PC Update from the Help Desk

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PC Update from the Help Desk
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New Front Area
Help Desk front desk moved from PLS 241 to PLN
220 PLN 220 Located in front of elevators on
the 2nd floor of Pollack Library North Walk-in
Hours Extended to 730pm Monday through Thursday
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The Old Data Folder

• Rollout computers are replaced on a four year
  cycle.
• We have been copying every file into a folder
  called Old Data
• This has become a bigger issue lately
• Confusion about data location
• Installation/Recovery Time
• Security
• Wasted Space

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Refresh Procedure Changes

• We need to stop copying useless data
• Windows Directory
• Program Files
• We need to start copying what clients need
• Desktop Data
• Documents Folder
• MS Office Settings and Files
• Internet Favorites
• Common Application Files

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Keeping Clients Informed

• Communication Avenues
• This Session
• IT Download (search www.fullerton.edu keyword
  download
• Email notifications
• We can make an appointment for clients concerned
  about the data copy changes.

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Software and Security Updates

• Computers need software updates
• Security
• New Features and Functionality
• IT provides updates for all software that comes
  with our computers.
• Clients need to update Software they install.
• Other computers are updated by local support
  staff.

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How to get Updates from IT
Desktops Restart at the end of the
day. Laptops Connect to campus wireless and VPN
regularly.
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Windows Vista and Office 2007

• Released in late January
• Many people are eager to try out the new
  technology.
• Things IT needs to test before campus release
• Licensing
• Security
• Training
• Compatability
• Expect a pilot release this spring

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Printer Refresh
We are currently replacing client printers
building by building. Departments and Clients
will be contacted directly by IT. Minimize
consumable purchases in the meantime. Users that
need a new printer now can call us.
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Our Two Standard Models

• Clients may choose color or laser.
• HP 5650
• Personal Color InkJet Printer
• Up to 21 pages per minute B/W
• Up to 17 pages per minute color
• 150 Sheet input tray
• 8 Megabytes RAM
• Dell 1710
• Personal B/W Laser Printer
• Up to 27 pages per minute
• 250 Sheet input tray
• 16 Megabytes RAM

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Desktop Wiring Changes

• The campus network is getting upgraded.
• Every campus computer needs
• New CAT6 Network Cable
• Plug into the blue network Jack
• IT will be visiting each building to make the
  switch.
• All areas except labs and classrooms will be
  handled by IT.

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Campus File Server
Coming this spring 2 Gigabytes Storage Space
per user Shortcut on Desktop A great place for
important files
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How to Request Hardware from IT
IT Request Form (Purchase Through
IT) Desktops Laptops Printers Monitors Email
(Get Advice) Memory Small Peripherals Specialty
Items
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New Front Area Refresh Procedure
Changes Software/Security Updates Windows
Vista/Office 2007 Printer Refresh Desktop
Wiring Changes Campus File Server How to
Request Hardware from IT
Questions?