PROBLEM SOLVING TOOLS AND MODELS

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PROBLEM SOLVING TOOLS AND MODELS

• MICHAEL W. PICZAK
• DIPL.T., B.COMM., MBA
• MARCH 2002

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Flowchart For Classic Problem Solving
Is It Working?
NO
YES
Dont Mess With It!
Did You Mess With It?
YES
YOU IDIOT!
NO
Will it Blow Up In Your Hands?
Anyone Else Knows?
Youre F_at_D!
YES
YES
Can You Blame Someone Else?
NO
NO
NO
Hide It
Look The Other Way
Yes
NO PROBLEM!
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ELEMENTS OF A GOOD MODEL

• INTUITIVE
• EASY TO APPLY
• PARSIMONIOUS
• ACTION ORIENTED
• INCLUSIONARY wrt TO PEOPLE
• EMPHASIZES Xi Y MEASUREMENT
• GETS AT ROOT CAUSE
• FLEXIBLE
• REFLECTIVE OF REALITY
• PROVISION FOR ACCOUNTABILITIES
• PREVENTATIVE ELEMENT

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METHODS OF CATEGORIZATION

• TOOLS vs INTEGRATIVE MODELS
• CREATIVE vs. ANALYTICAL
• CONTINUOUS IMPROVEMENT TOOLS vs. PROBLEM SOLVING
  TOOLS
• PROBLEM FINDING/SOLVING/PREVENTING
• CHRONIC vs. SPORADIC ANALYSIS TOOLS

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STAND ALONE TOOLS OF QUALITY CONTROL
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YOUR CHOICE
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5/7 WHYs
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PICZAK, 1997
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FLOW DIAGRAM
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PARETO PRIORITY INDEX
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RUN CHART
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BENCHMARKING
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POKA YOKE
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COSTS OF QUALITY
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CONTROL CHART OPTIONS
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CONTROL CHART
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CAUSE AND EFFECT DIAGRAM
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CORRELATION ANALYSIS
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CHECK SHEET
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HISTOGRAM
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PARETO ANALYSIS
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PROCESS MAPPING
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REGRESSION ANALYSIS
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REGRESSION ANALYSIS
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REGRESSION ANALYSIS
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