Jan Parkinson Managing Director Local Government Employers

1
Jan Parkinson Managing Director Local
Government Employers
2
Culture Change
3

• There is nothing more difficult to take in hand,
  more perilous to conduct, or more uncertain of
  its success, than to take the lead in the
  introduction of a new order of things.
• Machiavelli, The Prince

4
A Definition

• Organisational Development and Culture change

5
Culture Change Theories and Tools
6
A Case Study

• GATESHEAD COUNCIL

7
GATESHEAD COUNCIL

• Where we started
• Where we were going

8
GATESHEAD COUNCILa Model for Organisational
Change
Beyond 2007
9
Leadership the key to unlocking change
10
Redefining management
11
Constructing a supportive management framework
12
Defining an action focus for managers
13
Building individual competence
14
Enabling managers to manage
15
Delivering sustainable culture change
16
ACHIEVING OUR GOALS A PROGRAMME FOR ACTION

• Reorganisation
• Leadership Programmes
• Organisational Values
• Internal Communications
• Recruitment and Selection
• Management Competencies and Behaviours
• Management Development Programmes

• Re-defining job roles
• Quality Initiatives
• Performance management
• Change agents
• Recognition initiatives
• Attitude survey
• Corporate Training Programme
• Induction

17
BARRIERS TO CHANGE IN PUBLIC SERVICES

• Professionalism
• Lack of
• Managerial culture
• CE understanding
• OD expertise/practitioners
• Inadequate focus on people issues
• Initiative overload
• Short term focus

18
LESSONS LEARNED

• Crisis what Crisis?
• Dont criticise the past
• Organisational values
• Speed of change
• Acceptability
• Invest in staff
• Communicate, communicate, communicate!
• Rallying call!
• Symbolic gesture
• Not sequential

19
SUCCESS CRITERIA

• Vision and clarity
• Buy in and commitment
• Energy and resilience, drive, determination
• Organisational nous
• Understanding of the pressures in the
  organisation
• Persuasion and influencing skills
• Credibility
• Sense of humour

20
DIRTY BACK LANES OF NEWCASTLE J B Priestley
21
(No Transcript)
22
(No Transcript)
23
(No Transcript)
24
Register your details via the LGE website to
receive our e-alert news service