Leading in Totally Screwed Up Times 21 May 2001/Master Leadership Seminar

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Leading in Totally Screwed Up Times21 May
2001/Master Leadership Seminar
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There will be more confusion in the business
world in the next decade than in any decade in
history. And the current pace of change will only
accelerate.Steve Case
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In 25 years, youll probably be able to get the
sum total of all human knowledge on a personal
device.Greg Blonder, VC was Chief Technical
Adviser for Corporate Strategy _at_ ATT Barrons
11.13.2000
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We are entering an era of no limits, with
nothing to brake the cascade of human
intelligence unleashed by the Information Age.
The Web essentially allows all the brains on
earth to communicate and share insights in real
time, around the globe, all the time.Jeffrey
Young, Cisco Unauthorized
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lt1000A.D. paradigm shift 1000s of years1000
100 years for paradigm shift1800s gt prior 900
years1900s 1st 20 years gt 1800s2000 10 years
for paradigm shift 21st century 1000X tech
change than 20th century (the Singularity, a
merger between humans and computers that is so
rapid and profound it represents a rupture in the
fabric of human history)Ray Kurzweil, talk
april2001
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CEOs appointed after 1985 are 3X more likely to
be fired than CEOs appointed before 1985Warren
Bennis, MIT Sloan Management Review
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The Internet is not going away but flawed
business models are. fool.com
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The corporation as we know it, which is now 120
years old, is not likely to survive the next 25
years. Legally and financially, yes, but not
structurally and economically.Peter Drucker,
Business 2.0 (08.00)
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Most of our predictions are based on very linear
thinking. Thats why they will most likely be
wrong.Vinod Khosla, in GIGATRENDS, Wired
04.01
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Nuts!
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The Fantastic Fifty
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1. Great Leaders on Snorting Steeds Are Important
but Great Managers (Type I) are the Bedrock of
Organizations that Perform Over the Long Haul.
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2. But Then Again, There Are Times When This
Cult of Personality (Type II) Stuff Actually
Works!
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3. Find the Businesspeople! (Type III)
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The Golden Triangle (1) Creator-Inventor-Visionar
y (2) Talent Fanatic (3) Inspired Profit
Mechanic.
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Project Team Golden Triangle(1)
Champion-Maniac. (2) Implementer-Pol. (3)
Schedule Budgets Fanatic.
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4. Leadership Mantra 1 IT ALL DEPENDS!
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5. The Leader Is Rarely/Never the Best Performer.
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6. Leaders LOVE the MESS!
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7. Leaders Groove on AMBIGUITY!
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8. LEADERS DO!
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We are in a brawl with no rules.Paul Allaire
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S.A.V.
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The Kotler Doctrine1965-1980
R.A.F.(Ready.Aim.Fire.)1980-1995
R.F.A.(Ready.Fire!Aim.)1995-????
F.F.F.(Fire!Fire!Fire!)
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ISOE 1 A Bias for Action
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I dont know.Karl Weick
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The leader who says I dont know essentially
says that the group is facing a new ballgame
where the old tools of logic may be its undoing
rather than its salvation. To drop these tools is
not to give up on finding a workable answer. It
is only to give up on one means of answering that
is ill-suited to the unstable, the unknowable,
the unpredictable. To drop the heavy tools of
rationality is to gain access to lightness in the
form of intuitions, feelings, stories,
experience, active listening, shared humanity,
awareness in the moment, capability for
fascination, awe, novel words and empathy. -
Karl Weick
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Weick IUncertainty will be based less on
insufficient facts and more on insufficient
questions.There will be fewer experts and more
novices.There will be more of a premium on
stating in motion than on detaching and
reflecting.There will be more migration of
decisions to those with the expertise to handle
them, and less convergence of decisions on people
entitled by rank to make them.
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Weick IIThere will be fewer attempts to capture
the big picture and more attempts to capture the
big story, with its ongoing, dynamic plot.There
will be more focus on updating and plausibility
and less on forecasting and accuracy.There will
be more improvisation and fewer routines.There
will be more humility and less hubris.Source
The Future of Leadership, Warren Bennis et al.
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9. Leaders DELIVER!
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10. LEADERS FOCUS!
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Priority 1
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To Dont List
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11. Leaders Win Through LOGISTICS!
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12. Leaders Know POWERLESS IS COOL!
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THE IDEA4Fs Find a Fellow Freak Faraway
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Worlds Biggest Waste Selling Up
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Heart of the MatterF2F!/K2K!/1_at_T/R.F.A.Frea
k to Freak/Kook to Kook/One at a Time/
Ready.Fire!Aim.
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Opportunity ALWAYS Knocks VFCJ
StrategyVolunteer For Crappy Jobs
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Is It The Oh-Hell-I-Wish-It-Were-Over
Memorial Day picnicor The First Annual
Seriously Kewl Celebration of Our Incredible
Staff
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Is It Wrestle the damn Safety Manual into line
with the ridiculous new OSHA Regs?Or A
stealth opportunity to address the War for Talent
via a thoroughgoing review of how safety and
environmental issues contribute to making this a
Great Place to Work?
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Reframers RulesRule 1 Never accept an
assignment as given! (Please.)Rule 2 Youre
never so powerful as when you are
powerless!Rule 3 Every small project
contains the entire enterprise DNA!
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BOTTOM LINEThe Enemy!
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Joe J. Jones 1942 2001 HE WOULDA DONE
SOME REALLY COOL STUFF BUT HIS BOSS
WOULDNT LET HIM!
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Characteristics of the Also ransMinimize
riskRespect the chain of commandSupport the
bossMake budgetFortune, article on Most
Admired Global Corporations
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The greatest dangerfor most of usis not that
our aim istoo highand we miss it,but that it
istoo lowand we reach it.Michelangelo
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13. Leaders Understand the Ultimate Power of
RELATIONSHIPS.
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14. Leaders Wire the Joint!
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15. Leadership Is Improv!
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16. Leaders Trust in TRUST!
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17. Leaders Are Natural EMPOWERMENT FREAKS!
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WOMEN RULE!
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AS LEADERS, WOMEN RULE New Studies find that
female managers outshine their male counterparts
in almost every measureTitle, Special Report,
Business Week, 11.20.00
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The New Economy Shout goodbye to command and
control!Shout goodbye to hierarchy!Shout
goodbye to knowing ones place!
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Womens Stuff New Economy MatchImprov
skillsRelationship-centricLess rank
consciousnessSelf determinedTrust sensitive
IntuitiveNatural empowerment freaks less
threatened by strong peopleIntrinsic
motivation gt Extrinsic
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18. Leaders FORGET!/Leaders DESTROY!
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19. Leaders Are Terrified of Fighting the Last
War.
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ForgetgtLearnThe problem is never how to get
new, innovative thoughts into your mind, but how
to get the old ones out.Dee Hock
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The New Ge WayDYB.com
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The Gales of Creative Destruction29M -44M
73M4M 4M - 0M
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RM A lot of companies in the Valley fail.RN
Maybe not enough fail.RM What do you mean
by that?RN Whenever you fail, it means
youre trying new things.Source Fast Company
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Forbes100 from 1917 to 1987 39 members of the
Class of 17 were alive in 87 18 are in 87
F100 the 18 F100 survivors underperformed the
market by 20 just 2 (2), GE Kodak,
outperformed the market from 1917 to 1987.SP
500 from 1957 to 1997 74 members of the Class of
57 were alive in 97 12 (2.4) of 500
outperformed the market from 1957 to
1997.Source Dick Foster Sarah Kaplan,
Creative Destruction Why Companies that Are
Built to Last Underperform the Market
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20. BUT Leaders Have to Deliver, So They Worry
About Throwing the Baby Out with the
Bathwater. Lifes a Bitch.
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21. Leaders HONOR THE ASSASSINS in Their
Organizations!
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22. Leaders HIRE a Critical Mass of
ASSASSINS!
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QCC/Quick Culture ChangeHire Weird Promote
DeepRule of Three (3 Critical Mass)
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Nassers Triad The Internet Is the New Job
1Brian Kelley, 40, head of global sales and
service (GE appliances) first non-car guy in
the jobKaren Francis, 38, eBusiness czar (Olds
brand boss)Marv Adams, 43, CIO (Bank Ones IT
infrastructure consolidator) All three are
direct reports
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23. Leaders HANG WITH FREAKS!
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Message TAKE SOMEONE NEW WEIRD TO LUNCH TODAY
OR TOMORROW. Inundate yourself with weird.
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Button-down Org
H.S.D.E. .

• Acquire for market share
• Suck up to biggest customers
• Pursue strategic vendors
• Bigger is better
• Accept assignments as given
• Hire 4.0s from top schools
• Promote when theyve paid their dues
• Appoint a prestigious board
• Hang out with my pals
• R.A.F.
• Be professional at all times/Honor thine elders

• Acquire for innovation
• Partner with cool customers
• Seek out pioneering vendors
• Break it up to refresh
• Reframe all tasks to innovate
• Hire intriguing, wherever
• Promote tomorrow if the work product is weird and
  WOW
• Appoint an interesting, headstrong board
• Take a freak to lunch today
• F.F.F.
• Stay loose, stay cool/The hell with thine elders

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24. Leaders Make Lotsa Mistakes and MAKE NO
BONES ABOUT IT!
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25. Leaders LAUGH!
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Fail faster. Succeed sooner.David Kelley/IDEO
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Learn not to be careful Photographer Diane
Arbus to her students (Careful The sidelines,
per Harriet Rubin in The Princessa)
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26. Leaders Love to Work with OTHER LEADERS!
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Our strategies must be tied to leading edge
customers on the attack. If we focus on the
defensive customers, we will also become
defensive.John Roth, CEO, Nortel
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27. Leaders Set DESIGN SPECS.
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28. Leaders Know When to CHALLENGE Design Specs!
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DESIGN POWER!
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29. Leaders Dont Create Followers THEY CREATE
LEADERS!
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Just Ask Jack!
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30. When It Comes to TALENT Leaders Dont
Income Average!
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From 1, 2 or youre out JW to Best
Talent in each industry segment to build best
proprietary intangibles EMSource Ed
Michaels, War for Talent (05.17.00)
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Home Depot 7 new growth initiatives (20B to
100B in 5-7 years)Arthur Blank BEST PERSON IN
THE WORLD TO HEAD EACH INITIATIVEE.g. COO of
IKEA to head international expansionEd
Michaels, War for Talent (05.17.00)
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We believe companies can increase their market
cap 50 percent in 3 years. Steve Macadam at
Georgia-Pacific changed 20 of his 40 box plant
managers to put more talented, higher paid
managers in charge. He increased profitability
from 25 million to 80 million in 2 years.Ed
Michaels, War for Talent (05.17.00)
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Message Some people are better than other
people. Some people are a helluva lot better than
other people.
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31. Leaders have MENTORS. Leaders MENTOR.
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Goal of the Year No. 1 Find-Develop-Mentor ONE
Extraordinary Person.CEO, large financial
advisory firm, April 2001
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32. Leaders LOVE RAINBOWS for Pragmatic Reasons.
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Diversity defines the health and wealth of
nations in a new century. Mighty is the mongrel.
The hybrid is hip. The impure, the mélange, the
adulterated, the blemished, the rough, the
black-and-blue, the mix-and-match these people
are inheriting the earth. Mixing is the new norm.
Mixing trumps isolation. It spawns creativity,
nourishes the human spirit, spurs economic
growth and empowers nations.G. Pascal
Zachary, The Global Me New Cosmopolitans and the
Competitive Edge
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Job1 TALENT!
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We have transitioned from an asset-based
strategy to a talent-based strategy.Jeff
Skilling, CEO, Enron
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33. Leaders LOVE the Technology!
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Believe in the Internet MORE THAN EVER.Andy
Grove, Cover quote, Wired (June 2001)
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34. Leaders Out Their PASSION!
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A leader is a dealer in hope.Napoleon
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35. Leaders Know ENERGY BEGETS ENERGY!
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I am a DISPENSER OF ENTHUSIASM!
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EntusiasmatoreWord invented by Silvio
Berlusconi, meaning enthusiast-salesman
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It is impossible to claim that all good teachers
use similar techniques some lecture nonstop and
others speak very little some stay close to
their material and others loose the imagination
some teach with the carrot and others with the
stick. But in every instance, good teachers share
one trait a strong sense of personal identity
infuses their work. Dr. A is really there when
he teaches. Mr. B has such enthusiasm for his
subject. You can tell that this is really Prof.
Cs life. Parker Palmer, The Courage to Teach
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36. Leaders Give RESPECT!
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• It was much later that I realized Dads secret.
  He gained respect by giving it. He talked and
  listened to the fourth-grade kids in Spring
  Valley who shined shoes the same way he talked
  and listened to a bishop or a college president.
  He was seriously interested in who you were and
  what you had to say.
• Sara Lawrence-Lightfoot, Respect

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37. LEADERS SHOW UP!
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38. Leadership Is a Performance. BELIEVE IT.
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You must be the change you want to bring about.
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39. Leaders Have a GREAT STORY!
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A key perhaps the key to leadership is
the effective communication of a story.Howard
Gardner Leading Minds An Anatomy of Leadership
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40. Leaders Create BUZZ!
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41. Leaders Give Everyone a CAUSE!
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Create a cause, not a business.
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42. Leaders MAKE MEANING.
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Make Meaning Guide a Discovery Process KW
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43. Leaders Pursue DRAMATIC DIFFERENCE!
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1st Law Mktg Physics OVERT BENEFIT (Focus 1 or
2 gt 3 or 4/One Great Thing. Source 1
Personal Passion)2ND Law REAL REASON TO
BELIEVE (Stand Deliver!)3RD Law DRAMATIC
DIFFERENCE (Execs Dont Get It intent to
purchase 100 unique 0 to 5)Source
Jump Start Your Brain, Doug Hall
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44. Leaders Focus on the SOFT STUFF!
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Message Leadership is all about love! Passion,
Enthusiasms, Appetite for Life, Engagement,
Commitment, Great Causes Determination to Make
a Damn Difference, Shared Adventures, Bizarre
Failures, Growth, Insatiable Appetite for
Change. Otherwise, why bother? Just read
Dilbert. TPs final words CYNICISM SUCKS.
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Soft Is Hard
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PASSION RULES!
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45. Leaders KNOW They Can Make a Difference!
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A real superstar is mean in a particular way. He
is Michael Jordan or Cal Ripken, greedy for
records and history. Armored and self-contained,
his inner core is a hard knot of physical talent
and fierce will. Nothing penetrates that core,
and anybody or anything that gets too close is
out of his life.Michael Sokolove, The last
Straw
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46. Leaders LISTEN!
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47. Leaders LOVE POLITICS.
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48. Leaders LEARN.
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49. Leaders??? See Below
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50. Leaders Know WHEN TO LEAVE!
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Bottom Line2001
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Have you changed civilization today?Source HP
banner ad
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Lets make a dent in the universe.Steve Jobs
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I. Personal Stuff
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Indefatigableindefatigable courage
love the thrill of the hunt must not have
just a desire to win, but a need to win enjoy
doing things they dont know how to do seek
out discomfort zones in order to gain new
experiences willing to piss people off
LEADERS NEED TO BE THE ROCK OF GIBRALTAR ON
ROLLER BLADES
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You Must Care!Leaders care! The true
definition of leadership is service.
genuinely care Leaders CARE! Leadership
is service. LEADERS SERVE.
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Real!Leaders are living individuals whom
employees can smell, feel, touch their presence
the elevator test Leaders love their work.
That passion is infectious. Its only
business, not personal IT ALWAYS IS PERSONAL.
If you love what you do, it shows. You cannot
fake love and succeed.
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Integrityooze integrity certain things
Ill never do shoulder the unpleasant tasks
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Misc.Know yourself Aware of your impact on
others Have an Honest Coach Take breaks
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II. Tactics
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Sweat the small stuff cultural giveaways the
clean parking lot, etc. Build/Design beats
Design/Build. Ferret out the truth/Find cool
internal sources LEADERS NEVER HEAR THE TRUTH
COMMUNICATE RELENTLESSLY ASK BETTER QUESTIONS

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Hire smart go bonkers have grace make
mistakes love technology start all over
again. Leaders are never afraid to walk away
from business. Leaders select their battles
carefully. A leader must hear the wrong
notes.
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Leaders have a kid alive in them. Leadership
is the PROCESS of ENGAGING PEOPLE in CREATING a
LEGACY of EXCELLENCE. Real leaders dont
always get their way. creative director
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Thank You, 267 FOFC!
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POTUS
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The (Leadership) Perspective from A58.
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KENNEDY. Visionary. Fresh. Lousy pol. Rejuvenated
America. Set the table for LBJ.
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JOHNSON. Great pol. Gutsy pol. (Civil Rights
Act.) (GUTSY pol Visionary?) Sucked into swamp,
uncharacteristically. (Vision-less? Or Who
woulda known?)
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NIXON. Visionary. (Foreign Affairs.) (Pick your
causes Couldnt care less about domestic
stuff.) Fab 2 HAK. Torpedoed by lack of
character. (But ALL POTUSs OBSESSED BY
RE-ELECTION.)
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FORD. Tone Man. (Just what we needed.) No
vision. (Or Tone Vision?) Mediocre pol. Who
cares? (Thank you, Jerry.)
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CARTER. Visionary. (Sorta Negative visions are
well Negative.) Lousy pol.
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REAGAN. (True) Visionary. K.I.S.S. (Benefited
from Carters negativism.) Delegater. Good pol.
(Ron Tip.)
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BUSH I. No vision. Mediocre pol. Calm after RWR.
(Sorta like Ford.) (Wed had enough Vision!)
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CLINTON. Vision. (Thwarted by TCI/The Character
Issue.) (Too much vision health care.) Great
pol. (Billy Newt Show.) (Character hangover
killing Dems in Bush II.) (Legacy CONFUSING.)
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(B-I-G) Lesson Leadership is only simple to
the simple-minded!