ODOT IS Leadership and Business Review

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ODOT IS Leadership Business Review
presented by Ben Berry, Chief Information
Officerben.berry_at_odot.state.or.us
October 10, 2008
CIO Update- Key IT
Software Engineering Trends- IT Staff Capacity
Building - The Changing Shape of IT- ISB Budget
Update- ODOTs Security Fabric Initiative and
PCI- DMVs eGovernment Presence
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October 10, 2008 900am Noon
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Service Recognition
Thank you Rich Topielec Office of Info
Technology
Thank you Royce Otteson - DMV
Thank you Jim Leamon Motor Carrier Apps Dev.

• 5-Year Service Recognition (Year 2003)
• Actor Arnold Schwarzenegger elected as
  Californias governor.
  
• Hubble telescope detects 12.7 billion year old
  planet, nicknamed Methuselah.
  
• The Space shuttle Columbia explodes.
• Recording Industry Association of America cracked
  down on people who illegally swapped more than
  1,000 songs over the Internet.

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Service Recognition
Thank you Mary Jo Boje - DMV
Thank you David DeLaveaga - TAD
Thank you Samuel Ramos Office of Info Tech
Thank you Katherine Elgin Tech Management

• 10-Year Service Recognition (Year 1998)
• Microsoft releases Windows 98 (First Edition).
• New York Yankees defeat San Diego Padres to sweep
  them in the World Series.
  
• The first XML specification is released.
• Smoking is banned in all California bars and
  restaurants.

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Service Recognition
Thank you Linda Campbell - DMV

• 15-Year Service Recognition (Year 1993)
• Bill Clinton succeeds George H.W. Bush as the
  42nd President of the U.S.
  
• The Intel Corporation ships the first Pentium
  chips.
  
• Microsoft releases Windows 3.11 for Workgroups to
  manufacturing.
  
• Los Angeles breaks into race riots as the Rodney
  King Police officer's civil rights verdict is
  announced.

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Service Recognition
Thank you Tim Dunn Technology Management

• 20-Year Service Recognition (Year 1988)
• Dow Jones Industrial Average closes above 2,000
  for the first time
  
• President Ronald Reagan challenges Soviet Premier
  Mikhail Gorbachev to tear down the Berlin Wall
  
• The 200th anniversary of the United States
  Constitution is celebrated
  
• Jessica McClure, falls down a well in Midland,
  Texas, but is later rescued.

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Service Recognition
Thank you Monique Resch Wireless Communications

• 25-Year Service Recognition (Year 1983)
• Michael Jackson's song "Beat It" hits number 1 on
  the Billboard music charts.
  
• Sally Ride becomes the first American woman in
  space.
  
• The final episode of MASH is broadcast in the
  USA, becoming the most watched television episode
  in history with 125 million viewers.
  
• The last day that the ATT Bell System exists
  before being broken up by the United States
  Government.

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Service Recognition
Thank you Tim Avilla Office of Information
Technology

• 30-Year Service Recognition (Year 1978)
• Sweden is first nation to ban aerosol sprays
  thought to damage the ozone layer.
  
• China lifts a ban on works by Aristotle,
  Shakespeare and Dickens.
  
• The first computer bulletin board system is
  created.
  
• The Blues Brothers make their first appearance on
  Saturday Night Live.
  
• Muhammad Ali beats Leon Spinks for the world
  heavyweight boxing title.

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Phil Keisling Executive Vice President, Sales and
Marketing for CorSource Technology Group.
formerly "Hepieric, Inc. PDF Key IT and Sof
tware Engineering Trends for Portland/SW
Washington
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Daniel Ray Job Development for People with Disabi
lities
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ODOT IS Leadership Business Review
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Ben Berry From Business Order Taking to Business
Transformation
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IT Value
The Changing Shape of IT
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Ok, so whats the new IT Value?
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• IT Value
• The value frontier of IT is moving to things
  closer to the heart and strategy of the
  Enterprise.

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IT Strategic Plan Framework
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IT Strategy Map
ODOT Key Strategies
Line of Business Applicability
Business Needs
IT Strategies
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IS Differentiation
Listening to the
Customer !
But, in a sense we are order takers, if we are
not thinking strategically across the Enterprise
.

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Whats Driving the Change in IT Leadership?
Ultimately, the changing role of IT leadership is
being driven by external business mandates and
changing business expectations.
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How is the IT Culture Changing Effectiveness?
TRADITIONAL IT Work Culture Characteristics
Inconsistent process implementation
Single source, build vs. buy mentality
Does what is asked to do, order taker
Primary driver of success is meeting deadlines
IT Org Roles
Strategic Sourcing
Transactional Order Taker
Process Orientation
Time Based
An organizations culture dictates how work is
performed and ultimately defines the role of IT
leadership. Traditional IT cultures rely on
chain of command directives and meeting
deadlines as key drivers of performance.
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How is the IT Culture Changing Effectiveness?
EMERGING IT Work Culture Characteristics
Less transactional and more collaboration
Greater emphasis on business value vs. timeliness
Strategic Sourcing Models, Buy vs. Build
Consistent use of repeatable processes
IT Org Roles
Strategic Sourcing
Transactional Order Taker
Process Orientation
Time Based
The new IT organization is creating a work
culture that increases the degree of
collaboration across internal IT functions,
business units, and external service providers.
In addition they are defining broader definitions
of success.
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To Maximize Effectiveness in Our Organizational
Role

• In todays dynamic business environment, managers
  must understand the importance of developing a
  longer-term, strategic view, and the impact that
  service actions might have on the entire agency.
  
• Teamwork is essential for success, both within
  our ODOT divisions as well as the entire agency.
  
  
• Listening, planning, and executing are all key to
  our business success and part of being a
  strategic decision resource.

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Evolution of a Business Strategy Role
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SWOT Analysis Strengths, Weaknesses,
Opportunities Threats
External Factors
Internal Factors
Strategies Built on Strength
Defensive Strategies
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Bell-Shaped CurveThe Law of Things
Internal Weaknesses Score
Internal Strengths Score
0 2 5
8 10
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Necessity and Differentiation
Internal Focus
External Focus
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Gartner Partnership DEMO Model
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IT Solutions Always NeededBut does it Rise to a
State of Business Transformation?
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Current ODOT Business Transformation Projects
based on Customer Needs
E-Gov
IT Governance
ERP
Business Transformation
CIOC Collaboration
Taxonomy
Asset Mgt.
ECM
SDC
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Enterprise Architecture can Expose Core Business
Functions
Agency Business Services
Statewide Enterprise Services
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Enterprise Architecture can Inform ERP
Procurement
Financials
Target Business Architecture
ODOT
DAS
Human Res
Business
Enterprise Information Architecture
Information (Data)
Enterprise Application Architecture
Application
Enterprise Technology Architecture
EA
Technology
Infrastructure
ERP
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Computing Networking Infrastructure Utility
Value Proposition
Key Concepts
Highest Customer Value
Applications
Internet or E- Government Line of Business System
s Process Control Systems Web-based Employee Ser
vices Supply Chain Mgt Linkages Customer Care ap
plc. HR Finance Applications/ Strategic Plan
ning
Allocation of resources to areas of greatest
business value for the enterprise
Technology guarantee growth in backbone,
performance statewide Service Level Agreements
Constant predictable infrastructure budgeting
System-wide (capital/operating)
State Data Center Single-point responsibility for
Infrastructure Mgt. Risk Flexibility to lever
age State with single infrastructure contracts
System Integration
Help Desk
Call Mgt. Trouble Tickets 1st Tier Resolution
Interface Engine Data Integration
Tools Admin. Alerts Mgt. Critical Call Mgt.
IT Monitoring
Security
Internet Mgt. Intrusion Detect. Content
Inspection - Email - Internet
- FTP
A G E N C Y B U S I N E S S V A L U E
Data Center
Consolidation Server Mgt. Database Mgt. Email /

messaging Imaging/ Archiving
Network Services
Network Consulting Network Design Installation M
gt. SW Support Performance Analysis/Rpts. Capac
ity Planning Problem Management NOC support 24x7
(Network Operations Center)
Hardware Maintenance Services
User Devices Servers Disaster Recovery Cabl
ing Services
Lowest Customer Value
SINGLE INFRASTRUCTURE MANAGED
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IT Value
The Changing Shape of IT
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CIO Update
ODOT IS Leadership and Business Review