Running Effective Small Shops

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Running Effective Small Shops

• Overcoming the Hurdles
• NC Digital Government Summit

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• Smitty Locklear
• Mr. Locklear has over 22 years of IT experience.
  With a BS Degree in Math and Computer Science
  from Pembroke State University, he has had
  experience in Analysis, Systems Design
  Development, Networking, Technical Support, and
  IT Management. He has worked as a programmer
  analyst in private industry, IT Manager for the
  NC Division of Social Services, Computer
  Consultant for Wake County Computer Center,
  Network Manager for NC Department of Health and
  Human Services, and currently serving as Chief
  Information Officer for NC Department of
  Administration.
• Dante Patterson
• Mr. Patterson is currently in his 20th year with
  Lincoln County. He was tasked with forming the
  County Data Processing Department (now MIS) from
  the ground up, roughly 16 years ago. He brought
  the department from a 1 man operation to
  currently employing 5 full time positions that
  support roughly 500 workstations located at 24
  different facilities. He has worked in the
  private sector as a programmer, systems analyst,
  and consultant and later this month he will
  become the acting president of NCLGISA.
• Michael Basham
• Mr. Basham is currently the Manager of
  Information Technology Services for the City of
  Wilson. He spent 15 ½ years with Wake County
  Information Services as a programmer, systems
  programmer, and IT manager. Between these two IT
  employs he spent 3 ½ years as a remodeling
  contractor in a family business.

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Whos My Partner?

• External Partners
• Vendors
• Contractors
• Other Agencies Mostly Untapped
• Internal Partners
• Department Heads (Can you share costs/staff)
• IT Staff
• IT Steering Committee

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Whos Got Time For Training and Team Building?

• Training
• IS/IT requires lifelong learning
• Training is important, fight for it
• Leverage existing staff resources -
• Promote information transfer from business
  partners and Consultants
• Build time in all projects for knowledge transfer
• Acknowledge employee accomplishments

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Whos Got Time For Training and Team Building?

• Team Building
• Consider holding regular staff meetings
• Be very open in information sharing
• Occasionally rotate tasks for team building
• Hold periodic staff lunches and other "off-line"
  events
• Celebrate ANY/ALL successes

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Who Ya Gonna Call?Developing an Effective Help
Desk

• Improve efficiency with tiered support
• To the end-user, perception is everything
• The importance of choosing the right tool for the
  job
• Build a knowledge base of successes
• Tracking and benchmarking progress
• 7 C's of Service - concern, courtesy,
  consideration, consultation, conscientiousness,
  confirmation and consistency.

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Why Cant I Have an iMac?Standards and Reduced
Scope

• Justification
• Defining Standards
• Funding
• Implementing Change
• Maintenance Production

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Project Management Isnt that for Big Shops?

• Justification
• Business Requirements (important)
• Funding
• Out-Sourcing versus In-House
• Life Cycle

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Do You Know Where Youre Going To?

• Strategic Planning - Whos Got the Time
• What Happens if You Dont
• Schedule a Meeting with Your Self
• Include others on your staff or other departments
• You Have to Occasionally Get Above the Fray
• Advertisement CIO School UNC SOG

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Questions
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Contact Information

• Smitty L. LocklearChief Information OfficerNC
  Department of Administration1325 Mail Service
  Center Raleigh, NC 27699-1325 Phone (919)
  807-2301smitty.locklear_at_ncmail.net
• Dante G. PattersonDirector Management
  Information SystemsLincoln County Government
  Phone [phone]dpatterson_at_lincolncounty.or
  g

• Michael BashamITS ManagerCity of Wilson112
  Goldsboro St. E Wilson, NC 27894 Phone (252)
  399-2151mbasham_at_wilsonnc.org