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Ecrm – Electronic Customer relationship management : Bottom line of eCRM is to enhance customer relationships and not just substitute for important relationships. A vital ingredient in any B2B or B2C organization. The key to increased productivity, enhanced profitability and maximized ROI.
Ecrm – Electronic Customer relationship management : Bottom line of eCRM is to enhance customer relationships and not just substitute for important relationships. A vital ingredient in any B2B or B2C organization. The key to increased productivity, enhanced profitability and maximized ROI.
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Customer Relationship Management CRM and external relationships Focus of CRM Importance for organisation to focus on needs, wants, preferences and values of customer ...
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