Responding to Dissatisfaction

1
Responding to Dissatisfaction

• Would Michael Jordan
• Let an opponent make an easy basket?
• Turn the ball over on purpose?
• Why not?

2
Responding to Dissatisfaction

• What may happen to your definition of roles and
  obligations?
• Narrowing toward explicit contractual obligations
• Economic exchange this for that
• Exclusive focus on in-role performance

3
Organizational Citizenship Behavior

• Behaviors that
• Go above and beyond the call of duty
• Are not part of an employees job description
  often are not explicitly rewarded
• Are motivated by a desire to help the
  organization out of a sense of obligation
• Contextual performance Extra-role
• Supports the broader organizational, social, and
  psychological environment
• Bridges the gap between required job tasks and
  the needs of the organization

4
OCB (cont.)

• Importance of OCB
• Significant organizational change
• Difficult to specify all of the required
  behaviors
• Coordination and cooperation among employees is
  critical
• Prevent work from falling through the cracks

5
Dimensions of OCB

• Altruism
• Helping others
• who have been absent
• with work problems
• with heavy work loads
• Civic virtue
• Attending and participating in voluntary meetings
• Keeping up with developments

6
Dimensions of OCB

• Courtesy
• Help someone prevent a problem
• heads up
• Sportsmanship
• Tolerating inconveniences without whining
• Conscientiousness
• General conservation, not being wasteful

7

• Who benefits from OCB?
• An organization which depends solely on its
  blueprints of prescribed behavior is a very
  fragile system
• What factors predict OCB?