The Benefits of ITQ

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The Benefits of ITQ Henry Stewart Chief Executive
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Best Customer Service in UK 2002 Nationwide 2003
Happy Computers 2004 First Direct
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IT Training Company of the Year?
Shortlisted, 7th Successive Year Winner, 2001 Top
3, 2001 - 2004
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24 Million 100 million
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LFT Learner Focused Training
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ECDL Or ITQ ?
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Assess Train Coach Assess
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ITQ Completion
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ITQ Completion 86
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I was quite amazed at the better quality of work
I have been able to present.
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Instead of asking for help I actually seem to
know the answers.
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I dont think that there could have been any
more impact (on my job).
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Basic IT Users
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The Benefits
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Ask for Help Several Times a Week

• Before Over Half
• After

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Ask for Help Several Times a Week

• Before Over Half
• After Under 10

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Compared to Standard Classroom

• Less Impact
• About the Same
• More Impact

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Compared to Standard Classroom

• About the Same 18
• More Impact 73

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Recommend to Colleagues
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Recommend to Colleagues

• Definitely 82

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As ITQ is more work based, people can see the
benefit of what they are doing.David
Congleton, Emprise Services
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What ITQ allows you to do is transfer the
learning straight back into the
workplace.Nicky Moody, Fortnum Mason
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Henry Stewart Sheena Smith henry_at_happy.co.uk
sheena_at_happy.co.uk