lost
• Looking for addresses
• Tracking address changes
• Querying addresses
• Better targeting for inspections

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Tangible 2

• Accurate mail fewer returns not known
• Easier updating fewer candidates
• Spatial data improves analysis and modelling for
• Strategy policy and economic modelling
• Exceptions
• Complete property address data for all
• All CT and NDR included
• No duplicates
• None missing
• Assurance of fit with spatial
• Easier identification of exceptions
• The future updating for revaluation in 2007
• Appeals

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Intangible

• Happier staff
• Confidence and trust
• Concentrate on their real role
• Lower staff turnover
• Fewer sick days
• Happier Customers
• Fewer repeated calls
• Fewer unfavourable media reports
• Better external relationships
• Happier Members

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Think Corporate and wider

• Call centre
• Environmental services the bin round
• Education
• Benefits
• Social Services
• Electoral Roll
• Trading Standards
• Transparency and fairness
• Council Tax and Rating Appeals
• Emergency Services
• DWP

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Quantify

• Measure work as it is
• Identify clear opportunities
• Survey internally
• Simple techniques, eg, time for average call,
  reasons for delay, turn-round, number of calls
  for the same customer for the same issue
• Estimate possible gains
• Select quick wins
• Annual repetitive or one-off costs?
• Annual repetitive or one-off benefits

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Share costs and benefits

• Mix of projects
• Home-grown
• From National Projects
• Partnerships
• Build into a programme
• Shared aspects, eg
• Overall management
• Process change
• Technical change
• Data improvement
• E-enablement

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Summary

• Brainstorm the benefits
• Quantify
• Data capture once, use many
• One-off or annual?
• Select
• Build into a programme
• Share the work
• Easy steps