Facilities Planning

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Facilities Planning

• M Sahni

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What are facilities

• Fixed assets like building structures and
  inanimate resources that support the operations
  of a given activity.
• Facilities put together with humans, Rs and/or
  materials, energy result in the activity

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Examples of Facilities

• Production any discrete parts or process
  industry facilities
• Health care hospitals, clinics, rehab. centers,
  nursing home
• Education schools, colleges, day care centers,
  libraries
• Food restaurants, fast-food places, banquet
  halls
• Commercial/Residential shopping malls, office
  buildings, banks, houses, hotels, motels
• Government/Public Services court house, post
  office,
• Military barracks, control rooms
• Transportation airports, train stations, bus
  terminals
• Public assembly stadium, auditoriums, theaters
• Religious temples, churches

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Facilities Planning

• Determines how an activity's tangible fixed
  assets best support achieving the activity's
  objectives.
• Planning determines course of action ahead of
  time so subsequent decisions can be made
  efficiently
• Design more technical details that with a use of
  model, describe the implementation of the plan
• Disciplines involved in facilities design
• Engineering civil, electrical, mechanical,
  industrial
• Architects, consultants, contractors, managers,
  real-estate people, personnel from the activity,
  etc.

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THE GENESIS

• Pre 1990s Facility Management at a Mega Level
  practiced in
• Indian Army
• Public Works Department
• Municipalities

• Pre 1990s Facility Management and Property
  Management rendered on
• Need Basis

• 1992 Facility Management and Property
  Management
• Introduced as a Professional Discipline by
  IPMSL, in India

• 1995 - 2004 Multiple Property Management
  Companies enter the
• arena

• 2004 Facility Management and Property
  Management still being
• Introduced as a Professional Discipline by
  All Property Managers

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CURRENT V/S PROPOSED
FACILITY MANAGEMENT AS A DISCIPLINE GROUND
REALITIES

• Formal Platform NONE WORTH MENTIONING

• Recognition by Local, State or Central
  Government
• NONE WORTH MENTIONING

• Priority Rating BOTTOM OF THE BARREL

• Emphasis on Quality SUPERFICIAL

• Emphasis on Safety Security ON PAPER ONLY

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CURRENT V/S PROPOSED
FACILITY MANAGEMENT AS A DISCIPLINE IDEAL
SITUATION

• Formal Platform INDEPENDENT CELL IN
  PROFESSIONAL ASSOCIATIONS,
• GOVERNMENT , DEPARTMENTS OF THE GOVERNMENTS

• Recognition by Local, State or Central
  Government DRIVEN BY LEGISLATION

• Priority Rating AWARENESS OF BENEFITS OF FM TO
  BE SYSTEMATICALLY
• GENERATED FOR ENHANCED VALUATION

• Emphasis on Quality THE COST BENEFITS ON
  INVESTMENTS, VIDE
• PRESERVATIONS, SAVINGS ETC, WOULD MAKE
  QUALITY AN
• INTEGRAL PART OF FM

• Emphasis on Safety Security THE MOST
  IMPORTANT CONTRIBUTION
• TO CIVIC AMENITIES

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PIPE DREAMS

• Formal Status of Infrastructure Activity

• Evolve into a Mature Industry

• A Forum with Global Perspective Vision

• A Collective Approach with Outward Focus

• Tax and other Incentives

• Partnership with the Government

• Augment the Functions of City Municipalities and
  PWDs

• Realistic and Transparent Approach to FM by
  Developers

• A Collective Effort at FM by User, Provider and
  Facilitator

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Understand FM .
helping Clients attract and retain good
employees by providing an excellent working
environment
Facilities Managements Effectiveness is Measured
Through
Value For Money
FM Is About Managing People and Places to
Achieve Best Value for Money by Balancing Between
User Needs and Business Needs to Achieve Optimum
Organizational Effectiveness
Organization Needs
Infrastructure
Occupant Perceptions
Micro-environ
ENVIRONMENT
Productivity
WORKING
Facility Services
Cost
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Sector Overview in India
New Delhi NCR ( 20)
Mumbai (10)
Others (10)
Pune (10)
Hyderabad (5)
Others include Chandigarh, BBSR, Indore, Jaipur,
Vizag, TVM, Calcutta etc
Bangalore (35)
Chennai (10)
Total FM Market Rs.225 Crores
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Future Growth Prospects
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Facility Management - Indian Context

• Growing Market, limited trained manpower
• - hence prone to poaching
• No training institute with a focus to FM
• Acute manpower shortage foreseen in future
• Vendors as business partners
• Most facilities are over manned
• Performance based Management fee with a
• fair fixed fee
• Develop applicability of FM to all types of
• infrastructure like township,factory,hospitals,
• airports,STPI parks,Govt.establishments,etc

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TOWNSHIP-FM COMPONENTS

• MUNCIPAL SERVICES
• ZONAL SEVICES

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MUNICIPAL SEVICES

• Landscaping/Turf Management
• Lake Maintenance
• Maintenance of Utilities
• Street lighting/signage
• Street repair
• Street cleaning
• Potholes
• Sidewalk repairs
• Traffic Management and Parking Mgt
• Refuse collections
• Sanitary enforcements
• Illegal dumping
• Dead animal pickups

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ZONAL SERVICES

• Grass Mowing
• Housekeeping
• Pest and Rodent Control
• Security
• Electrical and Mechanical Services

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FOR A SUCCESSFUL MALL

• A Carefully Conceived Design
• AND
• A Good Management Team, managing the functioning
  of the Mall.

Modern, Convenient, Technologically
Well-Equipped, Well -Maintained / Managed and
Promoted Todays Malls..

• Efficient Management requires
• Integration of the Owner and
• The Mall Management Team

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Shopping Malls
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Shopping Malls
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Shopping Malls
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Mall management planning and strategy

• PROPER PLANNING INCLUDES
• VISITORS MANAGEMENT
• OCCUPANTS MANAGEMENT
• SOUND INFRASTRUCTURE
• CREATION OF AN AMBIENCE

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Mall management planning and strategy
INFRASTRUCUTRE REQUIRED

• Uninterrupted Power Supply with 100 power backup
• HVAC with adequate redundancy
• Fire Fighting Detection System
• Dedicated Security System
• ETP Plant
• Proper Sewage System
• Water Softening Purification System
• P. A. System with Channeled Music
• Emergency Lighting in all areas
• Toilets - separate for customers staff
• Building Floor Directories
• Signages directing customers towards elevators,
  toilets, fire exits, etc.

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Mall management planning and strategy
OCCUPANT MANAGEMENT

• Help desk
• Periodic feedback
• Coordinate construction of shops
• Billing
• Collections
• Attending to grievances complaints
• Ensure observance of rules regulations of the
  mall

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Scope of Services
Utilities Management Service Management Management Functions Minor Repairs
Fire Detection and fire fighting system HVAC Lifts Elevator Water and Fire Pumps Closed Circuit Television System Access Control System Vertical Elevation Systems Water Fire Fighting Pumps Backup Power Supply Security Electrical Mechanical DG HVAC Operations House Keeping Sanitary Plumbing Pest Control Landscaping Office Support Staff Water Effluent Treatment Plant Maintenance Parking Area Management Quality Control Health and Fire Safety Preventive Management Energy Management Help Desk Vendor Management Procurements Tender Processing Inventory Control Budgeting Equipments Civil works Carpentry Masonry work Furniture Painting Trouble shooting Project Work
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MALL MANAGEMENT Typical Organization Structure
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MALL MANAGEMENT TYPICAL MALL OPERATION SCHEDULE
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Future trends

• The building industry is recognizing the benefits
  of an integrated Facility Management Services and
  the trends are
• the increased availability of industry specific
  software packages that can provide for a wide
  range of FM requirements
• data on assets such as buildings and equipment is
  being viewed as corporate information that is
  best managed by the FM department
• increasing interest in web based access to the FM
  services for improved access to information by
  the FM staff and others in the organization
• more emphasis on business process re-engineering
  and staff training in order to maximize the use
  and benefits of the system
• future interfaces with building automation
  systems in order to achieve further operating
  efficiencies.

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A Dentist Office
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A Manufacturing Facility
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A Warehouse
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Facilities Planning
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Engineering Point of View of Facilities Planning

• Location of the facility placement of the
  facility w.r.t customers/suppliers
• Choice of resources
• Layout of resources/components
• Performance evaluation
• The design process ends when the implementation
  phase of the physical design begins

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Five Types of Facility Design Projects

1. New Facility fewer restrictions and constraints
   on the layout since it is new
2. New Product integration of a new product into
   the existing process and layout
3. Design Changes incorporate the impact of
   design changes into the manufacturing process
4. Cost Reduction redesign the existing layout to
   facilitate cost reduction programs and ideas
5. Retrofit similar to a new facility layout
   except with the constraints present

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Facilities Layout Goals

• Money
• Minimize unit cost. Minimize project cost.
  Optimize quality.
• Promote the effective use of (a) people, (b)
  space, (c) equipment, and (d) energy.
• Reduce and eliminate excessive inventory.
• Achieve the production start date.
• Build flexibility into the plan.
• People
• Provide for (a) employee convenience, (b)
  employee safety, and (c) employee comfort.

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Facilities Planning Process
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Knowledge Needed for Facility Design