Workforce Mobility in a global Economy- emerging and Challenging Markets

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Workforce Mobility in a global Economy- emerging
and Challenging Markets
Presenters Andrew Pierce, SVP, Global Supplier
Development Graebel Relocation Services
Worldwide Bob Rosing, President and
CEO Dwellworks, LLC
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Agenda

• Emerging Markets
• Due Diligence
• Case Studies Africa, China, Latin America
• Challenging Markets
• Collaboration is key
• Case Studies Canada, Europe
• Bringing it all Together

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Emerging Markets
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The Emerging Market

• New markets pose unique challenges
• Mobility professionals need to play a key role
• Strategic advisors
• Timing is key consult prior to entry

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Due Diligence understanding business objectives

• Type of entity
• Business and scope of assistance needs from
  mobility team
• Any prior experience/lessons learned

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Due Diligence Staffing requirements and talent
acquisition strategies

• Local and non-local hires
• Types of assignments or transfers
• Review and revise current policies
• Determine compensation approach for expats home
  or host
• Allowances what is needed to get the right
  talent
• Payroll

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Due Diligence Local laws and regulations

• Immigration
• Taxation
• Totalization agreements
• Review of current benefits programs

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Due Diligence General Country Information

• Lifestyle
• Housing
• Schools
• Healthcare
• Recreation
• Security
• HHG Shipping
• Special requirements

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Due Diligence In Country Visit

• Objective to gain real, first hand knowledge
• Meet local providers DSPs, schools, housing
  options

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Case Study Africa

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• Background
• Construction services
• Simultaneous expansion in several countries
• Long term commitment to the continent
• Preference to hire native Africans who have been
  educated/ trained abroad
• Decision to refine FLH package to suit
• Lessons Learned
• Required adjustments to program elements
  housing, salary, education
• Need for program flexibility based on response to
  offering

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Case Study china

• Background
• Financial Services
• Well established looking to expand into Tier
  2 city
• Variable and inconsistent work permit and local
  registration processes
• Decision to conduct thorough immigration and tax
  verification in advance 
• Lessons Learned
• Comprehensive legal and tax guidance was
  invaluable
• Two week in-country reconnaissance was key to
  success first-hand exposure to options for
  housing, schools and medical facilities

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Case Study LATAM
Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183) Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183) Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183) Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183) Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183) Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183)
Economy Ease of Doing Business Rank Starting a Business Getting Electricity Paying Taxes Enforcing Contracts
Canada 19 2 30 2 23
Peru 42 8 19 6 15
Colombia 43 14 22 12 25
Mexico 53 5 28 17 5
Panama 55 3 3 30 21
Dominica 77 6 16 7 28
Guatemala 79 23 9 8 11
Uruguay 88 4 6 23 15
Costa Rica 102 18 13 20 22
Belize 106 28 15 3 29
Grenada 107 11 18 9 26
Paraguay 109 19 14 18 14
Guyana 115 17 31 14 6
Brazil 116 20 2 26 19
Dominican Republic 117 22 25 13 7
El Salvador 118 24 30 28 4
Nicaragua 124 20 23 27 1
Argentina 126 27 20 25 2
Honduras 127 26 24 21 31
Ecuador 135 29 29 10 12
Suriname 161 31 11 4 32
Bolivia 162 30 26 31 23
Haiti 177 32 17 19 10
Venezuela, RB 181 25 32 32 9

• Background
• Market variability in expat/FDI growth
• Develop strategy that supports appropriate speed
  to market
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• Approach and Lessons Learned
• Organic or acquisition?
• Leverage local expertise
• Connect local strengths with greater governance/
  compliance
• Hub and spoke design
• Integrate local approach into global practice
• Build on what you have in common, bridge to close
  any gaps

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Challenging Markets
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The Challenging Market

• Challenges can come in many circumstances
• New Locations open playing field
• Emerging Locations possible governance,
  compliance and infrastructure challenges
• Established Locations are existing processes
  relevant to changing client needs?

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How To Respond

• Understand the market and define the risk
• Know what you are good at and identify gaps
• Leverage your technology and core competencies
• Use formal project planning
• Provide appropriate and adequate personnel
• Expect and embrace local learning

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Cooperation Between Corporate clients and Supply
Chain

• Shared Purpose
• Design it as a customer experiences it
• Take the rocks out of the road
• Clearly Define Roles and Responsibilities
• Practice borderless communication
• Trust
• Accountability
• Transparency
• Acknowledge Risks and Concerns
• Move Forward!

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Case Study Remote Canada

• Challenges
• Large country with a high urban concentration
• Booming service needs in remote locations
• Sporadic DS service and limited network resources
• Historically a focus on finding the local
  resource
• Not unique to Canada New markets regularly
  develop in established countries

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Case Study Remote Canada

• Solution
• Set expectations define a different type of
  experience
• Focus on quality of information and preparation
• Use professional and experienced in-office
  consultants
• Deliver a more reliable, available, and
  accessible service experienceand deeper
  information
• Unaccompanied does not mean unsupported

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Case Study Europe

• The Challenge
• Out of the box approach vs. traditionaldelivery
  structure
• Lack of agility in service caused loss in service
  value
• Breakdown in trust chain loss of
  communication

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Case Study Europe

• The Solution
• Designed from customers perspective
• Collaborative design approach
• Engaged leadership
• On-going communication
• Project management approach to all activities
• Properly resourced team and skill sets

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Case Study Europe

• Lessons Learned
• Look beyond the scope and process
• Focus on business needs and customer experience
• Use what you know and be willing to learn
• Flexibility adds value
• Challenge yourself - the more you give the more
  you learn!

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Bringing it all Together
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Bringing it All Together

• Challenging markets are the new normal
• Positive tension between the known and unknown is
  productive
• Have a process and keep an open mind
• Evaluation is as important as implementation

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• Questions?