Video Conference at World Bank (Thailand)

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Results-Based Management (RBM) in The Thai Public
Sector
Video Conference at World Bank (Thailand)
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Evolution of RBM System
Results Based Management (RBM) is
A performance measurement and management
approach, which focuses on achieving desired
goals and objectives.
PLAN Clear objectives/targets (desired
results) DO Implement a plan to get desired
results CHECK Whether can get desired results or
not ACT Improve to get desired results
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Performance Score gt 3.00 will be eligible to
receive incentive (Performance-related Pay)
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Embedding the System
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Embedding the System

• All government agencies are under performance
  monitoring and evaluation

State Enterprise
Ministry of Finance is responsible for an
organizations performance monitoring and
evaluation. Board is responsible for an
organizations performance monitoring and
evaluation. Office of the Higher Education
Commission and Office for National Education
Standards and Quality Assessment are responsible
for an organizations performance monitoring and
evaluation.
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Reward for Performance
Non-Cash

• Quality Service Award presented to government
  agencies with outstanding service consistent with
  established standards (since 2003)
• Best Practice Quality Service Award (since 2006)

• Award for Government Counter Service/ Service
  Link

• Public Sector Management Quality Award (PMQA)

The United Nations Public Service Awards (since
2008)
Thailand continually improves its rank in the
ease of Doing Business.
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Q A
For more information The Office of the Public
Sector Development Commission (OPDC) 59/1
Phitsanulok Road Dusit District Bangkok
10700 THAILAND Please visit www.opdc.go.th
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Back Up
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Performance Evaluation Framework for Fiscal Year
2014 (Government Agencies)
Key Performance Indicators (KPIs) weight ()
External Perspective 70
Effectiveness  (60)   1. Completion of Government policy / Goals and missions of an organization at ministerial level 30-50
Effectiveness  (60)   Cross Agency Indicators/Joint KPIs Each Joint KPIs will be weighed no more than 10 or/and total weight no more than 30 In case of having Joint KPIs less than 2 issues, each issue will be weighed no more than 10. Weight left over will be added to KPI1. 10-30
Service Quality (10) Service Quality Customer Satisfaction / Customer Trust Service Improvement 10
Internal Perspective 30
Efficiency (10) 4. Budget Expenditure 5
Efficiency (10) 5. Energy Saving 5
Organizational Development (20) 6. Organizational Development (human capital, information capital, organization capital) 15
Organizational Development (20) 7. Work Transparency 5
Total Total 100
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Embedding the System
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Strategy Formulation Strategy
Implementation
4 Year Government Administrative Plan
1 Year Action Plan
4 Year Agency Plan
Action Plan
S W O T
Risk Assessment Management
Structure
Process/IT
Alignment
Rule Regulation
People/ Change