Seminars on Academic Computing University Executive Seminar The Staff Cast in Stone

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Seminars on Academic ComputingUniversity
Executive SeminarThe Staff Cast in Stone

• By
• Table Five Consultants, LLP

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The Challenge

• College needs to reorganize Information
  Technology and Library Services
• Independent past organizations, that at one time
  reported to different places, now report to a new
  leader

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The Challenge

• Stable workforce with excessive job security, few
  incentives, and little energy for change
• No sense of customer service
• Loyal to the institution
• No one loses their job
• Institution operates on an old strategic plan and
  have agreed to continue to follow it for 5 more
  years (will begin new planning process soon)

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SWOTStrengths

• Lots of people some with talent a few stars
• Beautiful Environment
• Good funding
• Great faculty
• Great students
• Good relationship with Human Resources
• New Library/IT facility coming online in 2 years
• Staff assistance with organizational effectiveness

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SWOTWeaknesses

• Far from civilization
• Hard to recruit
• Staff Issues
• have never had other work experiences
• skills not current
• lack communication skills
• do not know how to be inclusive
• middle of career, therefore no one retiring soon,
  no one wants to leave
• No one gets laid off

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SWOTOpportunities

• New leadership
• Expectation of new organization (can make
  sweeping changes)
• IT Strategic Plan complete in October
• Soon to be new institutional strategic plan
• Key stars

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SWOTThreats

• Technology changes constantly (how to keep up
  with skill level)
• Fear of layoffs
• Leadership will support the sense of community
  (No Layoffs)
• Staff are entrenched and have driven off multiple
  past IT leaders
• What is the down side of doing nothing?

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Solutions

• Strategy
• Carrying out the IT strategic plan (staff helped
  define)
• Customer Service that is proactive
• Develop of reputation that IT is the expert
• Contribute to the unique sense of community and
  lifelong learning
• Provide excellent resources and tools to support
  TL
• Redefine roles to meet this new direction
• Accelerate timeline

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Solutions

• Tactics
• Career ladders
• Bonuses/incentives
• Identify and implement staff development to get
  the skills
• Job descriptions
• Identifying skills within existing staff who may
  have or have desire to get these skills to fit
  the roles
• Team building activities
• Break down barriers
• Build trust between

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Measurement

• Sense of comfort using technology
• Know where to go
• They get the support
• Staff feel safe in a technical world
• IT Strategic Plan is achieved
• Measured by constituents approval of services