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How gloEMR Has Improved My Practice
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Institute for Athletic Medicine Case Study. Institute for Athletic Medicine ... History, surgery movies or photos, imaging data, patient education ... – PowerPoint PPT presentation
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Title: How gloEMR Has Improved My Practice
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How gloEMR Has Improved My Practice
Institute for Athletic Medicine Case Study
- Tom Perkins, D.O.
- Partner Institute for Athletic Medicine
- Auburn Hills, Michigan
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Institute for Athletic Medicine
- Orthopedic specialists
- Two-man practice
- Partners have 6 and 11 years practice experience
- Work/life balance essential
- 10 kids between two doctors!
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Practice Stats
- Average 105 patient encounters per week, per
provider - 2 to 2½ days in clinic per week
- 50 surgeries per month
- 80 at surgery centers
- 2 to 2½ days in surgery per week
- One PA, 6.5 FTE Staff
- 3.25 to 1 ratio
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Institute for Athletic Medicine
We believe that a high-quality patient
experience drives practice growth and success.
We believe that an efficient, clean, and
technologically-advanced office is one of the
major factors to a high quality patient care and
experience.
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Medical and Business Philosophy
Best growth strategy Provide high-quality
patient experience and care
- We strive to
- Dedicate exam room time to patients with no
interruption - Leverage technology to access patient information
in real time - History, surgery movies or photos, imaging data,
patient education - Minimize wait in reception and exam rooms
- Serve with unmatched courtesy and professionalism
- Present a modern clinic with professional look
and feel - Retrieve patient chart from anywhere in the
practice
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Meeting the GoalsEMR Design and Selection
Criteria
gloEMR purchase decision based on practice
philosophy and good ROI
- Also we wanted
- Great voice recognition, critical to efficiency
- Ability to dictate in an area outside exam room
- Workstation in every exam room
- Ability to maintain server in office for quick
access and control - Improved documentation of patient encounters
- Match documentation with Billing
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Aligned Labor to NewWork Flow Increased
efficiency
- Maintained FTE Ratio, realigned cost to new
process - We have Medical Assistant in room
- Documents history and medications before we get
in room - Records HnP while we conduct the exam
- Frees doctor to focus exclusively on patient
- Result The system has paid for expense
increases many times over in improved efficiency - Allows me to see more patients per clinic day
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Results After 30 Months
- 14 percent more patients seen on clinic days with
same FTE increasing our encounter/FTE ratio - More surgeries resulting from more patient
encounters - Better documentation has led to increased billing
- Chart chase and associated costs eliminated
- Chart storage physical space reduced
- Higher confidence in documentation and compliance
- Time spent on paperwork down two hours per clinic
day
Were always home for dinner
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Our Return On Investment with gloEMR from
gloStream
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Lessons Learned
- Planning for Transition is Important
- Map Old Process to New Workflows
- Trusted local IT person is critical
- Make sure to have support agreement for hardware
and network - Software can be supported remotely
- Voice recognition really works - stay with it
- Staff resistance fades and productivity increases
within six months - Patients value focused interaction with doctors
- EMRs do work and Dont be afraid of conversions
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QA
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