PE Discovery approach

1
WLR3 Product Establishment From Registration to
Launch the process explained
Issued 3rd June 2008 Issued by Openreach CIO
Customer Engagement Version 3.0
2
Contents

• Overview
• Product Establishment At A Glance
• Operational Readiness Testing
• Product Establishment The Big Picture
• Acronym Guide

3
Overview

• Wholesale Line Rental 3 (WLR3) is an Equivalence
  of Input product portfolio that is exclusively
  available over the Equivalence Management
  Platform (EMP). As its name implies, the EMP
  provides every Openreach customer with equal
  access to WLR3 Analogue, WLR3 ISDN30 and, soon,
  WLR3 ISDN2 as well
• To gain EMP access and start selling WLR3
  products, you will need an interface thats
  compatible with Openreachs B2B gateway hence
  the need for Product Establishment (PE)
• These slides explain the process of achieving the
  required compatibility, from Registration to
  Launch. They are intended to guide CPs who have
  already registered an interest in becoming a WLR3
  customer. If you would like to do the same
• ...Please contact the Openreach Customer
  Reception Team on 0800 917 0371
• ...Or speak to your Openreach Customer
  Business Manager
• ...Or email customer.establishment_at_openreach.
  co.uk

4
Product Establishment At A Glance

• Phase 0 Registration Enrolment
• 0aRegistration is required for you to register
  interest in WLR3 with Openreach, to fully
  understand whats involved at every stage of PE
  and to ensure all contracts are in place.
  Relevant documentation will be made available to
  you and Openreach will provide additional support
  in the form of WLR3 seminars.
• 0b Milestone planning for your PE journey
  through to Launch
• Phase 1 Setup Connectivity Testing
• 1a CP Set up focuses on building the CP on the
  Equivalent Management Platform (EMP) components
• 1b Tests your firewall access and digital
  certificates and validates your XML schema
  against the environment known as Onramp
• Phase 2 Functionality Testing (not required for
  a CP connecting via a proven TPI solution)
• We set you up on the CVF. You then perform
  various test scenarios and together we resolve
  any issues resulting from those scenarios. If you
  are going with a proven Third Party Integrator
  (TPI) solution, youll be able to skip this phase
  altogether. The Openreach Customer Reception Team
  will be happy to verify whether or not your
  preferred TPI solution is proven. If youre
  connecting using your own solution either as a
  TPI or a Communications Provider this phase is
  mandatory
• Phase 3 Launch
• Live Verification (Proving) Placing
  straightforward orders through the EMP, which are
  cancelled before completion
• Live Verification (Trial) Placing low numbers of
  straightforward live orders through the EMP
• Ramp Up Placing increasing numbers of live and
  more complex orders through the EMP
• Handover to (Business As Usual) BAU You are now
  a fully-fledged WLR3 provider

5
Operational Readiness Testing

• Operational Readiness Testing (ORT) is a series
  of gateway checks we make to ensure that you are
  ready and able to proceed through the various
  phases of PE meeting the minimum criteria
  required by Openreach as you go and
  subsequently Launch yourself as a WLR3 CP
• The flow chart above is for illustration
  purposes only. It does not indicate the
  timescales between ORT gateways

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Product Establishment The Big Picture
3
1
2
0
0.1 Product Education
3.1 Live Verification (Proving)
0.9 Milestone Planning start ORT 0 Assesment
1.1 We Build On EMP Components
1.6 Digital Certificate, Firewall
(Communications Provider Access) CPA Process
2.1 Setup Connectivity to Test Environment
0.2 Sign NDA
3.2 Live Verification (Trial)
2.2 Test Pack Test Plan Issued Agreed
1.2 You Receive Generic Test Pack
0.10 ORT 0 Successfully Completed
1.7 Onramp Setup, Test CPA, ebXML Payload Schema
0.3 Complete Registration Questionnaire
2.3 Test Execution Support
3.3 Ramp Up
1.3 Test Planning
0.11 Start Date Agreed For Phase 1
2.4 Issue Resolution
2 weeks
0.4 Complete CRD
3.4 Handover to BAU
1.4 Launch Planning Commences
variable
2.5 Resubmit Tests
0.5 Credit Check (new clients)
1.5 High Level Transition Planning Commences
6 8 weeks
2.6 Resolve Manual Intervention
0.6 Account Mgt Choice (new clients)
2 weeks
2.7 Test Pack Reviews
0.7 Sign WLR3 Contract Order/Fault Tracker
Contracts
Remember, if youre connecting through a proven
TPI solution, youll be able to skip Phase 2
Functionality Testing
2.8 OFF (Customer Verification Facility) CVF
0.8 Admin Setup
6 weeks
Variable, driven by your responsiveness
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Phase 0 Administrative Activities High Level
Planning
3
0
1
2
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Phase 0 Administrative Activities High Level
Planning
3
0
1
2
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Phase 0 Administrative Activities High Level
Planning
3
0
1
2
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ORT 0 Criteria
3
0
1
2
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Phase 1a Focus On Planning
3
1
2
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Phase 1b Focus On Connectivity Testing
3
1
2
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ORT 1 Criteria
3
1
2
0
Note If youre using a proven TPI solution, you
can skip Phase 2 Functionality Testing and
proceed to ORT 2 immediately after Phase 1b
Connectivity Testing
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Phase 2 Focus On Fulfilment Assurance
Functionality
2
3
0
1
You can skip this phase entirely if youre using
a proven TPI solution
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Phase 2 Focus On Fulfilment Assurance
Functionality
2
3
1
0
Remember, if youre going with a proven TPI
solution you can skip this phase altogether
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ORT 2 Criteria
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3
1
0
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Phase 3 Focus On Connection To Live Ordering
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Phase 3 Focus On Connection To Live Ordering
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Phase 3 Focus On Connection To Live Ordering
3
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ORT 3 Criteria
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Phase 3 Focus On Connection To Live Ordering
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Phase 3 Focus On Connection To Live Ordering
3
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ORT 4 Criteria
3
1
2
0
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Acronym Guide
To save repeatedly spelling out the meaning of
the acronyms used in this slide deck, weve only
done so the first time weve used them. Weve
reproduced them all here for easy reference