EFFECTIVE CLAIMS HANDLING

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EFFECTIVE CLAIMS HANDLING

• Presented to
• FIRST KEYSTONE RISK RETENTION GROUP, INC.
• Presented by
• Jay Barry Harris, Esquire Jason T. LaRocco,
  Esquire
• FINEMAN KREKSTEIN HARRIS

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CLAIM HANDLING GOALS

• Knowledge
• Documentation
• Evaluation

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THE UNFAIR INSURANCE PRACTICES REGULATIONS

• Guideline for claims handling
• Bad faith exposure

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PRE-SUIT

• Investigation
• Quick response
• Gather witnesses and facts
• Know your coverages

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PRE-SUIT

• The Unrepresented Claimant keeping him or her
  unrepresented
• Obtain information
• Communicate idle claimants turn into
  plaintiffs
• Prompt evaluation

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PRE-SUIT

• Claim File
• Document what you have
• Assess what you need
• Evaluate coverage and exposure
• Determine the case value

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PRE-SUIT

• Forms
• Internal information case sheet
• First Keystone claim notes

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PRE-SUIT

• Reminders
• Always consider coverage, liability and economics
• Document coverage evaluation
• Paying earlier saves money later
• Dont be afraid to consult counsel

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LAW SUIT MANAGING LITIGATION

• Referring the case
• Referral letter must contain
• Client information
• Witness information
• Current evaluation of liability and damages
• Strategy
• Expectations

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LAW SUIT MANAGING LITIGATION

• Counsel must
• Report promptly
• Provide meaningful reports
• Detail all significant developments
• Budget, when necessary

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LAW SUIT MANAGING LITIGATION

• Communication
• Constant dialogue counsel
• Develop common strategy
• Move toward case resolution

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LAW SUIT MANAGING LITIGATION

• Trial
• Evaluate exposure
• Understand your risks
• Understand your coverage
• Evaluate the economics

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LAW SUIT MANAGING LITIGATION

• Forms
• Referral letter
• Counsel status report
• Budget
• Litigation Guidelines