Bridging the Digital Gap: The Pe

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Bridging the Digital GapThe Peñalolén Experience
Taiwan R.O.C., October 2009 ADOC Week
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Country Characteristics
POPULATION 16.7 Million by 2020 18.5
Million Urban Population 14.4 Million Rural
Population 2.1 Million Growth Rate  0,99
annually 1,94 children per family
average MEGA CITY - SANTIAGO Over 6.1
Million, equivalent to 40.1 of the total
national population. POVERTY 1990 - 2006 38,6
(1990) to 13,7 (2006)
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City Characteristics

• 250,000 population
• 60,000 homes
• 6th in the M.R.
• 60 lt 500 USD
• 50 lt 30 yrs old
• 4 Indigenous Populations

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Socioeconomic Diversity
Av. J. Arrieta

• Peñalolén Alto
• La Faena
• Lo Hermida
• San Luis
• Peñalolén Nuevo

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Av. Américo Vespucio
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Av. Departamental
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Vision

• Peñalolén will be recognized as a model community
  in Chile for its capacity to innovate, be a
  social programs incubator, the country will know
  that it is safe, charitable, friendly, with
  integrated urban design, touristic, fun, digital,
  they will think of Peñalolén as a place of
  gathering and will know that these achievements
  have been made with the participation of the
  people

• Peñalolén will be recognized as a model community
  in Chile for its capacity to innovate, be a
  social programs incubator, the country will know
  that it is safe, charitable, friendly, with
  integrated urban design, touristic, fun, digital,
  they will think of Peñalolén as a place of
  gathering and will know that these achievements
  have been made with the participation of the
  people

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Initial Assesment 2004

• Community
• Inefficient processing of citizen requests
• Too many large social problems with limited
  resources for ICTs
• There is no demand for ICTs or awareness of the
  digital divide
• Municipality
• Stone-Age Technology
• 50 employees use PCs (out of 600)
• Digital Analphabetism
• 8 ef employees are knowledgeable in PC use

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Keys to Success

• Mayor decided to include ICT development as a key
  strategical objective within the government plan
• The technological, innovative, and digital
  dimension is installed within the Municipality's
  Vision
• Institutional modernization and improvement in
  processing times and quality of citizen services
• Bridge the technological gap with the community
  to provide access and opportunities
• Increase participation and collaboration
• The Digital Community unit is created
• Strategic Partners are identified and invited to
  participate

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Digital Community - Objetives

• Increase local development through the intensive
  use of ICTs, generating opportunities for
  democratic, economic, educational, and citizen
  services development.
• Contibute towards institutional modernization
  through the use of ICTs.

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Digital Community - Challenges

• An Integral Approach to Technology
• Muncipality and Community
• Access, Alphabetization, Connectivity,
  Participation and Government
• Infrastructure, general applications, training,
  on-line services and business intelligence
• Offer pressures and shapes demand
• Strong competition for limited resources

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Digital Community Strategy

• Alone Impossible
• Seeking help and economic resources
• Advisory Board
• Public / Private Partnerships
• National and International Support
• CSR Corporate Social Responsibility
• Develop pilot programs with practical uses that
  are both multiplatform and multibrand
• Benchmark to measure our performance

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Partners
Business CISCO CEPRINET ChileEnter ENTEL Microsoft Hewlett-Packard INTEL Magenta Nodo Tecnológico CCE SUN Microsystems VTR International Support ADOC APEC Digital Opportunity Center (Taiwan) IADB Inter American Development Bank IDRC International Development Research Centre (Canadá) European Union Government AGCI CGR DIBAM (Dirección de Bibliotecas, Archivos y Museos) Enlaces (Ministerio de Educación) Estrategia Digital Subdere (Subsecretaría de Desarrollo Regional) Mideplan Subtel TGR Universities Universidad Adolfo Ibáñez Universidad de Chile Pontificia Universidad Católica DUOC, Inacap Universidad Mayor
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Digital Community Areas

• Access
• Alphabetization
• Connectivity
• Democracy and participation
• Government

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1. Public and Household Access
Evolution of Public Access
                 
  1999 2004 2007 2008 2009 134 Public Access Points  
        6 5 11 HOT Spots  
        100 ? 100 Cyber-Cafés  
      1     1 Digital Office of Information  
    3 1     4 Libraries  
  1st in Chile El Encuentro   16 5  ? 22 Telecentres ( libraries)  
                 
Evolution of Household Access
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2. Digital Alphabetization
                   
  2005 2006 2007 2008 2009        
  1.671 3.637 7.967 12.357 18.999   Cumulative Cumulative  
                   
          144   144 DC Community Organizers  
        75 814   889 DC Neighbours  
        470 1.126   1.596 DC Yunus SMEs  
      568 538 630   1.736 INTEL Schools DC Children Digital Urban Colonies  
      328 581 1.019   1.928 ADOC SMEs  
    224 1.042 172 70   1.508 Yunus Otecs SMEs  
    274 60 12 161   507 DC Municipal Employees  
    76 204 200 320   800 CORMUP Teachers and healthcare technicians  
  233 172 454 450 0   1.309 CORMUP Parents  
  440 267 798 172 880   2.557 El Encuentro Neighbours  
  998 953 876 1.720 1.478   6.025 Libraries Neighbors  
  1.671 1.966 4.330 4.390 6.642   18.999 TOTAL  
                   
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3. Connectivity
Amount of organizations by connection type
First WiMax Network
Wi Max ENTEL INTEL1Mbps LAN Muni DSLTelefó-nica2Mbps ENTEL Will FOGTD WirelessCORMUP2 to 10 Mbps
10 2 9  1    
        16
        11
6 3  2   1  
Organizations Organizations
22 Telecentres Libraries
16 Schools
11 Primary Healthcare Centers
12 Municipal Units
IP Phones in 30 homes
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4. Digital Democracy

• Digital Office of Information
• Community Portal
• Penguin Portal
• Town Hall Streaming Online
• Mayor - Web 2.0 Inclusion
• Community Online Voting

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4. Digital Democracy
Community Voting Results from Community Budget
Process
Subsector Vulnerability Index Total Ballots In Person Internet subsector
S1 - La Faena Medium 2.407 787 1.620 67
S2 - La Faena High 3.040 1.038 2.002 66
S3 - Peña.Alto Medium 3.287 1.280 2.007 61
S4 - Peña.Alto High 1.976 842 1.134 57
S5 - L.Hermida High 1.759 1.207 552 31
S6 - L.Hermida High 3.097 1.211 1.886 61
S7 - Peña.Nuevo Low 1.694 39 1.655 98
S8 - Sn.Luis Medium 3.446 2.108 1.338 39
S9 - Sn.Luis High 1.880 1.207 673 36
TOTAL TOTAL 22.586 9.719 12.867 57
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5. Digital Government Model
Business Intelligence
On-line Services
Training
General Applications
Infrastructure
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5. Digital Government - Infrastructure
Infrastructure in Education
Healthcare Centers have more than 200 PCs and
100 in administrative offices.
Year PCs Notebook Total Students per PC
2005 300 300 38,3
2006 350 350 23,5
2007 600 600 17,3
2008 783 96 978 16
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Municipal Infrastructure
Email Account Evolution
Year Units People Total Accounts
2009 172 676 848
2008 141 555 696
2006 128 376 504
2004 90 70 160
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5. Digital Government General Applications

• Muncipal Enterprise Architecture
• Financial, Accounting,
• Human Resources.
• Citizen Services
• Permits, Licenses, Vehicular Tags.
• Docflow
• Building Permit Application
• Messaging
• Personal Productivity
• Local Circuit Court Application

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5. Digital Government Online Services

• Digital Office of Information
• Peñaservices
• e-Building Permits
• Town Hall Streaming
• Vehicular Permits Online (Video, Results)
• Garbage Processing Fee Payment
• Digital Patient File
• Online Voting City Budget Process
• Community Portal www.peñalolen.cl
• Government Transparency Online
• Course Registration - YUNUS

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5. Digital Government Overview

• Completed
• Control de gestión,
• GIS Certificados DOM
• Sistema comunal de inversiones
• Oirs Digital, Causas JPL
• Peña Servicios 1.0
• e-DOM. Concejo On line
• Permisos de circulación 2.0 (Result)
• Pago Derechos de aseo y patentes
• Salud - Ficha electrónica
• Votaciones Presuptos.Participativos
• Portal comunal, Transparencia
• Alfabetización Bases de Datos
• Herramientas de productividad personal
• Dock flow (desarrollo)

• 2nd Sem 2009
• Bitácora Vecino
• Sistema Gestión DIDECO
• Sistema Gestión VIVIENDA
• FPS Solicitud encuesta y Obtención Certificado
• Seguimiento expedientes DOM
• Permisos de circulación 3.0
• Servicios vía Celular
• Peña Servicios 2.0
• CORFO-CEPRINET CRE-SER
• Herramientas de virtualización Herramientas de
  productividad personal y colaboración

• 2010 - gt
• Bitácora Vecino (ampliación)
• GIS Municipal integrado
• Datamining
• Cuadro de Mando integral
• Aplicaciones en Totems
• Certificados DOM
• Renovación Portal Municipal
• Ampliar gama de servicios en Celulares
• Nuevos sistemas
• Herramientas de productividad personal y
  colaboración
• Seguridad

Business Intelligence
Online Services
Training
General Applications
Infrastructure
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Thank You
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5. Gobierno Digital Aplicaciones En Línea
Resultados Permisos de Circulación 2008 v/s 2009
2008 2008 2008 2008 2008 2009 2009 2009 2009 2009 variación veces
Total     1.763 143.399.070 Total     3.633 295.913.500 106 2,06
Valor promedio Valor promedio Valor promedio Valor promedio 81.338 Valor promedio Valor promedio Valor promedio Valor promedio 81.452    
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5. Gobierno Digital - Infraestructura
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5. Gobierno Digital - Infraestructura