Value Stream Mapping : ??. ??. ????? ???????????

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Lean Implementation
????????? ????????? ??????????????
?????????????????? Value Stream Mapping ??.
??. ????? ??????????? Lean Concept
Application Simulation In Healthcare 3 4
?????? 2554 ?????????? LEAN ??????????????????????

http//opsmgt.edublogs.org/2012/10/23/is-lean-gove
rnment-the-solution-to-economic-problems/
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???????????????????????????????

• ?????????????????????????? ???????????????
• Sensei (Guru) ?????? ????????????
• ??????? ???????? ???????????? ???????????????
  Lean ??????????????? ?????????????????? (work
  shop , game simulation)
• Lean Facilitator
• ??????????????? ????????? ????????????????????????
  ?????????????????????????
• ????????? Lean project Project owner , Team
• ?????????????????? ???????????????? ? (Kaizen)
  ?????????????
• ????????? ??????? ?????? ???????????????
• Continuous Improvement ? PDCA

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??????????????????????????? Lean project ?

• Core process ???????
• Queue/Bottle neck ???????????????? ????????????
  ???????????? ??????? ? ???? ????????????????????
  ?????????????????????????????? ???????????????????
  ?????????????? ??? admit ????????????
  ?????????????? ?????????
• Problem ??????????????????? ??????????????????
  ???? ?????? ????????????????????????? ?
• Central process, inter-department , inter-unit
  job ???????????????????????????????????
• ???????????? ?????????? / ???????????
• ???????????? / ??????? (complex) /
  ???????????????? ??????????
• ?????????????? ? (work in process-WIP)
• ??????????????????????????????

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Go See , Ask Why , Respect People Gamba Walking
(Genchi Genbusu)

• Go See ??????? /
  ??????????????????????????????????????????
• 
  ??????????????????????????? ???????????? ???????
• ???????????
  (Seeing is believing)
• Ask Why ??????????? ????????? ???????????????
  ??????????
• ?? Waste
  ???????
• Respect People ? ??????????????????????????
  ??????????????
• 
  ???????????????????????????? (Rely on people?
  Develop People ?Challenge People)

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????????????????? ?? Waste ?????? Cycle time
??????????????????

• ?????????????
• ?????????????? / ??????????????????
• ????????????
• ????????? ????????????
• ?????????
• ????????????? ???????????????? ????????????
  ?????????? / ???????????? ???????

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????????????????? ??????????????? Lean

• ????????????????????????????????? ???????
  ????????????????? ???????? Keizen

• ???????????????????????????????????
  ??????/??????????????????????????????????? ?????

• ???????????????????????????????????????
  ?????????????? ?????????????

• ??????????????????????????????????????????????????
  ???????????????????????????????????????????

• ?????????????????????????????????????? ???????
  ??????

• Lean ??????????????????? ???????????????
  ??????????????????????? ???? ???????
  ??????????????? ??????????????????????????????????
  ???????????????????? ? ??????????????????????????
  ????????????

• ??????????????????????????????????????????

LEAN ?

• ?????????????????? ??????????????????

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Problem in Lean implementation

• ????? ??????????
• ???????????????????????

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• ?????????????????????????? ?????????? ? ???
  ????????????? ????? ??????? ??????? ????????????
  ??????????????? ?????????????????????????????
  ?????????????????????? ???????????????????? ?
• ????????????????????????????????
• ?????? ? ???? ????????????????????????? ?????????

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• ??????????????? ???. ?????? ??????
• ???????? ???. ?????? ??????
• Lean ???????????????????????????.??????? ??????
• ???????????. ??????? ???????? ???.????????

??????? Lean Government ???????? Lean Organization
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???????????????? lean government ??????????

• ????????????????? lean government
  ?????????????????????????????????
• ????????????????????????????
• Key factors ?????????????????? ????????? ?????
  ?????????????????????????????????????????????????
  ??????? (properly oriented leadership)
  ??????????????? - ?????????????????????????????
  ???????????? - ???????????????????????????????
  ????? (changing leadership)

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???????????????? lean government ??????????

• 2. ??????????????????????????????????????????????
  ?????- ??????????? lean ????????????????????????
  ??????????
• - ???????????????????????????????????????????
  ???? - ?????????????????????? lean
  ??????????????? ???? ???? ?????
• - ???????????????????????????????????????????
  ? ????????? ????????????????????????
• ???????????????????????????????????????? ?????
  - ????????????????????????????
  ????????????????????? ?????????????????
• - ????????????????, feed back ?????? impact
  ????????

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Lean ???????????????????? ??????????????? ????????
?? ???????????????????????
Lean ????????????? Value ???????????????
???????????? ???????????? ????????? ?????????
/ ???????????
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Lean ?????????????????? (Value)?????????????????
??????????? ??????????????????????
????????????????????????????????????????
???????????????????????? ?????????????????????????
????????????????? ???????????????? ?????? ????
???????????????????????????????
???????????????????????????????????????? ???.

• ??????????????????? ?????? ???????????? ???????
• ??????????????????????????? ??????????
• ?????????????????????????? ?????????????????????
  ??????????????????? ????? ??????? ???????
  ?????????????????????? ????????????????????????
• ????????????? ???????????????? (Waste)
  ???????????????? ????????????????
  ???????????????? ????????? ????????????
• ?????????????????????????

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????????????????????

• ??????????????

• ???????????????????????????? ??????

• ????????????????????????????? ???????????????????
  ?????????

• ????????????????????? (Engagement , Empowerment)

• ?????????????????????

• ??????????????????????? ???? ??????? ???????
  ???????

• ????????????????????? ????????? ????????????????

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Toyota Culture4P Model of the Toyota Way- Liker
Hoseus 2008

• ????????????? ????????????????? ???????????

• Problem Solving (Continuous improvement and
  Learning)

• ????????????????????? (??????????????? ??????
  ?????)

• People and Partners (Respect, Challenge and Grow
  them)

• ????????? / ??????????????? ?????????????????
  Process (Eliminate waste)

• ?????????????? Philosophy (Long term Thinking)

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4 D pyramid
17
????????????????????? ToyotaHarvard Business
Review, June 2008

• ?????????????????????????????????????
  (Willingness to listen and learn from others

• ????????????????????????????????????????????????
  ????????? (Enthusiasm
• for constantly making improvements)

• ??????????????????????????????? (Comfort with
  working in teams)
• for constantly making improvements)

• ????????????????????????????????????????????????
  ?????? (Ability to take action quickly to
  solve a problem)

• ????????????????????????????????? (interest in
  coaching other employees)

• ????? ???????? (Modesty)

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??????????????? ?????????????

• ?????????? Fish Bone Diagram
• ???????????????????? Root Cause Analysis RCA
  
• ????????????????????????????????? Failure
  Mode Effect Analysis FMEA
• ???? 5 ????? 5 Why
• ??????-??-???????-????? Plan Do Check
  Act (PDCA)

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??????????????????????????????????????????
??????????????????????????????? ?????????
????????? ??????????????? ????????????????????????
????????????
????????? ????????????. ??????????????????????????
1. ??????? Muda (Waste) ?????????????????????????
??? 2. ????????????????????????3.
??????????????????????????? ??????????????????????
Muda ??????????????? ? ???????
????????????????????? ? ??? ????????
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??????????????????????????? ??.

• ??????????????????????????? ?????????? ?????
• ????????? ????????????
• ??????????????? ????????????? (?????????????
• ??????? 2535 ?????????? ????????????????)
• ???????????? ??????????????????????????????????
• ????????????????????????????? ????
  ????????????
• ?????????????? ??????? ????????????????????????
  
• ????????

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???????????? Lean ????????????? ??????????????????
???
?? ?????????????? ????????????? ?????????????????????? ????????????????? ???
2552 42 36 40 59 177
2553 44 34 28 91 197
2554 23 16 20 40 99
??? 109 86 88 190 473
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?????????????????? ???????????????????????????????
??????????????????

• ??????????????????? 5 ? Lean

• ????????????? ?????????????????????

• VSM ??????????????????????? ????????????
  ??????????? ?????????? ???????????????????????????
  ????? Lean project ?????

• ???????????????? ??????????????????? Lean Tools
  ????????????????? ?????????? ???????? ??????
  ??????????????????????????????????????????

• Just in Time ??? Jidoka ????????????????????????
  ? / ?????????????

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The Toyota Production System
Best Quality Lowest Cost Shortest Lead Time
Best Safety High Morale Through Shortening
the production flow by eliminating waste

• Just In Time
• Right part, right amount ,
• Right time
• Takt time planning
• Continuous flow
• Pull system
• Quick changeover
• Integrated logistics

• Jidoka
• (build in quality)
• make problems Visible
• Automatic stops
• Andon
• Person machine
• separation
• Error proofing
• In station Quality
• control
• Solve root cause of
• problems (5 Why?)

People Teamwork
Continuous Improvement
Waste Reduction

• Genchi Genbutsu
• 5 Why s

• Eyes for Waste
• Problem Solving

Leveled Production (heijunka)
Stable and Standardized Processes
Visual Management
Toyota Way Philosophy
Ringi collective decision making by circular
document Genchi Genbutsu go and see for
yourself
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??????????????????????????????????

• ???????????????? Customer Value , Worker
  Value, Professional value , Organization Value

• ?? Motivate , inspire ?????????????? ?

• ????????????????????? ?????????????
  (????????) ???????????????????

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TOYOTA
TOYOTA Production System

• Aotonomation
• Built In Quality
• Stopping at Abnormalities

People People People

• Single Piece Flow
• Pull Production
• Takt Time Production

Just in - Time
Jidoka
Heijunka

• Level Loading
• Sequencing
• Stability

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