New Labels

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New Labels Licence Plates for Domestic
European Road Services

• DHL Express (UK), October 2006

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Contents

• What is Licence Plate?
• Why are we making this change?
• How will it be used in DHL?
• How will we migrate customers to the new Licence
  Plate?
• Manual Label customers
• Trans IT customers
• EDI Link customers
• New Labels
• Q As

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What is Licence Plate?

• Licence Plate is a new ISO approved format for
  uniquely identifying parcels / packages.
• It has been developed with input from a broad
  range of industries for use in monitoring the
  whereabouts status of parcels in the supply
  chain.

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Why are we making this change?

• The various companies that came together under
  the new DHL Express had different systems
  processes. One of these is the type of identifier
  for tracking tracing. As part of our
  integration programme we have decided to adopt a
  common identifier to simplify processes enable
  us to move shipments throughout our network with
  full visibility.
• Some customers have also requested that we be
  able to manage their Licence Plates. DHL is keen
  to respond to customer demands.
• What functionality / benefits will be gained?
• The ability to process customers own Licence
  Plates
• Cradle to Grave parcel identity, particularly
  useful in shipments that make more than one
  journey. E.g. Repair Return.
• What functionality will be lost?
• Unlike the 12 digit Parcel Numbers used in the
  Day Definite Domestic network, it will no longer
  be possible to tell the type of service from
  Licence Plates. Our systems have been adjusted to
  give this visibility both internally soon
  externally.

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How will it be used in DHL?

• Domestic Network
• Licence Plate will replace existing 12 digit
  parcel numbers
• E.G. Old format 027126704797 is being phased out
  to be replaced by
• New format JD00 022 950 0000 0077
• Day Definite - European Road
• Licence Plate will replace existing 12 digit
  parcel numbers.
• E.G. Old format 077126704797 is being phased out
  to be replaced by
• New format JD00 022 950 0000 0078

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How will customers be migrated to the new Licence
Plate?

• Manual Label Customers
• We have 5 new labels to replace the 30 existing
  labels. Some of these labels have two services so
  the customer must select the service required by
  ticking the relevant box. When we go live our
  label providers Paragon will be instructed to
  send out the new labels with a covering letter.
• High volume customers can order pre Pre-ticked
  labels for the following services
• Time Definite By 12 Noon (see page 9)
• Day Definite Next Day (See page 11)
• Day Definite Economy (See page 12)

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New Labels - Summary

• All these points apply only to the Day Definite
  network
• There will be a total of five new labels for
  manual customers. (plus 3 Pre-ticked)
• Products offered will be grouped into Time
  Definite, Day Definite or DHL_at_home.
• There is a separate label for the Diamond
  service
• Saturday Diamond service will no longer be
  available to manual customers.
• European Road service will have a separate
  label.
• Only one service can be ticked or selected on a
  label.
• Some contracted large customers can use
  pre-ticked (Pre-ticked) labels.
• To ensure the right label is used you will need
  to familiarise yourself with the following slides
  8 - 14

8
New Labels UK Diamond
UK Diamond (by 1000)
9
New Labels Time Definite by 12 Noon
This label can be ordered pre ticked
Pre-ticked for high volume users
10
New Labels Time Definite Saturday AM
11
New Labels Day Definite Next Day
Next Day
This label can be ordered pre ticked
Pre-ticked for high volume users
12
New Labels Day Definite Economy
Economy
This label can be ordered pre ticked
Pre-ticked for high volume users
13
Day Definite European Road
14
DHL _at_ Home
2nd Day
Next Day
15
How will customers be migrated to the new Licence
Plate?

• Manual Label Customers
• From November we will start to fulfil label
  orders with the New Labels. A new Manifest book
  will accompany these orders. To avoid wastage
  please use all old labels and place your order as
  you would normally.

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How will customers be migrated to the new Licence
Plate?

• Trans IT Customers
• Following successful testing DHL will embark on a
  programme to replaced Trans IT systems with the
  new Easyship 5.1 which will use Licence Plates.
• It is also worth noting that a new system called
  Intraship is now available for both Domestic Day
  Definite International Time Definite shipments.
  This uses Licence Plates as the shipment
  identifier.

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How will customers be migrated to the new Licence
Plate?

• Link (EDI) Customers
• We are starting to approach all Link customers to
  request that they convert to Licence Plate
  format. A specification has been written to give
  clear guidance on what is required. Some
  customers have already started this process.

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Common Questions Answers

• Labels
• Q. When will I get my new labels?
• A. From November orders will start to be
  fulfilled using new labels although old label
  stock will be depleted to avoid wastage.
• Q. What should I do with my current labels.
• A. Unless otherwise instructed use these until
  you run out.

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Common Questions Answers

• Services
• Q. If no service is selected what happens?
• A. The higher service level will be provided
  charged accordingly. It is the customers
  responsibility to select the service level. The
  service highlighted below with a cross will be
  the default service provided.
• Q. I have sent a shipment to the Highlands
  Islands it was not delivered Next Day. I
  selected next day on the label. Why?
• A. A shipment being sent to the Highlands
  Islands will have varying transit times dependant
  on the collection delivery address. We do not
  offer a Next Day service to any of these areas,
  so customers should only select the Economy
  option when sending items to the Highlands
  Islands.

X
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Common Questions Answers

• Shipping Systems
• Q. When will I get my new Easyship?
• A. We currently have an 18 month programme to
  replace your existing Trans IT system. We will
  contact you to arrange the changeover. It is fine
  to use your existing system until then.
• Q. I have a Link system and I refuse to change it
  to produce Licence Plates. It will cost too much
  money.
• A. It is best you speak directly to your Account
  Manager.