Chief Officer Training Curriculum

1
Chief Officer Training Curriculum

• Human Resource Development
• Module 1 Internal Organizational Environment

2
Objectives

• List the chief officers roles and
  responsibilities within a fire service
  organization
• Identify the benefits of doing a personnel skills
  inventory within a fire service organization
• Compare traditional hierarchical management with
  alternative methods, such as crew resource
  management

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Organizational Structure

• With the promotion to chief officer
• Chief officers typically work alone
• Responsibilities and duties increase
• First step into a management position
• Functions as a liaison within the department and
  with the service community

4
Roles and Responsibilities

• Personnel management
• Fire investigation
• Management
• Finance
• Public relations
• Risk reduction

5
Personnel Management

• Employee evaluations
• Motivate and discipline employees
• Establish personnel procedures
• Hiring
• Assignments
• Promotions
• Professional development

6
Fire Investigation

• Conduct fire investigations to determine origin
  and preliminary cause.

7
Management

• Supervise multi-unit emergency operations
• Conduct pre-incident planning
• Deploy assigned resources
• Manage multi-agency planning, deployment, and
  operations

8
Finance

• Prepare a budget, budget requests, and budget
  management system
• Solicit bids
• Plan for resource allocation
• Work with information systems

9
Public Relations

• Develop service improvement programs
• Deliver safety and prevention educational
  programs to communities and government agencies

10
Risk Reduction

• Review safety related reports
• Conduct safety inspections
• Identify unsafe work areas or behaviors and take
  appropriate action

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Risk Reduction(continued)

• Evaluate inspection programs
• Develop, manage, and evaluate departmental safety
  programs
• Identify, develop, and coordinate neighborhood
  risk reduction activities

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Activity 1.1- Comparison Worksheet

• Time
• Total time - 25 minutes
• Large group discussion - 10 minutes
• Purpose This activity is designed to help you
  identify and differentiate the roles and
  responsibilities of a chief officer.

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Activity 1.2 Development of an
Organizational Chart

• Time
• Total time - 35 minutes
• Large group discussion - 15 minutes
• Purpose Identify your place and
  responsibilities within your organization.

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Effective Human Resource (HR) Management

• Responsibility of the chief officer
• Access to numerous sources and agencies
• Coordination improves effectiveness and efficiency

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Greatest Resource

• The people assigned to the fire department.

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Maximizing HR

• Know potential
• Find opportunities for individual contribution
• Conduct personnel skills inventory
• Consider effective and creative use of human
  resources

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Maximization Principle

• Employees should feel comfortable speaking up
  when they possess critical information that is
  vital to the mission or to the safety of the crew.

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Crew Resource Management (CRM) Definition

• Using all available resources, employees,
  knowledge and equipment to more effectively
  accomplish a mission.

19
Traditional Hierarchical Structures

• Decisions made from top down
• Scene management depends upon adherence to
  chain-of-command and limited span-of-control

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Hierarchical Decision-Making Concerns

• One method not appropriate for all circumstances
• No input from members at lower levels of
  organization

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Activity 1.3 - Decision Comparison Worksheet

• Time
• Total time - 25 minutes
• Large-group discussion - 10 minutes
• Purpose Distinguish between hierarchical and
  crew resource management by selecting the best
  management method for example decisions.

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Barriers to CRM

• Member participation discouraged due to seniority
  or rank
• Possible intimidation by a threatening leader
• Unwillingness to question decisions of someone
  liked and respected

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Benefits of CRM

• Trusting employees builds employee
• Equity
• Self esteem
• Respect
• Organizational pride
• Job satisfaction

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Summary

• Roles and Responsibilities
• Human Resources Management Importance
• Crew Resource Management Principle