June 2006

1
Minnesotas Drive To Excellence Making It Happen

• June 2006
• Dan McElroy
• Kathy Sibbel

2
A Proactive Response to Change

• The challenges
• Meet citizens demands for faster, better,
  more efficient services
• Craft a creative response to ongoing
  budgetary pressures
• Optimize a shrinking state
• workforce to affect change with
• minimal impact

Our agenda is not just about balancing the
books. Its also about re-tooling, reforming and
improving government so we reinvigorate our
quality of life. -- Gov. Tim Pawlenty, Feb, 6,
2003
3
The Goals

• More resources for high priorities
• Great service for citizens
• Reduce costs in the back room
• Take advantage of new technology
• Improve our business processes
• The opportunity of a changing workforce

4
The Themes

• From Good to Great
• Respond to Competition
• Continuous Improvement
• Everyone counts

5
New Model

• Transformation from an Individual Agency
  Model to an Enterprise Model

6
The Challenges Arent New

• In 1972,
• the LEAP commission reported
• It is the system of State Government, not the
• people in it, that needs
• so badly to be upgraded.