Jzefa Fawcett jozefaofqt.com www.ofqt.com ofqt.wordpress.com

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Józefa Fawcettjozefa_at_ofqt.comwww.ofqt.com
ofqt.wordpress.com
ECLO 2008 Budapest
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QUALITY STANDARDS IN TRAINING CAN SUPPORT
PRINCIPLES OFLIFELONG LEARNING
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Who
What
How
Why
Where
Which
When
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Organisational Performance GAP - why ?
Under-performing workforce?
Inadequate competencies and skills of current
workforce?
Solution through training of existing staff  so
as to acquire new competencies
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Who
All organisations all sectors R.O.M.A. (Return
On Mobile Assets)
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What
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Where
In the workplace
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When
First audit undertaken Gaps addressed Certificat
ion audit undertaken
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Which
ISO Transferable across industries Complimentary
to EFQM, TQM yet different
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Losing market share to competitors / high risk
from under performance
Sales and/or production per person lower than
average resulting in lower profits
Knowledge insufficient mastery of what is
required Skills poor techniques - mistakes
made Attitude low stress threshold - unwilling
to perform
Role requires workforce to be skilled, prepared
to undertake job to required standard and use
what they have been trained in to affect change
Individual performance assessment to identify
training needs of group
Adapted by OFQT from Centre for Socio-Eco-Nomic
Development 2003
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Adapted by OFQT from Centre for Socio-Eco-Nomic
Development 2003
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• Cognitive and attitudinal mapping
• Internal training processes and provision
• Decision making processes that link training to
  the organisational performance gaps and business
  objectives
• Evaluation of change in learning and performance
  behaviour

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Data collectionCognitive and Attitudinal Mapping

• Training is or can be
• a planned process which directs learning towards
  achieving specific performance objectives
  associated with a job
• learning directed towards job performance
• modified knowledge, skill or attitude

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Data collectionCognitive and Attitudinal Mapping
Situational Knowledge Profiler an assessment tool
identifying the innate use of knowledge, skills,
and attitude at work
Adapted by OFQT from KnowledgeWorx Ltd 2007
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Data collection Evaluation of change in learning
and behaviour
Performance
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Data collection Evaluation of change in learning
and behaviour
Ripples Evaluator measures the tangible return on
training investment and how this can be fully
utilised
Adapted by OFQT from KnowledgeWorx Ltd 2007
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Quality Standards in Training Support LLL
Changing mindsets

• Shifts the critical points of work from
  implementation/procurement to diagnosis
• Extends the business process from simply training
  context to business context
• Adopts a business language in addition to a
  learning language
• Anchors learning within strategic planning and
  implementation

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