Sify - IT Management Services

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International Business Overview V.M.Kumar Sr.
Vice President International Business www.sifyco
rp.com
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CONTENTS

• Why go global now ?
• Business lines
• Opportunity
• IMS Overview
• eLearning Overview
• Expansion Plans

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Why go global now ?

• IT Services outsourcing opportunity huge growth
• Indian IT / ITES outsourcing projected at 32
  Billion for 2008
• Sify did not participate in this opportunity
  until late 2003, due to ownership of Sify by
  Satyam
• Higher profitability from international revenues
• Late entrant, but several early stage lines of
  business still open
• Strong competencies built through domestic
  business
• Network operations
• Datacenter operations
• Access to talent ready pipeline from domestic
  operations
• Leverage technology infrastructure investments
  already made

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Enterprise Services - International
Enterprise Infrastructure Services

• Infrastructure Management
• Infra Projects / Consulting
• Security Consulting
• Managed Security Services
• Hosting Services
• Enterprise Appln Management

• eLearning content services
• Content Mgmt
• Learning Technology Services

Enterprise eLearning Services
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Infrastructure Management Services
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Domain of the CTO
Business Analysis functional Specification
Technical Design Document
Deploy to Production Environment
Performance Load Testing
Application Development
Production Support
Functional Testing
Staging
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Sify Infrastructure Services - Focus
Operations Support
Our Domain
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Worldwide Infrastructure Services Market

• The worldwide market for Infrastructure Support
  Services is 135 billion, growing to about 154
  billion in 2008 (Gartner, July 2004)
• The North America total spend for IT management,
  which includes operations management, application
  management and helpdesk management, was 66
  billion in 2003, growing to 80 billion in 2008.
• The IT process management spend was 49 billion
  in 2003, expected to grow to 75 billion in 2008
  (Gartner, July 2004)
• More businesses are examining their core vs.
  noncore competencies than ever before and have
  continued to embrace outsourcing as a
  catalyst for organizational focus.
• Increased reliance on nondomestic, global
  delivery models will coincide with the growth of
  process management services in all regions during
  the five-year forecast period.
• Quotes from Gartner report, July 2004

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FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE
MANAGEMENT OFFSHORE Offshore infrastructure
outsourcing will increase as organizations focus
on achieving cost savings increasingly, with a
strategy or mandate by CFOs to increase spending
with offshore providers. In a recent Forrester
survey of 42 North American IT decision-makers,
24 indicated that in 2005, they would consider
using offshore resources for infrastructure
management and monitoring. For good reason in
the US alone, infrastructure management is a 90
billion market, growing at 7 per annum
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Global IT infrastructure services delivered from
remote sources (such as onshore,nearshore or
offshore) are a new form of delivery for a mature
service category IT infrastructure services are
undergoing important market changes, and many
layers of IT infrastructure services are shifting
to a global remote delivery model. This market is
still nascent. Predictions By 2012, 50 of the
labor hours for global IT infrastructure service
delivery for commercial clients will shift from
on-site support to remote delivery (0.8
probability). By 2009, large clients will be
expected to deliver remote infrastructure
delivery service as a requirement in the majority
of new outsourcing deals (0.7 probability).
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Enterprise Infrastructure Services Solutions
Infrastructure Life Cycle Services
Plan/ Assess (Consulting)
Design (Consulting)
Implement/ Migrate
Manage

• Infrastructure Consulting (Networks Security
  Storage)
• ITIL ISMS Assessment
• Enterprise Security Compliance
• DR/BCP Solutions

• DataCenter Design
• Infrastructure/Server Consolidation
• DR/BCP Design
• NOC/SOC Design
• HelpDesk Support Center

• DataCenter Implementation
• DR/BCP
• Messaging Infrastructure
• Process BS20001 ITIL
• NOC-Command Center
• Systems Integration (Security Storage Network)

• DataCenter Management
• Network Management
• Desktop Management
• Server Management (AppServers, Database, etc)
• Security Management
• Application Management
• Hosting
• Service HelpDesk

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INFRASTRUCTURE MANAGEMENT SERVICES
DATA CENTER MANAGEMENT Servers, Databases,
Messaging, Storage Systems
Pro-active Monitoring Incident Management
Problem, Change Configuration Management
NETWORK MANAGEMENT Routers, Switches, VoIP
devices, Network Links
Asset Management, Patch Management
ITIL compliant processes, SLA driven engagements
Availability Management
SECURITY MANAGEMENT Firewalls, Intrusion
Protection Systems, VPNs, PKI, AAA Tools
Process Consulting, Audits Reviews
Implementation / Migration Support
END USER SERVICES Service Desk, Desktop Support,
Application Packaging Distn.
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THE SIFY EDGE
ENGAGEMENT GOVERNANCE
EXPERIENCE
SPECIALIST IN REMOTE
INFRASTRUCTURE MANAGEMENT SERVICES
SERVICE INFRASTRUCTURE
EXPERTISE
PROCESSES
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COMPETENCIES ACROSS LEADING VENDORS
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ALWAYS ON SERVICE INFRASTRUCTURE
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ITIL Based Processes
Incident Management
Problem Management
Trouble Ticket Engine
Knowledge base
Change Management
Service Desk
C M D B
Change Workflow
Escalation Engine
NMS
Threshold Monitoring
Configuration Baselines
Capacity Management
C M D B
IT Service Continuity Management
Service Level Agreements
Reports Engine
SLA Management
Availability Management
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ROBUST OFFSHORE DELIVERY MODEL
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WORLD CLASS GLOBAL DELIVERY TEAM
YEARS OF WORK EXPERIENCE

• Network certifications CCNA/ CCNP/
  CCIE
• System Certifications
• RHCE, SCSA,SCNA,MCSE,MCSD
• Database certifications OCP, OCA,
  MCDBA
• Security certifications
• CISSP, CISA, BS7799 auditors
• Process certifications
• ITIL, Six Sigma
• Architecting skills
• J2EE, MS.NET

Team Strength 1,000 and growing
NEAR 20 of RESOURCES ARE ITIL CERTIFIED
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Service Portal iONi Information On
Infrastructure
Information on Infrastructure - Built around ITIL
framework
View your Complete Infrastructure
Single Window to measure Infrastructure
performance
Functionalities of FCAPS
Policy based Authentication
Enable customers to measure the service
Extensive Reporting
Role based Dashboard views
Powerful Self Service Functions
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IONI - Customizable Dashboard
Outage Resolution meter Displays down
alerts Displays faults resolved
Availability Statistics Reports availability
based on Device type, Location Groups
Trouble ticket statistics Trend / SLA / Status
based reporting of tickets
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IONI Incident Change Management
SLA based reports
Enhanced web reports
Trend Analysis
Customizable reports
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Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
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Sify Is Best Suited For Discrete Offshore
Remote Management Forrester Wave
TM Global Delivery Infrastructure Management
December 2005
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Getting there
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Testimonials
They were the only off-shore vendor who had
their own tool and did not have to use any one
elses solution to manage our network. That made
their total pricing dramatically different from
other offshore vendors. Joe Simon, Group CIO,
Viacom
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Target Market Customers

• Primary target market USA, UK, M.East
• Any medium to large corporation, across all
  verticals (gt200 MM revenues, 1000 employees)
• Size of infrastructure
• 200 servers in datacenter type or distributed
  environment or
• 200 network devices on WAN or
• 20 on-site staff for infrastructure management
• Minimum engagement size 300K in Year 1

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Sify eLearning
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eLearning Services
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Current Global Market Size
As per Ambient Reports
As per Frost and Sullivan Reports
As per Frost and Sullivan Reports

• Competition
• TIS
• NIIT
• LionBridge
• Hurix, BrainVisa, Mentorix, eMantras

Sify eLearning is 3rd in this space
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Sify eLearning - Capabilities

• End-to-end provider of Learning services
• Over 5 years of strong industry experience
• 200 Skilled Personnel (Instructional designer,
  language editors, SME, Technical writer, Graphic,
  Designer, Cross functional experience)
• Domain specific SMEs on Technologies, Software,
  Soft-skills and Training
• Adherence to SCORM, AICC, LMS RTE and 508
  Standards
• ISO 90012000 Certified by DNV and Processes
  complying with SEI CMMI Level 3
• SABA Solution Partner
• Innovation in delivery
• Delivered content rich learning courses on PDA
  for Cisco
• Physical modeling as a value added services for GE

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Two Brandon-Hall Golds in 2006 !
- Mobile Learning Solution for Cisco - Custom
Content for GE Energy Services
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Demos

• http//202.144.75.90/ciscoreview/Brandon-Hall/qlm
  -pda-video.html

http//202.144.75.100/gereview/GE_PATAT_GenBrush/s
tart.htm
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Sify International Business Expansion Plans

• Current
• Offices in CA, NJ, Dubai
• 4 Sales 1 A/c Mgmt in USA
• 1 Sales in Dubai
• In 2007-08
• Additional office in London (by Mar 07)
• Unify sales team (across services)
• Strengthen sales team to 27 resources across USA,
  UAE, UK / Europe

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Thank You !
www.sifyims.com
www.sifyelearning.com