Title: Otsego Memorial Hospital Association Corporate Overview
1Your Champion for Better Health
2Otsego Memorial Hospital Association
- OMH is owned by the OMH Association, comprised of
members of the community who pay annual dues. - Established 1951
- Non-profit Corporation
- Governed by 10-Member Board of Directors
- Accredited by Joint Commission, CMS
3Otsego Memorial Hospital Highlights
- Workforce 650 Employees
- Providers 90 Affiliated including
58 employed - 26 are Mid-Level Practitioners
- Beds 46 Acute Care (Hospital)
- 34 Long Term/Skilled (McReynolds)
4Businesses within OMH Association
- Otsego Memorial Hospital
- McReynolds Hall
- MedCare Walk-In Clinic
- OMH Medical Group
- OMH NOrthopedics
- OMH Medical Group Lewiston
- OMH Medical Group Indian River
- OMH Foundation
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6Mission Statement
- To provide exceptional healthcare that meets the
needs of our patients and the communities we
serve. - Our service area includes
- Gaylord, Elmira, Wolverine, Vanderbilt,
Johannesburg, Atlanta, Lewiston, Indian River,
Cheboygan, Frederic and Waters.
7Vision Statement
- To be the center of northern Michigans patient
focused alliance dedicated to healthcare
excellence.
8Values
- Respect
- Appreciating diversity and treating all with
compassion, dignity and courtesy - Show the person you are interacting with that
they are your priority - Convey empathyput yourself in others shoes
- Listen to and honor the personal, cultural and
spiritual needs of patients and families - Recognize that every job is important and has
value
9Values
- Integrity
- Unwavering commitment to honesty and trust
- Do the right thing for the right reason
- Protect confidentiality and privacy
- Discuss differences constructively, directly and
tactfully - Advocate for our patients, employees and
organization
10Values
- Excellence
- Teamwork and communication dedicated to
understanding and exceeding expectations of
quality, safety and customer service - Take initiative to promote a culture of
accomplishment, enthusiasm and expertise take
pride in your work - Promote an exceptional healing environment based
on individual needs - Be open to giving and receiving feedback to
accomplish mutual goals - Achieve the best results in all we do
11Values
- Accountability
- Accepting responsibility for our actions
- See it
- Be engaged to contribute positively
- Acknowledge opportunities by learning from our
experiences - Own it
- Understand how individual actions contribute to
desired outcomes - Solve it
- Follow through on commitments and responsibilities
12Otsego Memorial Hospital Affiliates
- OMH Auxiliary
- A self-governed group of 150 volunteers who raise
funds to support the mission of OMH
13Otsego Memorial Hospital Partners
- Munson Healthcare
- Partner for services such as IT, phones and
supplies - Munson Home Care/Home Services
- OMH is a small equity ownership, which we
- must disclose when offering home care services
14Customer Service
- We want customers to think of us as the very best
option for their healthcare
15Customer Service
- Part of our Strategic Plan
- Why it is important ?
- Customers share their experience
- The following are the behaviors we ask our
employees to exhibit
16Greet People
- Make eye contact (be aware of cultural diversity)
- Tune the world out and them in
- If appropriate, thank them for coming in or
contacting you
17Value People
- Think things like
- Youre the customer-Im here to serve you!
- You deserve to be treated with dignity and
respect! - Theres something about you I value!
18Ask How You Can Help
- Ask How may I help you?
- Find out why they came in or contacted you
- Ask open-ended questions to further understand
their needs. - Open-ended question require more than a yes
or no answer
19Listen to People
- Listen to words
- Listen to tone of voice
- Listen to body language
20Help People
- Help People
- Satisfy their wants or needs
- Solve their problems
- Give them extra value
21Invite People
- Invite people to have further contact
- Thank them for choosing our organization
- Ask them to contact you again if they need
further help - Leave them with a good feeling about their
encounter with you
22Rights as a Patient
- Patients have a right to
- Considerate and respectful care
- Understandable information
- Patients will have a green dot on their ID
bracelet if they have difficulty understanding
basic communication - Please see their chart for more information
regarding their communication challenge
23Rights as a Patient
- Patients have a right to
- Be free from seclusion and physical/chemical
restraint (refer to policy) - Consent or refuse treatment
- Appropriate pain assessment/symptom management
(see scale)
24Pain Assessment
When assessing pain, a number value should be
assigned by the patient to make for consistent
measurement
25FLACC Scale Non Verbal
26Rights
- Patients have a right to
- Privacy
- Treatment records are confidential
- Review their medical records
- Be free from discrimination
- Discuss continuing care needed after
hospitalization
27Rights
- Patients have a right to
- Know the hospital rules
- Consult the Ethics committee
- Know the physician who has primary responsibility
- A second opinion
- Advanced Directive
28Rights
- Patients have a right to
- Be informed of outcomes of care including
unanticipated outcomes - Raise concerns through a formal grievance
- Access Protective Services
29Rights
- Patients have a right to
- Comfort measures/peace and dignity at end of life
- Patients who have a Do Not Rescusitate status
will have a purple armband placed around their
wrist - McReynold's Hall patients have a purple dot
placed on their identification bracelet - Spiritual and pastoral care
- Appropriate screening and stabilization before
transfer to another facility
30Patient Responsibilities
- Patients need to
- Provide Accurate Information
- Keep Appointments
- Understand consequences of refusing treatment
- Follow hospital rules
- Be considerate of others
- Be responsible for financial obligation
- Notify staff of communication issues
- Ask questions if they do not understand
- No Alcohol, recreational drugs, or
firearms/weapons
31Advance Directives
- What are Advance Directives?
- A legal document that gives the appointed
advocate permission to make medical decisions
when the patient is deemed incompetent by 2
physicians
32OMH Process for Advanced Directives
- Pt. are given information about advanced
directives, if not familiar, at admission - Copies of advance directives are scanned into the
medical record - Upon admission, the advance directive should be
available to the area where the patient will be
located
33Infection Control
- Washing your hands frequently and properly is
the single most important action you can take to
prevent the spread of infection.
34Infection Control
- Hand Sanitizer is effective for hand hygiene
but you should wash with soap and water if hands
are soiled or if caring for someone with C. diff
35Infection Control(Keystone Initiative)
- Wash your hands upon entering
- a patient-care area and upon leaving
- WASH IN WASH OUT
36Infection Control
- Standard Precautions
- All the patients, all the time
37Infection Control
- Standard Precautions
- Specific behaviors that healthcare workers (HCW)
follow to protect both themselves and patients
from infection - Practice 100 of the time
38Infection Control
- Apply to blood, all body fluids, excretions and
secretions except sweat, plus non-intact skin and
mucous membranes - Protect against bloodborne pathogens such as
HIV, hepatitis B and hepatitis C - Protect against pathogens from moist body
substances
39Infection Control
- Wear gloves when touching blood, body fluids,
excretions, and contaminated surfaces - Wash your hands after contact with body
substance even if gloves are worn - Wash your hands and change gloves between
patients and between touching clean and dirty
sites on the same patient - Wear a mask, eye protection and a gown if
splashes or spatters are possible - (Latex free products are available)
40Infection Control
- Practice Respiratory Etiquette all year
- Use mouthpieces, resuscitation or other
ventilation devices as an alternative to mouth
to mouth resuscitation methods - Be sure reusable equipment is cleaned and
disinfected before used on another patient
41Infection Control
- Handle all patient care equipment to prevent
exposure to other patients, visitors, and
healthcare workers - Keep used patient equipment including soiled
linens away from your skin, mucous membranes and
clothing - Dont let used equipment or linens contaminate
surfaces or clean items
42Sharps Safety
- Never bend, recap, or break used needles unless
the procedure requires it
- Place used sharps in a designated disposable
container immediately after use
43Infection Control
- Transmission Based Precautions
- Additional precautions that healthcare workers
practice when a patient is suspected of having an
illness that spreads very easily and is based on
how the infection is spread- -
- CONTACT-AIRBORNE-DROPLET
44AIRBORNE Precautions
- Requires patients to be in a negative pressure
room and staff need to wear a PAPR (Powered Air
Purifying Respirator) - Good ventilation is important for preventing the
spread of TB - Active TB patients need to wear a mask if they go
outside of the room
45Exposure toBlood or Fluids
- Wash vigorously the area immediately with soap
and water - Report the exposure to the supervisor of your
Department - Complete the Exposure Form
- Report to ED for evaluation
- If exposure to eyes, flush for 15 minutes at eye
wash station with COLD water
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47Age Specific Care
- Be aware that all ages have different physical,
psychological, and social needs - Tailor education to the patients age and needs
- If staff and volunteers are aware
- then it is a safer environment
- Involve family in the care
48Abuse
- Types of abuse
- Elders
- Physical Abuse, Neglect, Exploitation
- Child
- Abuse, Neglect
- Observed or suspected
- we are required by law to report it!
49Overview of Evidence-basedPractice What Is It?
- The conscientious
- explicit, and judicious
- use of current best
- evidence in decision
- making
- (Sackett, et al, 1997)
- www2.uta.edu/ssw/trainasfa/glossary.htm
50Evidence-based Practice Example- Clinical
- Condition
- Central Line-Associated
- Bloodstream Infections are
- a serious complication in
- hospitals across the nation
- and may cause increased
- length of stay, increased
- cost and risk of mortality.
- Research Summary
- To reduce the incidence of
- blood stream infections
- Use appropriate hand hygiene
- Chlorhexidine for skin
- preparation
- Full barrier precautions during insertion
- The subclavian vein as the preferred site.
Quality and Safety Research Group, Johns Hopkins
University, Revised 1.14.05
51Evidence-based PracticeRegulations
- Centers for Medicare
- and Medicaid Services
- Michigan Department of
- Consumers Industry Services
- Joint Commission
- Agencies that survey
- healthcare organizations expect
- compliance with all rules and
- regulations proven to provide safe,
- quality care.
52Evidence-based PracticeReimbursement
- Healthcare reimbursement is
- in a transitional phase and
- Pay for Performance or
- Value Based Purchasing
- requires hospitals to submit
- data which reveals how well
- they comply with evidence-
- based standards of care.
- It pays to provide quality care!
53Patient Safety A National Issue
- In an effort to prevent medical errors for all
patients in the healthcare setting, the Joint
Commission issues annual National Patient Safety
Goals - National Patient Safety Goals are developed as
medical errors that occur across the nation are
analyzed and the root causes identified
54How National Patient Safety Goals affect your
practice
- Your understanding and compliance with the
National Patient Safety Goals and hospital policy
is vital to our patients safety and your success
at OMH
55Goal 1 Improve the Accuracy of
Patient/resident/client Identification.
- To prevent medical errors, a patient must be
identified by comparing two types of identifiers - According to OMH policy, the two patient
identifiers include the patients name and date of
birth found in the medical record documents and
on the identification bracelet
56Implementation Expectations 1A Use at least two
patient identifiers whenever
- Collecting lab samples
- Administering medications or blood products
- Providing any treatment or procedure
- Label sample collection containers in the
presence of the patient.
571B Implement the Universal Protocol for
Invasive Procedures
- The time out final verification process to
confirm the correct patient, procedure, site, and
availability of documents and equipment must
occur in the location where the procedure is to
be done and should involve the entire team
58Goal 2 Improve Effectiveness of Communication
- For verbal or telephone orders or for telephonic
reporting of critical test results, verify the
complete order or test result by having the
person receiving the order or test result write
down then read back the complete order or test
result
592B Standardize a list of abbreviations,
acronyms, and symbols that are not to be used
throughout the organization
-
- The Do Not Use abbreviation list applies to
all orders and other medication-related
documentation when handwritten, entered as free
text into a computer, or on pre-printed forms
60The Official OMH Do Not Use List Includes
Do Not Use Write this Instead
Trailing Zero (1.0) 1mg
Lack of leading zero 0.5mg
U, u, IU, or iu Units or international units
q.d., QD, Q.D., Q.O.D. Daily or every other day
MS, MS04, MgS04 Morphine or Magnesium Sulfate
612E Hand Off Communication
- Implement a standardized approach to hand
off communications, including an opportunity to
ask and respond to questions
62Implementation Expectations
- In health care there are numerous types of hand
offs, including but not limited to - Nursing shift changes
- Physicians transferring complete responsibility
for a patient - Physicians transferring on call responsibility
63Implementation Expectations
- Temporary responsibility for staff leaving the
unit for a short time - Anesthesiologist report to post anesthesia
recovery room nurse - Nursing and physician hand off from the emergency
department to inpatient units, different
hospitals, nursing homes and home health care - Critical lab and radiology results sent to
physician offices
64Hand-offs Must Allow Time for Questions and
Answers
- The Joint Commission wants to know how
physicians and staff who work at OMH communicate
a hand off of patient care - Institute for Healthcare Improvement
recommendation - SBAR
65SBAR
- Example
- SAdmitted an 82 year old with pneumonia,
possible aspiration. - BHistory of stroke, has been having increased
cough x 3 weeks per family, fever began today.. - ARR is 24 and unlabored, temp is 101 degrees F,
swallowing evaluation ordered for a.m., alert and
oriented x2. First antibiotic completed at 0300. - RKeep HOB elevated at least 30 degrees, remain
NPO until swallowing sturdy complete and
recommendations added to care plan. Next
antibiotic is due at 0900. Additional assessment
and care plan includes patient is a high risk for
falls, bed alarm on and frequent rounds to assist
with toileting needs.
- SSituation
- BBackground
- AAssessment
- RRecommendation
- Any Questions?
663B Standardize and Limit the Number of Drug
Concentrations Available in the Organization
- OMH Pharmacy stocks limited concentrations and
performs quality control monitoring of the crash
carts for standardization of drug concentrations
according to PALS and ACLS
673C Identify and, at a minimum, annually review
a list of look-alike/sound alike drugs used in
the organization and take action to prevent
errors involving the interchange of these drugs.
- OMH has an on-line formulary which contains
the list of look alike/sound alike medications
and the Pharmacy Therapeutics Committee
provides oversight to the annual review
683D
- Label all medications, medication containers,
(e.g., syringes, medicine cups, basins), or other
solutions on and off the sterile field in
perioperative and other procedural settings
69Implementation Expectations
- All labels are verified both verbally and
visually by two qualified individuals. - No more than one medication is labeled at one
time. - Unlabeled medications or solutions are discarded.
- All original containers remain available for
reference in the perioperative area until the
conclusion of the procedure. - At shift change/break, all medications and
solutions both on and off the sterile field are
reviewed by entering and exiting personnel.
70Goal 3
Reduce patient harm associated with
anticoagulation therapy
71Goal 4 Eliminate Wrong-site, Wrong Patient,
Wrong Procedure Surgery.
- Create and use a preoperative verification
process such as a checklist to confirm that
appropriate documents are available
72Goal 4B Implement a Process to Mark the Surgical
Site and Involve the Patient in the Marking
Process
- Marking is required in all cases involving
right/left distinction, multiple structures or
levels of the spine. - Procedures done through a midline incision
intended for a right/left distinction are subject
to site marking.
73Goal 7 Reduce the Risk of Health Care Associated
Infections
- Compliance with the CDC hand hygiene guidelines
will reduce the transmission of infectious agents
by staff to patients/clients/residents, thereby
decreasing the incidence of healthcare associated
infections (HAI) - WASH IN WASH OUT
74Goal 7C MDRO
- Prevent healthcareassociated infections due to
multidrug-resistant organisms - Hand Hygiene
- Infection prevention and control
- Flag charts and communicate information to staff
regarding patients known toe be infected with
MDRO - Educate staff and patients on prevention
- Careful use of antimicrobials
- Clean, disinfect, and sterilize appropriately
- De-colonize persons with specific MDRO
75Goal 8 Accurately and Completely Reconcile
Medications Across the Continuum of Care.
- Implement a process for obtaining and documenting
a complete list of the patient/resident/clients
current medications upon the patient/resident/clie
nts admission/entry to the organization and with
the involvement of the patient/resident/client.
- A complete list of the patient/resident/clients
medication is communicated to the next provider
of service when a patient/resident/client is
referred or transferred to another setting,
service, practitioner, or level of care within or
outside the organization.
76Goal 9 Reduce the Risk of Patient/resident/client
Harm Resulting From Falls
- Implement a fall reduction program and evaluate
the effectiveness of the program - Use the Fall Risk Assessment
77Goal 13
- Define and communicate the means for patients and
families to report concerns about safety and
encourage them to do so - Encourage patients' active involvement in their
own care as a patient safety strategy
78Goal 15A
The organization identifies safety risks inherent
in its patient population
Goal 15A The organization identifies patients
at risk for suicide
79Suicide Risk Assessment
Suicide Risk Assessment is found Hospital
Information Page Forms Nursing
80Goal 16
Improve recognition and responses to changes in a
patients condition Rapid Response Team To
implement early intervention and prevent deaths
in patients, outside of the ICU, who are
progressively failing
81Rapid Response Team
- Team consists of critical care nurses,
respiratory therapists and primary care nurse. - The rapid assessment team may be called at any
time by anyone in the hospital to assist in the
care of a patient who appears acutely ill or who
shows signs of decline. - Team assists patients nurse in assessing
condition and provides support in communicating
findings to patients physician.
82OMH Patient Safety Plan
- Purpose
- To reduce risk to patients through an
environment that encourages
- Recognition and acknowledgement of risks to
patient safety and healthcare errors - Actions to reduce risks
- Internal reporting
- Focus on systems/processes, minimizing individual
blame - Learning from errors
83Reporting a Medical/Safety Occurrence
- Report the occurrence to the charge nurse and
complete an Occurrence Form - Examples
- Medication error
- Patient fall
- Needle stick
- Treatment error
84Reporting an Employee Incidence
- If something happens to an employee,
they use an Employee Incident Form
85Variance Report
- This form is used to report near misses, safety
concerns, and quality concerns - It can be submitted anonymously
86Variance Report
- What is a near miss?
- Any unintended provision of care which could have
constituted a medical occurrence but was
intercepted before it actually reached the
patient - By reporting near misses we can help avoid errors
from occurring
87Sentinel Event
- A Sentinel Event is
- An unexpected event that is serious and sends
a warning that requires immediate attention. - We must complete a root cause analysis (RCA)
after a sentinel event or near miss that could
have resulted in a sentinel event.
88Sentinel Event or HFMEA ?
HFMEA is Healthcare Failure Mode Effects
Analysis A systematic approach to identify and
prevent product and process problems before they
occur.
89C.U.S.P. Comprehensive Unit Safety Program
- Tapping The Wisdom of The Frontline
- Create and maintain a culture of safety and
quality throughout the campus. - 98,000 patients are harmed each year because of
medical errors caused by healthcare defects.
90Corporate Compliance
- The purpose of a Corporate Compliance Plan is to
prevent, detect and/or respond to violations of
statutes and regulations dealing with such things
as fraud and abuse
91Corporate Compliance
- Suspected corporate compliance violations are to
be reported via the Corporate Compliance Hotline
at x 17720 or by completing a Compliance
Violation Report
92You Are Valuable to OMH and Our Patients
- Your knowledge and compliance is vital to our
patients safety - Hospital policies and procedures
- National Patient Safety Goals
- Reporting occurrences and concerns
93Reporting a Concern
- Please contact the Patient Safety and Corporate
Compliance Officer, - Bonnie Byram
- at 731-7703
94Performance Improvement
- Otsego Memorial Hospital is committed to
providing quality care to the patients we serve.
The Performance Improvement Plan outlines the
systematic approach the organization takes
towards continuous quality improvement. -
- Plan Do Check Act
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96Professional Work Environment
- Professional Work Environment
- Everyone has the right to be treated with dignity
and respect - Prohibited Conduct
- Sexual Harassment
- Hostile Work Environment
- Report to CEO or HR Director
97Professional Work Environment
- Prohibited Conduct
- Crude or offensive language, sounds, innuendoes
or jokes, whether communicated verbally, by
electronic mail or otherwise relating to race,
color, religion, national origin, sex, age,
height, weight, marital status, disability or
other protected classification
98Professional Work Environment
- Prohibited Conduct
- The display of sexually suggestive or otherwise
offensive objects, pictures, letters, gestures,
or graffiti relating to race, color, religion,
national origin, sex, age, height, weight,
marital status, disability or other protected
classification
99Professional Work Environment
- Prohibited Conduct
- Unwanted sexual advances, including offensive
touching, pinching, brushing the body, or
impeding or blocking movement.
100Code of Conduct
- The Hospitals Board of Directors has established
a Code of Conduct Policy that applies to all who
work in the Hospital. A procedure has been
established for reporting violations of this
policy. Please refer to the full text of the
policy available online to report a violation.
101Code of Conduct
- Acceptable Conduct
- The policy defines Acceptable Conduct as conduct
that is professional and cooperative and that
positively affects the ability, or could affect
the ability, of Hospital employees or physicians
to perform their jobs
102Code of Conduct
- Disruptive Conduct
- The policy defines Disruptive Conduct as conduct
that is demeaning, abusive, intimidating,
threatening or insulting and that adversely
affects, or could affect, the ability of Hospital
employees or physician to perform their jobs
103Environmental Safety Awareness
- Any time an emergency alarm or Code is
paged, plan to remain with the patients until
instructed otherwise by hospital staff. - Should evacuation become necessary, you will
be instructed in specific actions to ensure
personal safety of the patient and yourself.
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105OMH Codes
- To announce an emergency an overhead paging
system is in place - Dial 477
- Speak Slowly, Loudly Clearly
- Room numbers posted in each room
106OMH Codes
- Code Red Fire
- OMH Code Red Policy
- Doors are numbered and lettered for Fire
Department - H hospital
- M McReynolds
- P - PMB
107OMH Codes
- Code Red
- Return to your work area, if safe
- Do not use elevators
- Feel doors, do not open if hot
- Close all doors windows
- Clear corridors and exits
- Assign staff to answer phones
108OMH Codes
- Code Red Response
- R Remove persons from area
- A Activate fire alarm
- C Contain fire and smoke
- E Extinguish fire or evacuate
- Fire Extinguisher use
- P Pull the pin
- A Aim toward the base of the fire
- S Squeeze the handle
- S Sweep the base of the fire
109OMH Codes
- Code Blue
- Cardiac Arrest
- Near Arrest
- Activation
- Code Blue Buttons
- Page Overhead 477
- Signs near patient beds
- Response
- BLS - ALS (on arrival of cart)
- ICU Nurse
- Respiratory Therapist
- ED Nurse
- Physicians
110OMH Codes
- Code Yellow
- Bomb or Bomb Threat
- If receiving the call.
- Page Code Yellow Location
- Check area for packages, report anything
suspicious, but do not touch! - Incident Commander will determine the need for
evacuation
111OMH Codes
- Code Grey
- Security Situation/Potential for violence
- Page overhead 3 times with location
- Code Grey Assist
- Code Grey 911
- All available personnel go to area
- Show of force
- When to call for help . Signs of agitation
112OMH Codes
- Code Pink
- Missing Person/Possible Abduction
- Page Code Pink, Gender, Age, Department
- Observe exits and parking lots
- Search your department
- Observe and be able to describe all persons
- Do not attempt to detain persons
113OMH Codes
- Code Silver
- If you are confronted by an individual with a
weapon OR - If you observe a hostage situation on Hospital
property
114Initiating Code Silver Plan
- Seek cover and discretely warn others (close by)
of the situation - Dial O- Report the location, number of
suspects/hostages, type of weapons - Operator will dial 911
- Operator will page Code Silver location 3
times -
115Workplace Violence
- Healthcare and social service workers face an
increased risk of work-related assaults - If threat is imminent, call Code Grey Assist or
Code Grey 911
116Workplace Violence
- OMH has Zero Tolerance towards all expressions
of violence. - Individuals who commit such acts may be removed
from the premises and may be subject to criminal
penalties.
117OMH Codes
- Code Triage
- Shift Coordinator in area or department impacted
will declare Code Triage - Any event that impacts or has high potential to
impact normal operations of the facility - Code Triage Internal
- Code Triage Standby
- Code Triage External
118OMH Codes
- Code Triage Responsibilities
- Return to department
- Phones for disaster business only
- Management will implement HICS
- Hospital Wide Disaster Plan
- Department-Specific Plan
119OMH Codes
- Severe Weather
- Emergency Department has weather alert radio
- ED also notified by MI State Police Dispatch
- ED Shift Coordinator will announce warnings
overhead - Return to your department
- Non-clinical employees go to basement
- Prepare for evacuation if ordered
120Hospital Incident Command System (HICS)
- Chain of command for decision and communication
- Semi-defined roles
- All staff respond to only one individual (upward)
- All supervisors manage 5-7 people
- (in command structure)
- HICS implemented in all codes
- Your manager may have additional responsibilities
121Environment of Care
We have 7 plans in place to assure the safety of
our patients and our staff Plan 1 Biomedical
Equipment Management Plan 2 Emergency
Preparedness Management Plan 3 Life safety
Management Plan 4 Hazardous Material and Waste
Management Plan 5 Utility systems
Management Plan 6 Security Management Plan 7
Safety Management
122Chemical HazardsRight To Know
- Employees have the right to know how to keep
themselves safe on the job - MSDS-material safety data sheets available online
(Web link in the Hospital Information) - Use of eyewash station-flush for 15 minutes with
COLD water - Know where eye wash stations are located. Eye
wash stations are checked daily
123MRI Safety(Magnetic Resonance Imaging)
124MRI Safety(Magnetic Resonance Imaging)
- All employees need orientation in magnet safety
- Large metal objects of any kind shall not be
permitted in the scan room until they are checked
for ferromagnetism. Magnetic items should be
kept out of the room at all times - All items will be tested with a hand held magnet
and found not to be attracted to the magnet
before being permitted in the Magnet/Scan Room - Do not enter room for Code Blue-patient will be
brought out to the hallway! - Hearing protection required for patients
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126Ergonomics
- Our goal is to use this science of ergonomics to
reduce work-related Musculoskeletal disorders
(MSDs) - Everyone, not only those involved in direct
patient care, needs to have training in proper
body mechanics
127Musculoskeletal Disorders
- MSDs include disorders of the muscles, nerves,
tendons, ligaments, joints, cartilage, blood
vessels or spinal discs - Be aware that risk factors related to MSDs
include movements that result in repetition,
force, awkward postures, contact stress, and
vibration
128Comfort and Care at the End of Life
The Purpose of End of Life Care is to create an
environment to support a death, which is
satisfactory to the patient and the family and is
respectful of and responsive to individual
preferences, culture, needs, and values while
ensuring that patient/family guide all clinical
decisions. Focus on comfort, dignity and quality
of life. Virginia Page,MSN,RN,NP Henry Ford
Hospital Please see our policy Code MCR.h.05
129Comfort and Care at the End of Life
- Managing symptoms is the goal
- Fear of addiction can be a barrier to effective
pain management - Even if patients are not responsive, always
explain care/treatment
130Organ and Tissue Donation
- Gift of Life-we do participate!
- Organ procurement done in OR
- Tissues procurement can be done at hospital or
funeral home
131Gift of Life
- Hospital required to call all imminent deaths to
Transplantation Society of Michigan - Persons over 75 years of age can be organ/tissue
donors - Persons with HIV or Hep B can be organ donors
- Bev Cherwinski, Support Group
132Cultural Competence
- Treat every patient as an individual
- Communicate respect
- Language issues-seek translation if needed
- Be aware of non-verbal communication
133Infant Abandonment
- Michigan law states that a parent or adult can
surrender a newborn up to 72 hours old - We must accept the newborn
- Call Birthing Center
- Do not press for information
134HIPAA
- The HIPAA Privacy Rule protects a patients
fundamental right to privacy and confidentiality - ANY information obtained about another persons
medical condition is treated as confidential and
is not to be discussed or revealed to
unauthorized persons
135HIPAA
- Protected Health Information is anything that
connects a patient to his or her health
information Date of Birth, SS, diagnosis,
address, etc.
136HIPAA
- HIPAAs focus is on the rights of the patient and
the confidentiality of their information. - Patients have the right to
- Request an amendment of their medical record
- Request to inspect and copy their record
- Restrict what information is shared
- Receive confidential communication
- Complain about a disclosure of their information
137Ethics Committee
- OMH has an Ethics Committee that is consists of a
diverse group of members including - Providers
- Licensed professionals
- Frontline staff
- Community members
- Anyone staff member can make a referral to the
Ethics Committee
138Appropriate Ethics Referrals
- A staff members belief system is in conflict
with a patients treatment plan. - A family/patient is in conflict with the proposed
treatment. - Resource allocation
- Revising/updating policies/practices with ethical
implications. - Offering support for clinical or medical issues
with ethical implications.
139Medical Record Documentation
- The purpose of medical record documentation
includes - To record complete and accurate clinical
information - To communicate with other members of the
healthcare team - To comply with legal, regulatory and
accreditation requirements - To ensure adequate reimbursement
- Documentation that has missing information
(time,date), misspelled words, unapproved
abbreviations and policy variances (R.A.W.) could
be interpreted as an indication of substandard
care
140Impaired Health Professional
- If someone comes to work and seems unable to do
their job due to impairment because of alcohol,
drug use or mental illness-we must report it
immediately to the Administrator-on-call. - The call schedule is in the Hospital Information
folder.
141Questions
- Any questions about this information can be
directed to the HR Department, instructor or your
department director.
142The End
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