Moments of Truth

1
Moments of Truth

• By
• Jackie Basa
• March 31, 2007

2
The Mission of the Club

• The mission of a Toastmasters club is to provide
  a mutually supportive and positive learning
  environment in which every member has the
  opportunity to develop communication and
  leadership skills, which in turn foster
  self-confidence and personal growth.

3
The Reasons Members Leave

• 1 Die
• 3 Move away
• 9 Move on to other products because of someones
  recommendation
• 9 Find a cheaper product elsewhere
• 10 Chronically dissatisfied
• 68 People are indifferent to their needs

4
Moments of Truth

• A Moment of Truth is an episode when a member
  comes in contact with any aspect of the
  Toastmasters experience and forms an impression
  of a Clubs quality and service.

5
Toastmasters Moments of Truth

• First impressions
• Membership orientation
• Fellowship, variety and communication
• Program planning and meeting organization
• Membership strength
• Achievement recognition

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First Impressions

• Guests greeted warmly and introduced
• Guest book and name tags
• Professionally arranged meeting room
• Arrangements meet speakers needs
• Guests invited to address the club
• Guest invited to join

7
Member Orientation

• Formal induction presentation of pin
• Assignment of Mentor
• Education programs and recognition
• Learning needs assessed
• Speaking roles assigned
• Involvement in all aspects of club activities

8
Fellowship Variety and Communication

• Guests greeted warmly and made welcome
• Enjoyable educational meetings planned
• Regularly scheduled social events
• Members participate in area, district and
  international events
• Inter-club events
• Club newsletter

9
Program Planning and Meeting Organization

• Program and agenda publicized in advance
• Members know program responsibilities and are
  prepared to carry out assignments
• Speeches given from Manuals
• Meetings begin and end on time
• Creative table topics and activities
• Positive and helpful evaluations

10
Membership Strength

• 20 or more members
• Current members retained
• Promotion of Club in the community
• Club programs varied and exciting
• Toastmasters that sponsor new members are
  recognized
• Regular membership building programs

11
Achievement Recognition

• Award applications immediately submitted to WHQ
• Progress chart displayed and maintained
• Member achievements formally recognized
• Club, District and International leaders
  recognized
• Club and member achievements publicized
• DCP used for planning and recognition