Developing Database-resident Help for Customizable Web-based Applications Scott DeLoach Overview Using a database Storing topics in a database Opening help topics ...
Does not use DHTML or CSS. Context-sensitivity (draft icons) ... Uses DHTML and CSS. Automatic Assistance ' ... DHTML Reference and SDK. Comprehensive reference book. ...
Help is intended to provide quick answers to specific questions ... to job descriptions, process change, and helping people move to the next level of expertise ...
Developing Customizable and Database-resident Help. Scott DeLoach. We ... Hiding topics that do not apply to the user's job ... If objRS('Custom') 'N' Then ...
Attract Mode and Games. Attract Mode and Games. Attract Mode and Games ... Use layers and DHTML to simulate procedure. Procedures - Tips. Keep sequences brief ...
Accommodating = 6 (high, 75th percentile) No one person was average for all styles ... High on avoiding (8/80th percentile) 5 years experience. More balanced ...
It Doesn't Matter How Right You Are If Nobody Is Listening DBA ... Re-state the facts without agreeing or apologizing. Move quickly into problem solving ...
To identify strategies for working with difficult people who we might encounter ... Adult tantrum, rage barely under control. When person feels thwarted and threatened ...
Help users perform their work more effectively ... Display embedded Help in the application window that changes with the user context ... Make help more procedural ...
The goal of conflict resolution is not to eliminate conflict (or the other ... Adult tantrum, rage barely under control. When person feels thwarted and threatened ...
A focus on questions makes help more like a question-answering machine. ... Beginner. Proficient User. Expert. Procedures. Concepts. Reference. Instruction. X. X. X. X ...
Must be large, bulky manuals comprehensive in scope ... User Manual ... Classroom Manual. Print Components. Background: Web-based Procurement System ...