Managing within an Organization

1
Managing within an Organization
2
Organization

• Systematic arrangement of people to accomplish a
  specific purpose

3
Operative VS Management

• Operatives produces the product
• Management oversee the work
• WHERE ARE YOU???????????
• (What is the value of each?)

4
Organization Structure

• Based on 5 elements
• Hierarchy
• Span of control
• Line/staff relationships
• Centralized/decentralized
• departmentalization

5
Hierarchy

• Has to do with the vertical relationships among
  workers and management

6
Types of Managers

• Line- (Frontline)
• Middle
• Top-Level

7
Frontline Managers

• Oversee the individual who makes the product or
  delivers the service.
• Whats Needed?
• Good technical expertise
• Human relation skills
• Conceptual skills

8
Middle Manager

• Managers who oversee several groups of workers as
  well as the supervisors.
• Whats Needed?
• Some technical Skills
• Some Conceptual Skills
• Good Human Skills

9
Top-Level Management

• They diret the activities of large segments of an
  organization.
• Whats Needed?
• High level of Conceptual Skills
• Good Human Skills
• Some Technical Expertise

10
Chain of CommandThe Links for success

• 1. Define Vertical Relationships
• Hierarchy
• Lines of authority
• 2. Each person one boss
• 3. To circumvent or not
• 4. Horizontal (Staff Management)
• The support Team

11
Span of Control as part of the organization
structure

• Sous Chef 8 people
• Banquet Chef 15 people
• Pastry Chef 6 people
• Chef Sous Chef
• Banquet Chef
• Pastry Chef
• Food Beverage Director Chef
• Restaurant Manager
• Banquet Manager

12
Span of control

• When an organization flattens deliberately this
  is called downsizing

13
Line staff relationships

• The third element
• How does public relations or human resource fit
  into the organization?

14
The design of an organizationfourth element
15
Centralized vs decentralized

• Page 25

16

• The organization Chart
• The division of Labor pg 29

17
Departmentalizationmatrix managementpg 28
18
Organization Mission

• Mission statement is the statement of philosophy
  or purpose that drives the organization.

19
Organizational Culture

• Once the organization has been assembled a
  culture is established.
• Size, complexity, leadership styles, employees
  view of there job, product, service and
  environmental impact.
• How are things done in your work environment?

20
Items that define the culture

• Member Identity
• Group emphasis
• People focus
• Unit integration
• Control
• Risk tolerance
• Reward criteria
• Conflict tolerance
• Means-ends orientation
• Open systems focus

21
Organization a systems approach

• Environment
• Inputs
• Transformation
• Outputs
• Feedback

22
Management Functions

• Planning (Blueprint)
• Organizing
• Coordination Job specs
  Descriptions)
• Staffing
• Purchase orders, receiving documents
• Leading
• Directing. Motivating, communicating, resolving
  conflict
• Controlling (Inspect what you expect)
• Evaluation

23

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24

• Lets Design
• Mission Statement
• Statement of Philosophy Long Term Plans
  strategic plans based on the mission covering a
  period of 3-5 years
• Short-term plans- interim plans geared to
  fulfilling long term golas

25
The roles of a manager

• Interpersonal
• Figurehead
• Leader
• Laison
• Informational
• Monitor
• Disseminator
• Spokesperson
• Decisional
• Entrepreneur
• Disturbance handler
• Resource allocator
• negotiator

26
Interpersonal

• Figure head- Symbolic head, meets and greets
• Leader staffing, training, motivating
• Liaison maintains outside contacts, networking

27
Informational

• Monitor keeping current through reading
  periodicals, reports
• Disseminator - relay messages, holds meetings
  with subordinates
• Spokesperson Transmits information to external
  of organization

28
Decisional

• Entrepreneur - looking for opportunities within
  the org. strategy to bring about new business.
• Disturbance handler- crisis management problem
  solver
• Resource Allocation scheduling, budgeting
  resource mgt
• Negotiator- perhaps the union contract