Mi banco

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SITUATION OF SMALL AND MICRO ENTERPRISE

• Development of a new economy in our countries
  emerging sectors .
• In Peru, 98 of local enterprises belong to the
  small and micro enterprise sector .
• Bureaucracy and poor access to credit .
• Highly adaptable, dynamic enterprises which
  cannot project on a long term .

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MIBANCO PROPOSAL

• Acción Comunitaria (Communitarian Action) is a
  non-government organization which supports
  entrepreneurs of small and micro enterprises,
  present in Peru since 1969.
• After 30 years of experience, it creates MiBanco,
  the first Peruvian private bank which assumes the
  responsibility of concentrating its efforts on
  the financial support for the development of
  micro and small enterprises.

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FINANCIAL INTERMEDIATION
Beneficiaries
Sources
Channels
Channels
People resources, public and institutional
Micro enterprises Small enterprises
Passive Products and Services
Active Products and Services
MiBanco
National and International Financial Organisms
Treasury Money Market
In debt
IFIs and others
Securities Emission
Capital Market
Dependants
Investments
Stockholders and workers
Financial Surplus (Utility)
Stockholders
Patrimony
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OPPORTUNITY

• Entrepreneurs of micro and small enterprises,
  avid for resources .
• A business of great volume but high risk

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CHALLENGES

• Provide a modern banking service to an atomized
  market with little banking culture.
• Follow the pace of a change reality that is
  quicker than normal.
• Achieve an identification with each of our
  customers creating a banking service according to
  each particular reality.

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THE PILLARS FOR ASSUMING THE CHALLENGE
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EDUCATE MICRO AND SMALL ENTERPRISE IN BANKING
TERMS
FIRST LINE PRODUCTS AND SERVICES
CULTURE
PERSONNEL
TECHNOLOGY

• Identification with the customer.
• Uphold our promises.
• The best disposition.
• Go beyond expected.

• Empowerment.
• Training.

• Agility.
• Follow-up.
• Control.
• Precision.

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STEPS APPLIED TO REALITY
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• Need for a bank-educated payment between
  customers and suppliers.
• Need for fast response to credit demands of
  customers with a reduction of risk for the bank.
• Need for educating customers in banking terms in
  order to reduce risk.

• We start by identifying that which creates value
  for the customer

• Payment system through specific credit line for
  customers and suppliers
• Customer evaluation system containing necessary
  information and in real time
• Customer Attention and distribution system
  permanently informed of their situation.

We identify the internal processes ADHOC
.

• Access to electronic banking
• Customer data scoring
• Automated sales force (Palm Pilots)

How to reach the clients efficiently and
effectively
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• THEREFORE TECHNOLOGY IS WHAT MAKES THE ABOVE
  POSSIBLE

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DATA SCORING

• PRODUCT DESCRIPTION
• Online system of customers bank movements and
  payment history.
• Credit evaluation module.
• Business advisors and sales forces can enter the
  system to evaluate future expenses for a specific
  customer.
• BENEFITS
• Speed in response to client.
• Risk reduction.
• TECHNOLOGICAL SUPPORT
• Development of datamart and data warehouse.
• Conectivity and hardware in commercial branches.
• Information storing by different means (Cards,
  electronic bank, ATM)
• Information digitalization and normalization.

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AUTOMATED SALES FORCE

• PRODUCT DESCRIPTION
• Development of an automated system for sales
  forces that allows the input of customer-related
  data using Palm handhelds.
• Sales force synchornizes the information obtained
  from contact with the customer with information
  contained in the banks data warehouse.
• BENEFITS
• Agility in the storing and exchange of
  information.
• Information digitalization and normalization.
• TECHNOLOGICAL SUPPORT
• Normalization and identification of relevant data
  to consider in the system.
• Software development for mobile sales force.
• Implementation of necessary hardware (palm
  pilots, synchronization centrals).

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ELECTRONIC BANK

• PRODUCT DESCRIPTION
• Development of systems that will allow the
  electronic transaction between customers and
  different economic agents, both national and
  international.
• BENEFITS
• Opening to new customers and transactions.
• Agility in operations.
• TECHNOLOGICAL SUPPORT
• Web Page development, transactional systems and
  databases.
• Infrastructure in output mouths. (ATM, POS,
  Agency systems).
• Conectivity.
• Digital certificates (VISANET).

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DISTRIBUTION CARD

• PRODUCT DESCRIPTION
• Credit card granted to clients with a specific
  line of funds to pay to a certain supplier.
• Each card may contain multiple credit lines.
• The supplier visits the client and the latter
  pays for products with the credit card and
  specific line assigned to that supplier.
• BENEFITS
• Customer obtains credit fast.
• Order for the customer in the payment issue.
• Reduction of the accounts receivable cycle of the
  supplier.
• Bigger follow-up of the clients history. Risk
  reduction.
• TECHNOLOGICAL SUPPORT
• Real time system of account conciliation.
• Wireless hardware y POS handed to the suppliers
  sales force.
• Risk analysis system and fast and secure emission
  of credit lines.

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CREATION OF VALUE
Window
Management control Business Finances Risks
Business
PRODUCTS INTERNAL PROCESSES Savings Previable
funds Current Accounts Debit cards
Credits Commercials Consumption Time
deposits Mortage
Back Office
Knowledge Management Exploitation Data
Mart Data Warehouse
Electronic Bank
Points Of Sale
Internet
Mobile Bank
Phone Bank
T E C H N O L O G Y
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EDUCATE MICRO AND SMALL ENTERPRISE IN BANKING
TERMS
FIRST LINE PRODUCTS AND SERVICES
CULTURE
PERSONNEL
TECHNOLOGY

• Identification with the customer.
• Uphold our promises.
• The best disposition.
• Go beyond expected.

• Empowerment.
• Training.

• Agility.
• Follow-up.
• Control.
• Precision.

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EDUCATE MICRO AND SMALL ENTERPRISE IN BANKING
TERMS
FIRST LINE PRODUCTS AND SERVICES
CULTURE
PERSONNEL

• Identification with the customer.
• Uphold our promises.
• The best disposition.
• Go beyond expected.

• Empowerment.
• Training.

T E C H N O L O G Y
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There are fundamental elements to create value in
the enterprise

• The product is important
• Culture is more important

But technology is the vehicle the will allow us
to deliver such value in the right place and time
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RESULTS UP TO OCTOBER 2002
A December 2001
A October 2002
Disbursed US 295858
US 417820 Customers served
456,131 577,851 Gross investment
US 61327 US
78795 Active customers
77,942 94,431 Arrears
2.80
2.94 Covering
147 150
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CUSTOMERS
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THANK YOU