Training: It

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Training Its More than Telling

• Six Practices for Successful Trainers

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Learning Objectives

• Participants will
• Question what they already believe about training
  and reflect on this knowledge
• Complete a course design (lesson plan) on their
  area of expertise
• Incorporate various training techniques to
  maximize participant learning
• Utilize the six practices for successful
  trainers
• Customization
• Documentation
• Timing
• Creativity
• Articulation
• Diplomacy

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Importance of Learning Objectives

• View the Wendy Warman Quick Talk Video
• (2 minutes login to Skillport required search
  for Learning Objectives QuickTalk video)

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Customization

• We need to customize program content to fit the
  specific needs of our audience
• We need to understand the nature of our trainees
  jobs and the problems and frustrations they face
  so our training content addresses these special
  needs
• A needs analysis helps us with this

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Customization

• Ask good questions of
• Managers
• Trainees
• Other related parties

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Customization

• You will want to know
• What is the demographic makeup of the audience?
• Is the program voluntary or mandatory?
• What do they already know about the topic?
• What more do they need to know?
• What problems and frustrations can this training
  alleviate for them?
• How can I build credibility and rapport with
  them?
• What danger zones and obstacles should I prepare
  for?

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Activity

• Please take a few minutes to take the Training
  Techniques Matching Challenge

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Answers
9. D 10. N 11. O 12. I 13. J 14. K 15. C 16.
M 17. E

• F
• B
• Q
• G
• L
• A
• P
• H

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Caution

• Asking only one source what the needs are
• Using an off-the-shelf program as is
• Not allowing enough time for customization

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Documentation Litmus Test

• Every word, activity, and moment of your program
  should be relevant to the trainees job. They
  should be able to see how it will truly be able
  to help them do their jobs better

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Caution

• Relying on only one source
• Relying on too many sources
• Trying to cover too much material into the
  training program

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Documentation Motto

• LESS IS MORE

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Documentation Guidelines

• Concepts should be broken down into concrete
  how-to instructions
• It should be easy to transfer learning to the job
• It should be easy to convert into job-aids
• It should be graphically appealing

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Timing

• Add times to your agenda items
• Your agenda is your roadmap to success it will
  help you present ideas coherently and stay on
  schedule
• They also provide a mental pathway that leads
  trainees through your programs design

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Timing
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Course Design Document

• Insert screenshot of design document

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Creativity How do trainees learn
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Creativity

• Build in many opportunities for trainees to
  express themselves, work together, be ACTIVE, and
  be responsible for their own learning

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(No Transcript)
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Attention Span

• Average adult attention span ranges from 8
  seconds to 20 minutes
• Change activities, methods, media, etc., at 20
  minute intervals
• Present no more than 7 items of information
  before the learners are asked to DO something
• Have frequent summaries and breaks
• Always seek opportunities for learners to respond
  and BE ACTIVE

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The 7 Learning Styles
Visual (spatial) Prefer using pictures, images, and spatial understanding
Aural (auditory-musical) Prefer using sound or music
Verbal (linguistic) Prefer using words, both in speech and writing
Physical (kinesthetic) Prefer using your body, hands and sense of touch
Logical (mathematical) Prefer using logic, reasoning and systems
Social (interpersonal) Prefer to learn in groups or with other people
Solitary (intrapersonal) Prefer to work alone or self-study
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Creativity

• The more learning styles you can satisfy, the
  better
• Tell them
• Show them
• Let them try/apply it
• Let them discover it on their own

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How Long Does it Take to Develop Training?

• It depends. If I am to speak ten minutes, I need
  a week for preparation. If fifteen minutes, three
  days. If half an hour, two days. If an hour, I am
  ready now.
• -Woodrow Wilson

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More Words of Wisdom

• I write, re-write and re-write and re-write
  until by the fourth or fifth draft I finally
  achieve spontaneity.
• -John Ken Galbraith

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Caution

• Too much technology
• Losing human connection
• Trying to be cute
• Making things complicated
• Not having a back-up plan if all your technology
  fails

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Articulation

• If you arent careful your voice could put people
  to sleep
• Dont be a talking head

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Articulation

• Language should be
• Clear and concrete
• Abstract concepts should be clarified with
  concrete examples and stories that come from the
  trainees world of work
• Short sentences, simple vocabulary
• Repetition of key points
• Alliteration, Acronyms, Catchy Phrases
  Quotations

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Language Samples
Alliteration Super Supervisors
Acronyms T Together E Each A Achieves M More
Catchy Phrases Is the juice worth the squeeze?
Quotation Dreams are goals with deadlines.
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Language Samples Activity

• Come up with a sample for one of the following
• Alliteration for your function area training
  topic
• Acronym for a teambuilding activity
• Catchy phrase for your training
• Quote applicable to your training

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Voice

• Dont fall in love with the sound of your own
  voice
• Present each session with the illusion of it
  being the first time
• Talk to the entire audience

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Speaking Tips

• Remember the audience wants you to succeed
• Be Yourself
• Acting
• Performing
• We agree. All business is show business. All
  leadership is show business. That doesnt mean
  tap dancing it means shaping values Tom
  Peters, A Passion for Excellence

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Listener Impressions
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Caution

• Avoid reading notes or slides verbatim
• Be aware of your pet words or phrases, i.e., um,
  uh, actually

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6 Practices for Successful Trainers

1. Customization
2. Documentation
3. Timing
4. Creativity
5. Articulation
6. Diplomacy

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Diplomacy

• Be aware of your audience
• Acknowledge everyones contributions, right or
  wrong

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Diplomacy

• 20/60/20 Rule
• 20 will love your work
• 60 will like your work
• 20 will dislike your work

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Diplomacy

• The unusual nature of Training

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Evaluating Training
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(No Transcript)
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Dealing with Criticism

• Ask yourself
• Did I hear the same criticism from others?
• Is the critic a reliable source?
• Can the criticism help me improve my program?
• How important is it for me to respond to this?

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3 Tools for Handling Criticism Non-Defensively

1. Correct the generalization or faulty accusation.
2. Accept your misstep and communicate how you plan
   to move forward.
3. Seek to increase understanding and communication
   by asking specifically what your critic believes
   went wrong and what a good correction would be.

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Higher Standard

• Like HR professionals, Training Professionals are
  held to a higher standard in organizations
• We are expected to behave at the highest levels
  of professionalism and avoid petty interpersonal
  conflicts.
• Hence, the constant need for DIPLOMACY.

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Review 6 Practices for Successful Trainers

1. Customization Tailor each program to the special
   needs of the trainees
2. Documentation Less is more
3. Timing 1/3 of time should be spend on
   presentation 2/3 of time on practice and
   feedback
4. Creativity Use variety in your training
5. Articulation Dont fall in love with the sound
   of your own voice
6. Diplomacy Trainers are held to higher standards
   and dont expect everyone to love you

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Questions