????????????(Information Systems)

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????????????(Information Systems)
2
???????????????????

• ?????????????????? (Transaction Processing
  Systems TPS)
• ?????????????????? (Management Reporting Systems
  MRS)
• ???????????????????? (Office Information Systems
  OIS)
• ??????????????????????? (Decision Support Systems
  DSS)
• ????????????????????? (Executive Information
  Systems EIS)
• ???????????????? (Expert Systems ES)

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?????????????????? (Transaction Processing
Systems TPS)

• ???? ?????????????????? (Data Processing Systems
  DP)
• ???? ????????????????????????????????
  (Electronic Data Processing EDP)
• ??????????????????????????????????????????????????
  ???
• ????????????????????????????????
• ??????????????????????????????????????????????????
  ?
• ??????????????????????????????? (Bottom Manager)

4

• ??????????????????????????????????????????????
  ???????????????????????????????????????
  ??????????????????????????????????????????????????
  ????????????????????????????????

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?????????????? TPS

• ??????????(Bookeeping) ??????????????????????????
  ??????????????????????????????????????????????????
  ???????????????
• ???????????? (Document Issurance)
  ?????????????????????????????????? ?
  ????????????????????????????????????????????????
  ???? ?????????????? ?????????????? ???????
• ????????????????? (Control Reporting)
  ?????????????????????????????????? ?
  ?????????????????????????????????
  ?????????????????????????????????

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??????????????? TPS
Data Entry
TPS
Inquiring Processing
Transaction Processing
Document Generation
Database Updating
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???????????? TPS

• ?????????????????
• ????????????????????
• ????????????????
• ?????????????????
• ?????????????

• ????????????????
• ?????????????????
• ??????????????????
• ?????????????
• ????????????????????????

8
?????????????????? (Management Reporting
Systems MRS)

• ????????????????????????
• ??????????????????????????????????????????????????
  
• ???????????????????????????? TPS
• ?????????? ? ??????????????????? ????
  ???????????????
• ??????????????????????????????? (Bottom Manager)
  ???????????? (Middle Manager)

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• ??????????????????????????????????????????????
  ????? ???????? ?????????????????????
  ??????????????????????????????????????????????????
  ????????

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???????????????? MRS

• ??????????????????????????????????????????????
• ????????????????????????????????????
• ??????????????????????????????????
• ?????????????????????????????????????

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???????????????

• ???????????????????? (Schedule Report)
• ??????????????????????? (Exception Report)
• ?????????????????????????? (Demand Report)
• ??????????????????????????? (Predictive Report)

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?????????????????????????? MRS

• ?????????? (Relevance)
• ??????????? (Accuracy)
• ??????? (Timeliness)
• ???????????????? (Verifiability)

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????????????????????Office Information Systems
OIS

• ???????????????? ????????????????????????????????
  ???? ???? ?????????????????? ????????? ??????
  ??????
• ????????????????? ???? ??????????????? (Word
  Processing ???????????????????? (E-mail)
• ?????????????????????????? ???? CAD/CAM
• ????????????????????????????? TPS ??? MRS
• ??????????????????????????????? (Bottom Manager)
  ???????????? (Middle Manager)

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• ??????????????????????????????????????????????
  ?????????????????????????????????????
  ??????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ?

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????????????????????

• ??????????? (Decision Making)
• ??????????????? (Document Handling)
• ???????????? (Storage)
• ?????????????????? (Data Manipulation)
• ???????????????? (Communication)

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???? OIS ????????????? 4 ????????????

• ???????????????? (Document Management System)
• Word Processing
• Reprographics
• Desktop Publishing
• Image Processing System
• Archival Storage

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• ??????????????????????????? (Message handling
  System)
• E-mail
• Voice mail
• Facsimile

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• ???????????????? (Teleconferencing)
• Audio Teleconferencing
• Video Teleconferencing
• Computer Conferencing
• In-house television
• Telecommuting

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• ?????????????????????????????????? (Office
• Support System)
• Groupware
• Desktop organizers
• Computer Aided design CAD
• Presentation Graphics
• In-house Electronic bulletin board

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??????????????????????? (Decision Support
Systems DSS)

• ???????????????? MIS
• ??????????????????????????????????????????????????
  ???? (Made by order)
• ??????????????????????????????????? ? ???
• ?????????????? (Model) ??????????????????????
• ????????????????????????????? (Top Manager)
  ???????????? (Middle Manager)

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• ???????????????????????????????????????
  ???????????????????? ??????????? (Model)
  ??????????????????????????????????????????????????
  ?????????????????

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??????????????

• ????????????????? (Structured Problem)
• ????????????? (Semi Structured Problem)
• ?????????????? (Unstructured Problem)

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????????????????????

• ????????????????? (Structured Decision)
• ????????????? (Semi Structured Decision)
• ?????????????? (Unstructured Decision)

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???????????????????

1. ??????????????????????? (Strategic Decision
   Making)
2. ???????????????????????? (Tactical Decision
   Making)
3. ?????????????????????????? (Operational Decision
   Making)

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?????????????? DSS

• Intelligent Phase ???????????????????????????????
  
• Design Phase ???????????????????????????????
  ??? ????? Model
• Choice Phase ???????????????????????????
• Implementation Phase ????????????????????????????
  ??? (solution) ???????????? ?

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????????????????? DSS

• Data Management
• Model Management
• Communication
• Knowledge Management (Optional)

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???????????????? DSS

• ??????????????????????????????
• ????????????????????????????????????
  ????????????????
• ??????????????????????????????????????????????????
  ????????????????????????????????
• ??????????????????????????????????????????????????
  ??
• ??????????????????????????????????????????????????

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??????????????????????????????? (Group Decision
Support System GDSS)

• ??????????????????????????????????????????????
  ?????????????????? ??????????????????????????????
  ??????????????????????????????????????????????????
  ??

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???????????????????????????????
?????????
???????
???????
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?????????????????????????? (Mind mapping)??????
????????????(Information Systems)
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?????????????????? (Mind mapping)
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