Barnsley Voice

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Barnsley Voice

• Results from the October 2002
• Panel Survey

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Coverage

• RBA Research
• Citizens Panel October survey
• Methodology
• Main findings
• Image of Barnsley, Image of the Council, Passport
  to Leisure, Street Services
• Summary

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RBA Research - Who We Are

• Established, full-service agency
• Leading agency in the publicly accountable sector
• Work for 70 local authorities and others
• Quality assured firm
• Good practice employer
• Open and accountable business

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Barnsley Voice

• Established postal panel
• RBA replenished panel in 2002
• 1600 residents on panel
• Broadly representative of population
• Benefits of panel
• regular sounding board
• ability to co-ordinate consultation
• cost effective

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Methodology - October 2002

• Postal, 8 page questionnaire
• Pilot survey internally
• Reminder sent after 2 weeks
• 912 questionnaires completed, giving response
  rate of 57
• Data weighted by gender, age and working status

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IMAGE OF BARNSLEY
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1. Perceptions of Barnsley
Q1a/b How strongly do you agree or disagree with
the following statements? Unweighted base -912
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2. Reason for Negative View
Q2 Why do you think people have this view of
Barnsley? Unweighted base - 404
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3. Three Best Things about Barnsley
Q3 If you had to tell a stranger what the three
best things about Barnsley are, what would you
say? Unweighted base -912
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4. Three Worst Things about Barnsley
Q4 If you had to tell a stranger what the three
worst things about Barnsley are, what would you
say? Unweighted base -912
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5. What would make Barnsley a Better Place to
Live
Q3 What, if anything, do you feel would make
Barnsley a better place to live? Unweighted base
-912
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Image and Values of Barnsley Council
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6a. Services Provided by Barnsley Council
Q8. Which services do you think are provided by
BMBC? Unweighted base -912
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6b. Services Provided by Barnsley Council
Q8. Which services do you think are provided by
BMBC? Unweighted base -912
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6c. Services Provided by Barnsley Council
Q8. Which services do you think are provided by
BMBC? Unweighted base -912
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7. Current Description of Barnsley Council
Q6. Which of the following words would you
currently use to describe Barnsley
Council? Unweighted base -912
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8. Way Would Like to Describe Barnsley Council
in Future
Q6. Which of the following words would you like
to use to describe Barnsley Council in the
future? Unweighted base -912
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9a. Barnsley Councils Performance
Q9 How do you think Barnsley Council is
performing in each of the following
areas? Unweighted base -912
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9b. Barnsley Councils Performance
Q9 How do you think Barnsley Council is
performing in each of the following
areas? Unweighted base -912
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10. Barnsley Councils Performance v other Local
Authorities
Q10 How do you think Barnsley Council performs
compared with the way other local authorities in
the region perform? Unweighted base -912
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11. Contact with the Council
Q11 When did you last contact the Council to make
a complaint/ make a general enquiry? Unweighted
base -912
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12a. Reason for Enquiry
Q12 What did you last contact the Council about?
- enquiry Unweighted base -912
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12b. Reason for Complaint
Q12 What did you last contact the Council about -
complaint? Unweighted base -912
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13. Method of Contact
Q13 How did you last get in contact with the
Council? Unweighted base - 572
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14. Satisfaction with Councils Response
Q14 How satisfied were you with the response you
received from the council? Unweighted base - 572
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15. Reason Dissatisfied with Councils Response
Q15 If you were dissatisfied with the response
you received please say why Unweighted base - 210
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16. Sources of Information from the Council
Q16. How do you get information from the
Council? Unweighted base -912
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17. Accuracy of Information
Q6. How accurately do you think these media
report information relating to Barnsley
Council? Unweighted base -912
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Passport to Leisure
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18. Awareness of Passport to Leisure
Q18. Were you aware of the Passport to Leisure
Scheme? Unweighted base -912
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19. How Heard about Passport to Leisure
Q19. How did you hear about the
scheme? Unweighted base - 606
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20. Likelihood of Finding out More about the
Passport to Leisure Card
Q20. How likely is it that you will now find out
more details about the scheme? Unweighted base -
273 (those not aware of scheme)
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21. Eligibility for Passport to Leisure
Q21. Please tick if you fall into one of the
following categories Unweighted base - 912
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22. Current Membership
Q22. Do you currently have a Passport to Leisure
Card? Unweighted base - 605 (excludes those not
eligible)
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23. Previous Membership
Q23. Have you ever had a PtoL card in the
past? Unweighted base - 527 (those eligible who
do not have one now)
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24. Frequency Use Membership Card
Q24. How often do you use your membership
card? Unweighted base - 179
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25. Places Use Card
Q25. Where do you use your card to get a
discount? Unweighted base - 179
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26. Reasons dont have Membership Card
Q27. Is there any particular reason why you do
not have a P to L card at the moment? Unweighted
base - 527
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27. Improvements to Scheme
Q25. What kinds of improvements or additions to
the scheme if any, would encourage you to get a
card in the future? Unweighted base - 527
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Street Services
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28a. Satisfaction with Street Lighting
Q29. How satisfied are you with the following
services? Unweighted base - 912
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28b. Satisfaction with State of Roads
Q29. How satisfied are you with the following
services? Unweighted base - 912
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28c. Satisfaction with Road Safety
Q29. How satisfied are you with the following
services? Unweighted base - 912
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Summary
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Summary

• Image
• Most panel members are proud to live in Barnsley
  - but few think people in the rest of the UK
  think it is a good place to live
• best things - friendly people, shops and
  markets,scenery and countryside
• worst things - crime vandalism and drugs, litter
  and dog dirt, roads/road network

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Summary

• Barnsley Council
• Some confusion about services provided
• Words selected to describe council - average,
  old fashioned, fair, avoids responsibility,
  disorganised
• In future they would like to say honest,
  responsible, up-to-date, good quality,
  reliable

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Summary

• Barnsley Council
• best performance in areas such as working in
  partnership, ensuring services easy to access
• poorest performance in involving the public in
  making decisions, taking decisions that meet
  needs of communities

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Summary

• Contact with the Council
• most people telephone
• half have contacted with enquiry, a third with a
  complaint
• more likely to be satisfied with enquiry than
  complaint!
• Reasons for dissatisfaction
• poor service, slow response, no action taken,
  still waiting for reply

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Summary

• Passport to Leisure
• High awareness (nearly 70)
• Those unaware may be interested
• But reasons for not taking it up include
• lack of interest in scheme as operates at present
• discounts offered do not interest them

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Summary

• Street Services
• Generally satisfied with street lighting
• Mostly satisfied with road safety - less in
  neighbourhood than Borough as a whole
• State of the roads thought to be poor

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Questions?