Fundamentals of Management ESSENTIAL CONCEPTS AND APPLICATIONS -- Stephen P. Robbins

1
Fundamentals of ManagementESSENTIAL CONCEPTS AND
APPLICATIONS-- Stephen P. Robbins David A.
Decenzo

• ??????
• ????????
• E-mailanita58.chang_at_msa.hinet.net

2
??? ??????

• ???????????????
• ??????????????
• ????????
• ??????

3
???????????????

• ???????
• ?????????????
• ??????

4
???????????????

• ??????????
• ???????
• ??(organization)??????????????,???????????,???????
  ,????????????????,?????????,????7-11???????????
• ???????????????

5
???????

• ??????????????(goals),?????(people)?????,?????????
  (structure)????????????????,?????????????????????
  
• ??????????,?????????,????,????????????

6
(No Transcript)
7
???????????

• ??????????
• ?????????(Operatives)?????????,??????????????
• ???(Managers)????????????????????????????????????
  ?????

8
??????

• ??????(Front-line managers)???????????,??????????,
  ????????????, ??????????
• ?????(Middle managers)
• ????????????????,?????????????????????????????????
  ???
• ??????????????, ????????????
• ????????????, ?????????

9
??????

• ?????(Top managers)
• ????????????????,?????????????
• ??????????????????, ??????????????,??????????????
  
• ???????????????, ??????????????,?????????????

10
(No Transcript)
11
?????????????

• ??????
• ??(management)????????,????????????????????(Proces
  s)????????????(funcitons)?
• ??(Efficient)??????,?????(input)?????(output)?
• ??(Effective)????????,?????????????(effectiveness)
  , ?????????(efficiency)?
• ???(Productivity)???????????????????????

12
????
????
13
???? (Functions of Management )

• ????(Henri Fayol)???,????????????????????
• ??(planning)????????,?????????,??????????????????
• ??(organizing)????????????????,?????,??????????,??
  ?????,???????
• ??(leading)??????,???????,?????????,??????
• ??(controling)?????????,????????????,?????????,???
  ?????????

14
(No Transcript)
15
Mintzberg ??????

• Henry Mintzberg?1960??????????????,
  ???????????,???????????????
• ??????
• ????
• ?????

16
??????(Interpersonal roles)

• 1.???(Figurehead),???????????, ???, ??,
  ??,???????? 
• 2.???(leader),??????????????????,??????????????
• 3. ???(liaison),???????????, ??????

17
???? (Information Roles)

• 1.???(monitor), ????????????????,
  ??????????????????? 
• 2.???(disseminator),????????????????? 
• 3.???(spokesperson), ???????????????,???????????

18
????(Decisional Roles)

• 1.???(entrepreneur),?????????, ???????,???????
• 2.?????(disturbance handler),?????????,
  ??????????
• 3.?????(resource allocator),??????????????? 
• 4.???(negotiator),?????????????(???????????)?

19
?????? vs. ??????

• Luthans????450????????,????????????????
• ???? ????????
• ?? ???????????
• ?????? ???????????
• ????(networking) ???????, ??????

20
?????? vs. ??????

• ?????? --????????????-- ?????????????,
  ???????????????
• ??????(effective managers) --???????????,?????????
  ?--???????????, ????????????
• ????????????, ????(promotion)?????????(performance
  )??

21
(No Transcript)
22
???????????
23
???????????

• ????(Profit organizations)?????????,
  ?????????????????(profit)?
• ?????(Not-for-Profit/Nonprofit Organizations,
  NPO)?????????????, ?????????????????????,
  ????????????????????? ?
• ?????????????????????, ???????????????????????

24
?????????????????
25
????????????(general skills)

• Robert L. Katz??,????????????????
• ????(Conceptual competencies)????????????????
• ??????(Human competencies)?????????????????????
• ????(Technical competencies)?????????????,
  ??????????
• ????(Political competencies)?????????????

26
??????? specific skills

• ??????????
• ?????
• ????
• ???????
• ????,????
• ????

27
??????????

• ???
• ??????,?????????????????????????????,?????????????
  ????????????????????
• ???
• ???????????
• ?????????????,?
• ?????????????????????????????????
• ??????????????
• ??????????????????
• ????(????)?????????

28
??????????

• ???
• ?????????????????????????????????????? ??????????
• ?????????????????????????????????????????????????
  ??
• ??????????????????,?????????????????

29
??????????

• ??
• ???????,????????????????????????????????????????
• Liberty ethic (John Locke)
• ??????????????????
• Protestant ethic (John Calvin)???
• ??????,????,????
•  Market ethic (Adam Smith)
• ???????????????,?????

30
??????????

• ???
• ??????????????????????????????????? ????????
• ?????????????????
• ?  ????
• ?  ??????
• ?  ?????

31
??????????

• ???
• ?????????????????????
• ????????????????????????????
• ?????????????????????,???????????????  
  ??????????
• ??????????????????????????????????????

32
???????

• ???????
• ?????????
• ????
• ??????????
• .
• .
• .

33
?????

• Process approach (????)
• System approach(????)
• Contingency Theory(????)

34
Process approach (????)

• ???? ???????????

35
System approach(????)

• ???????????????????????
• ????(closed systems)??????,????????
• ????(open systems)??????,???????
• ?????(stakeholder)????????????????

36
(No Transcript)
37
(No Transcript)
38
Contingency Theory(????)

• ??????????(Situational Management)?
• It All Depends.
• Depends on What
•   1. ??(organization size)
•   2. ??????(routineness of task technology)
•   3. ??????(environmental uncertainty)
•   4. ????(individual difference)

39
?????????

• ????????????????????????????????
• ??????? ?? ??? ??????(???????????,??????)
• ????????,?????????????????????
• ?????????????????? ?????????????????????
  (?????????????????????????)

40
??????????

• ?? ( Division of work )
• ?? ( Authority )
• ?? ( Discipline )
• ????? ( Unity of command )
• ????? ( Unity of direction )
• ???????????? ( Subordination of individual
  interests to the general interest )
• ?? ( Remuneration )

41
??????????

• ????? ( Centralization )
• ???? ( Scalar chain )
• ?? ( Order )
• ?? ( Equity )
• ????? ( Stability of tenure of personnel )
• ?? ( Initiative )
• ???? ( Espirit de corps)

42
??????????

• ?? ( Division of Labor )
• ???? ( Authority Hierarchy )
• ???? ( Formal Selection )
• ???????? ( Formal Rules and Regulation )
• ????? ( Impersonality )
• ???? ( Career Orientation )

43
?? TQM (??????)

• Intense focus on the customer (????)
• Concern for continual improvement
• (????)
• Improvement in the quality of everything
• the organization does (??????)
• Accurate measurement (????)
• Empowerment of employees (????)

44
??? ????

• ??????
• ???? ????????????
• 2010????
• ?????????
• ?????

45
??????
46
??????
??????

• 1960s
•   ??
•   ???
•   ??
•   ????(??)

• 21?????
•   ??
•   ?? 
•   ??
•   ????
•   ????
•   ????
•   ????
•   ??????

47
? ? ? ? ?
?? ??
????-????????
?????? ??? ??? ??
????
?????????
????
????(???)
???? (???????????)
????Foots ? Hatt (1953)
48
???????
????Dutka, Alan (1994) AMA Handbook for Customer
Satisfaction
49
Alvin Toffler???????

• ??(Agriculture) 1890s
• 1890?????90????????????,???,????5???????????!
• ???(Industrialization) 1800s1960s
• low-skilled, blue-collar jobs, ???????????????????
  ?????
• ??(Information) 1970s
•   service work?????????/??...
•    knowledge workeducated skilled technical
• professionals"?"
• technologists?????????...
• knowledge workers???1/3????

50
??????
51
??2-2
52
?????

• ???????????
• ?????????????????????
• ????????????????,?????????????
• ???????????????,?????????????,??????????
• ????????????????

53
????

• ???(global village)
• ????(multinational corporation MNCs)
• ????(transnational corporation TNC)
• ?????(borderless organization)

54
??????????

• ????,????????????????
• ?????,??????????????,??????????
• ?????,??????????????????????

55
?????????
56
???????????

• ????(Parochialism)
• ?????(Ethnocentric View)
• ????(Cultural Environment)

57
Hofstede?????

• ????(Individualism)vs.????(Collectivism)
• ??????????????????????????? (?????)
• ?????????????????????????? (?????)
• ????(Power Distance)????????????
• ? ?? ??? ???? (????)
• ? ?? ?? (????)

58
Hofstede?????

• ?????????(Uncertainty Avoidance)
• ? ??????????????????????  (?????????)
• ? ???? ( ????????)
• ????? vs. ????
• ???????????????????????( ?????????)
• ???????????????????????????( ????????)
• ???????,??????
• ????????????????????????????????????????

59
Internet?????

• ??????????????(empower customer)?
•    ?????
•    Customer-oriented
•    ???????
•    Integrative communication centers
•    Telecommuting
•    Mobile Office

60
????????????

• ????(Corporate responsibility)1960s??
• ????(Social responsibility)????????????????,?????
  ????????
• ???? ? ?????????

61
????????????

• ????(Social obligation)
• ??????????
• ????(Social responsiveness)
• ????????????????
• ????(Social responsibility)
• ???????????

62
??

• ????????????????????????

63
?????????

• ???????????????????????
• ?????? ??????????????????,???????????????????????
  ????
• ???????? ???????????????????

64
???????????

• ????
• ????
• ????
• ????
• ?????
• ??????????
• ????????
• ????
• ????
• ?????? 

65
?????????????

• ?????????
• ????
• ??
• ?????
• ????
• ????
• ?????????

66
??(Entrepreneurship)

• ??????????????????????????????????
• ?????(intrapreneurs)
• ??????(intrapreneurship)

67
??????????

• ?????? (Total Quality Management)
• TQM??????????,????????????,????????
• ???????????
• ????(Continuous improvement, CI)
• ????????
• ??????
• ????????????? 

68
???????(family-friendly benefit)

• ?????????????????,????????????????????????????????
  ???????????????????????????????
• ????????????????????????

69
??

• ????????????????????????????????????,???????????
• ???????????????????????????????,??????????????????
  ????????

70
2010????

• ???(diversity)
• ????????????????????????,???????
• ??????(Family-friendly benefits)
• ????????????,?????????????????????????????????????
  ?????????

71
?????????

• ?????????????????,???????????
• ???????1980???????????????,?????????????????????