Training the Blended Workforce

1
Training the Blended Workforce

• Whats the same and whats different

2
All generations care about the same things they
just express them differently!

• Different
• Communication style (language, format and
  delivery channel).
• Work style (supervisory needs, expectations,
  teamwork experience and schedule).

3
People in every generation want to

• Develop professionally and excel.
• Be respected.
• Earn management confidence that they have the
  ability and can be trusted to get the job done.
• Learn and use their knowledge and skills to do
  meaningful work.
• Receive feedback on how they are doing on the
  job.

4
All generations care about the same things they
just express them differently!

• Generational wants and deliverables look
  different to the opposite generational groups

5
Generations want blended training design

• Interactivity Make it interactive, fast paced
  and interesting
• Visual Make it visual use posters, handouts,
  graphics and video clips
• Engaging Make training practical, collaborative
  and team oriented

6
Generations want personal learning environments

• Personalized Make training personal and
  accessible by connecting workgroups on site and
  remotely use technology to deliver and
  distribute training content and materials
• Fun Make it fun with candy, toys, prizes,
  games, awards and lots of practical, real
  examples.

7
There are two major sources of conflict

• Work Ethic and Work Style Focus on results, not
  the process of getting results, while maintaining
  quality and performance standards consider using
  technology, scheduling flexibility.
• Work Life Balance Consider generational needs,
  life stage and family status. Focus on options
  and benefits to enable work and life balance
  flexibility for the generations.
• Source Gravett and Throckmorton (2007)

8
Address conflict with your design

• Blended training design must address workplace
  conflict to connect the generations and lead them
  to a mutual understanding.
• Conflict will not go away if you ignore it!
• Address the conflict, make it work for you to
  lead the way to training and organizational
  effectiveness.

9
Consider these variables when you design
Generational mix of participants
Focus on application
Content depth richness
Multimedia in multiple ways
Content pace
For physical activity virtual space
And delivery preference
More electronics
Print and digital
Multiple feedback channels
Various groupings choices on how to accomplish
tasks
10
Instructional Plan Elements

• Learning objectives
• Sequencing content
• Instructional techniques (Activities,
  Interactivity, Delivery Methods, Print, Digital
  and Virtual Support)
• Floor Space/Room Set up, AV equipment, Table
  setup, other equipment, Digital, Visual, Auditory
  Files.
• Evaluation procedures Formative (Quick Checks),
  Summative Plus/Delta, Survey )

11
Developing Objectives

• Derived from needs assessment if necessary.
• Describes a specific outcome for a specific
  activity.
• Set in the context of the training goal.
• Careful selection (influences tone and
  direction).
• Must show a clear picture of proposed learning
  outcomes for each instructional activity.

12
Techniques Selection Issues

• Consider these eight major factors when choosing
  techniques.
• Learning objectives.
• Trainers or Facilitator experience and style
• Content.
• Participants (Generation and Learning Style).
• Characteristics of the techniques (Best Fit).
• Time (Maximum Time and Content Pace).
• Space, equipment, and materials.