Review of Volunteer Handbook

1
Review of Volunteer Handbook
2
Introduction

• General Information
• Policies and Procedures
• Benefits

3
Board of Directors
President - Dr. Peter S. Bing Vice President
Executive Director - Julie Packard

• Sarah Bonner
• Susan Orr
• Nancy Burnett
• Dr.David W.Packard
• Margaret Rogers
• Susan Ford
• George P.Shultz
• Melvin B.Lane
• Dr.Diane K.Siri

• Dr.Jane Lubchenco
• Gordan R.Smith
• Dr.Marcia K.McNutt
• Jane Steel
• Basil Mills
• Martin A.Stein
• Stephen C.Neal
• Lydia M.Villareal

4
Our Mission

• The Mission of the Monterey Bay Aquarium is to
  inspire conservation of the oceans

5
Our Guiding Principles

• We provide an unsurpassed visitor experience
• We provide programs for children and their
  parents
• We acknowledge that learning should be engaging
  and enjoyable
• We acknowledge diversity of our audience
• We encourage teamwork
• We value quality over quantity

6
Service Standards

• Be Professional
• Be Knowledgeable
• Be Courteous
• Be Responsible
• Be Positive
• Be Proactive
• Be a Team Player

7
Volunteer Positions

• Aquarium Guide Apprentice Guide
• Student Guide
• Information Desk
• Administrative/Clerical
• Husbandry Operations and Conservation Research
• Diver

8
Volunteer Agreement and Responsibilities

• Each volunteer signs an agreement that reviews
  the condition of their volunteer relationship
  with the aquarium

9
Attendance Policy

• Provide our visitors with the best experience
  possible
• Be on time
• Find a substitute
• Notify the Volunteer Department if you are unable
  to find a substitute or are unable to be present.

10
Dress and Appearance Policy

• Top Solid white, light blue, navy, beige or
  black shirt blouse or turtlenecks.
• Bottom Solid beige, navy blue, black or gray
  slacks or skirt may be worn.
• No denim material
• Shoes No high heels, open-toed shoes
• Sweaters May be worn over a shirt/blouse

11
Substitute Policy

• You are responsible for arranging for a
  substitute if you are unable to keep your shift
  commitment
• To get a Sub, Be a Sub!

12
Change in Status

• Personal Leave-of-Absence 3 months
• Medical Leave-of-Absence 5 months
• Resignation
• Emeritus Retirement
• Disciplinary

13
Permit Parking

• Permit should be placed on the dashboard of your
  car
• Do not use the lot for personal business
• Forget your parking permit? Notify the Volunteer
  Resources Department.

14
Benefits

• Free individual admission into the aquarium
• Immediate-family guest pass privileges
• Workers Compensation Insurance
• Weekly updates on exhibits and animals
• Spring Gala, Summer Picnic-by-the-Bay and Holiday
  Open house
• 20 discount at the Gift Bookstore and Portola
  Cafe