Resolution?

1
MAPS APPENDIX H Attachment A Electronic
Reconciliation / Payment Process Flow
Citibank generates online statement/ invoice

• Notes
• Billing cycle ends the 19th of the month
  reconciliation and payment process begins
  formally on the 20th after Citibank closes the
  previous month's billing period.
• CHs should reconcile purchases after they post on
  CitiDirect and formally reconcile and approve
  transactions after the billing cycle ends.

APC begins tracking
CH reconciles statement online
LEGEND
Agency Program Coordinator (APC)
Cardholder (CH)
Discrepancy?
CH contacts Vendor for resolution
YES
Approving Official (AO)
Defense Finance and Accounting Service (DFAS)
NO
CH approves transactions for payment CH signs
statement and sends statement to AO
Vendor resolution?
AO certifies invoice online
YES
NO
AO reviews CH reconciliation and all supporting
documentation before certification
AO transmits invoice/voucher to DFAS via
CitiDirect
CH initiates dispute process
AO concurs?
DFAS verifies obligation in SABRS
YES
NO
Does the obligation match?
AO investigates discrepancy
YES
NO
Adjustment needed?
Resolution?
DFAS suspends the transaction
Electronic Funds Transfer (EFT)
YES
NO
YES
NO
AO maintains suspense log, tracks statements
for future adjustment
DFAS/USMC makes correction
APC concludes tracking for cycle
AO refers disagreement to APC, IG, others