Agewell Foundation India - PowerPoint PPT Presentation

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Agewell Foundation India

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Title: Next Level BPO Services Pvt. Ltd. - Contact Center Overview Created Date: 9/13/2005 8:03:05 AM Document presentation format: On-screen Show – PowerPoint PPT presentation

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Title: Agewell Foundation India


1
Agewell Foundation India
  • Agewell is about celebrating old age,
  • about respecting our elders,
  • about giving them support and
  • about knowing that there is life
  • - even when old.

2
About Agewell Foundation
  • An NGO dedicated to the welfare of senior
    citizens across the country . Established in the
    year 1999
  • Assist senior citizens to move surely but
    steadily from helplessness and self pity towards
    confidence, respect and mutual caring by bringing
    forth awareness and values in the young
  • Agewell volunteer teams include professionals,
    senior bureaucrats, university professors,
    artists, writers, judges all those people who
    sincerely feel and work for the cause

3
Vision
  • Agewell Foundation is committed to generate
    compassion and understanding within all to
    transform social attitudes towards the senior
    citizens, by empowering every
  • person in living life fully.

4
Goals
  • Agewell is set up to infuse better interaction
    between the generations. It endeavors to
  • Bring awareness towards self, with a positive
    change in perceptions about Old Age
  • Initiate steps towards senior citizens friendly
    environment
  • Evolve a sense of moral and social responsibility
    towards senior citizens
  • Advocate for the needs and rights of senior
    citizens
  • Extend a helping hand to senior citizens wherever
    required

5
The Facts - Worldwide
  • A demographic restructuring of the world populace
    is underway.
  • United Nations estimates put the number of those
    aged 60 plus at 600 million, i.e. 10 per cent of
    the world population.
  • The number is expected to go up by 2 billion by
    2050.
  • The Economic Survey 2004, states that the elderly
    population (65 plus) is expected to rise sharply
    by 2.6 per cent per annum from 45 million in 2000
    to 76 million in 2020.

6
The Facts - India
  • No. of Persons 60 in India was 57 million in
    1991 which is expected to reach 100 million mark
    during next decade.
  • 63 of the total elderly population is in age
    group of 60-69 years
  • 26 in age group of 70-79 years.
  • 11 in age group of 80 years and above.
  • National figures also indicate that incidence of
    widowhood is much higher among females who are
    60.

7
Senior Citizens - Priority Areas
  • Social Participation Empowerment
  • Social integration
  • Macro-social change development
  • Changing structures and functions of families,
    kin and community
  • Health And Well-being
  • Healthy ageing
  • Biomedical support
  • Physical and Psychological support
  • Improved quality of life

8
Senior Citizens - Priority Areas
  • Legal Security
  • Legal protection
  • Justice in time
  • Finance Empowerment
  • Financial security
  • Financial sustenance
  • Financial participation in the society

9
Current Activities
  • Helpline Redressal Services
  • Agewell Helpline for senior citizens in Delhi
  • Agewell Helpline for senior citizens in Ahmedabad
  • Voluntary Activities
  • Aadhar Nationwide Voluntary Action Network
  • Employment Job Opportunities
  • Eklavya Agewell Employment Exchange for
    senior citizens

10
Current Activities
  • Social Activities
  • Share a Smile with Your Elders School Contact
    Program
  • Agewell Family Membership Scheme
  • Research Activities
  • Agewell Centre for Research Advocacy for Needs
    Rights of senior citizens

11
Contact Management Services
  • Inbound Help Line Services
  • Situation call supports
  • Emergency or Trauma call support
  • Abuse call support
  • Counseling services
  • Social issues
  • Family relationship issues
  • Residential issues
  • Query response handling along with information
    dissemination
  • Senior citizens rights information
  • Old age homes information
  • Pension schemes and related information
  • Local area doctors, hospitals nursing homes
    information
  • Local area lawyers information
  • Agewells help and support in the local area

12
Contact Management Services
  • Outbound Helpline Services
  • Targeted phone campaigns in selective areas
  • Senior citizen camps / programs
  • Proactive information dissemination
  • Database ratification, market research
  • Para-medic services
  • Periodic medicinal update to patients
  • Information on specialized clinical equipment,
    apparatus and medicines required by senior
    citizens
  • Para-legal services
  • Financial services
  • Insurance services

13
Contact Management- Breakup
Social Issues 34
Medical Legal Issues 22
Financial, Pension Insurance Issues 24
14
Research Advocacy Center
  • Advocacy Issues
  • Needs rights of older persons from their own
    perspective
  • Concern for welfare of elderly
  • Adequacy of economic resources in old age
  • Evolve and implement methodologies for better
    living conditions of older persons
  • Life cycle model of economic well-being
  • Old age generational gender differences
    relating to economic status
  • Attempt to bridge intergenerational gap

15
Market Research
  • Currently underway
  • Research
  • Nationwide study of needs rights of senior
    citizens from their own perspective
  • Issues of concern for welfare of senior citizens
  • Evolution and implement of new methodologies for
    improving living conditions of senior citizens
  • Analysis
  • Gap analysis between intergenerational Indian
    senior citizens condition and status
  • Data consolidations analysis of issues faced by
    senior citizens since the year 1999

16
Our Presence
  • 35 States Union Territories of India
  • 540 Districts Across India
  • 6,300 Dedicated Volunteers
  • 4.8 Million Senior Citizens
  • 4,924 Self-help Groups
  • 3,52,011 Senior Citizens members of Self-help
    Groups

Aadhar Volunteers Presence In India States
17
Our Strengths
  • Infrastructure In Place
  • Help Line / Contact Center
  • National connectivity
  • 24 x7 x 365 operations
  • Capacity to handle 14,000 calls per day
  • Team of paramedics counselors
  • Patient Relationship Management software
  • Tele-medicine processes
  • Feet on Street
  • Counselors, volunteers self-help groups
  • Retail distribution network at state, district,
    zila, town level

18
Activities in PipelineAwaiting Funds
  • Patient Care
  • Old age trauma mobile services
  • Old age and disability an outreach initiative
  • Senior citizens and HIV/AIDS
  • Training Programs
  • Senior citizens as social communicators
  • Care giver, Old age management
  • Research
  • Senior citizens in prison and asylums
  • Linkage between adolescents and senior citizens
  • Interaction centers for senior citizens

19
New Initiative
  • Agewells
  • Psychological Trauma Centre
  • Sahyog

20
New Initiative
  • Sahyog
  • Delhis first trauma centre for senior citizens
    being launched by Agewell
  • Supported by in-house helpline services
  • Counselors and support staff trained for
    providing such services

21
Our Focus
  • To initiate a debate and identify the current
    perspectives and issues that are being
    experienced by the senior citizens in the
    country, culminating with applicable solutions to
    problem areas and present the same to the policy
    decision makers.
  • The triology of symposiums address-
  • Social needs (conducted on 12 / 04 /06)
  • Medical needs
  • Legal needs

22
Medical Needs Rightsof Older Persons
  • Todays Focus
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