ACTE Round Table Interactive Session

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ACTE Round Table Interactive Session

• Things that make you go Hmmmm!?
• Cape Town Johannesburg Executive Forums
• 7 10 March 2008

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Instructions

• 1. A statement and questions will appear on the
  screen and will be read by the Moderator.
• 2. A clear understanding will be confirmed.
• 3. Groups have 5 to 8 minutes to debate.
• 4. A card number will be drawn and the
  corresponding table will be asked to give their
  view.
• 5. Alternative viewpoints will be shared by other
  groups.

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Discussion Point 1

• The corporate buyer sector has expressed a
  concern that Car Rental prices seem to be
  fluctuating and that getting effective and
  timeous reports from some car rental suppliers is
  not easy.
• Have you experienced these fluctuations?
• What do you think the reasons could be? Is it
  petrol price issue, a demand and supply problem,
  or are there other factors in play?
• Does having a Corporate deal in place alleviate
  this issue?
• Are you experiencing trouble getting effective
  reporting and what are the key issues experienced
  from all sectors?

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Discussion Point 2

• Many Corporate Buyers struggle with the issue of
  Frequent Flyer Miles and similar travel rewards
  programs.
• What is the best option for dealing with this
  issue Should Frequent Flyer perks belong to the
  traveller or to the company?
• If travellers see Frequent Flyer Miles as a
  benefit to travelling, could this not affect
  compliance to policy with travellers specifically
  booking with suppliers that offer them the best
  perks?
• If the travellers are the ones spending time away
  from home, is it not fair to let them use the
  Frequent Flyer Miles collected or if the Miles
  belong to the company, should they fed back into
  the system and used to the ultimate benefit of
  the traveller?

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Discussion Point 3

• Global trends can often just be a fad but often
  also begin to impact our market and getting on
  board early could be one of the best ways to stay
  ahead of the game.
• What are your current views on Green Travel?
  Is environmental sustainability important enough
  to alter the course of important business
  decisions?
• Corporate Buyers Is your company starting to
  consider making use of suppliers that offer
  Greener solutions?
• Suppliers Have you started to experience the
  impact of this trend and are you looking into
  ways to make your services more environmentally
  friendly?

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Discussion Point 4

• Global trends continued
• What are your current views on Duty of Care, do
  you have a firm understanding of the concept and
  do you believe that this trend is impacting the
  South African Market?
• Do corporations treat the safety and care of the
  their travellers as enough of a priority and do
  they understand the responsibility that they have
  to their travellers and the direct impact on them
  if something goes wrong?
• Could it be that this trend will only be taken
  seriously in retrospect after an emergency
  situation, when it may be too late?

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Discussion Point 5

• Many Corporate Buyers are looking to low cost
  airlines for staff travel but have concerns
  regarding this option.
• Is low cost synonymous with low safety?
• How does one really know how safe any airline is
  and to what extent can various Civil Aviation
  Authorities assist in providing this information
  and airline ratings?
• Several large corporations have recently lost key
  Members of Staff in airline tragedies. Does
  flight frequency play a role here and how can one
  better try to enhance the safety of travellers
  when flying? Is it simply about doing research
  into carriers with low ratings and not using them
  or is it about limiting the number of staff on
  the same flight? Are there other issues to
  consider?

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Discussion Point 6

• Despite many Corporate Buyers expressing severe
  concerns regarding Hotel Best Available Rate, it
  seems BAR is here to stay.
• What is the current consensus? Are Corporations
  beginning to accept BAR and find ways to work
  around the budgeting issues that it creates?
• If not, are alternative accommodation options
  being sought and what are the options available?
• Are the various hotel groups who are on BAR doing
  more to educate and work with their clients to
  find solutions that are beneficial to all parties?