Benchmarking for Sheltered Housing in Staffordshire

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Benchmarking for Sheltered Housing in
Staffordshire
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Statistics a health warning

• An engineer, a scientist, and a statistician were
  hunting in Canada. After a short walk they
  spotted a huge moose. The engineer raised his gun
  and fired. The bullet landed 3 metres to the
  right of the moose. The scientist, realizing that
  there was a breeze that the engineer did not
  account for, aimed to the left and fired. The
  bullet landed 3 metres to the left of the moose.
  The statistician jumped up and down and screamed
  "We got him! We got him!"

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Summary of SP contracts

• 131 sheltered housing services, provided by 18
  providers
• 4717 contracted units (properties)
• Of which, currently 2979 receive SP subsidy (63)
• Full contract exposure (at 100 subsidy) is 3.45
  million per year.
• Projected actual spend is 2.26 million per year.
• Mean weekly unit price across services is 14.67
  (unreliable?)
• Total support staffing is 97.6 FTE front line
  staff and 7.4 management staff
• Mean ratio of support staff to service users is
  0.03 (i.e. 1 33)

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Across the Districts (1)
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Across the Districts (2)
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Across the Districts (3)
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Service Delivery

• 57 of services have peripatetic wardens, 43
  live on-site.
• 77 of services include daily visits (Mon-Fri),
  4 twice weekly, 10 weekly, and 7 other
  (mainly as-and-when).
• Outside normal working hours, 96 of services
  use a pull-cord system to a 24-hour control
  centre.
• 85 of services provide an scheme information
  pack or welcome pack to new service users
• 7 of services have weekly residents meetings,
  14 monthly, 40 three monthly and 33 as and
  when necessary.

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Support Charges (1)
Cost quartiles for sheltered housing
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Support Charges (2)
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Service Users - Age
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Service users - Ethnicity

• 48 of services dont know (or left blank) the
  ethnicity of service users
• Of the 52 that do record ethnicity
• just 0.3 of service users are non-white
• there are no Asian or Asian British service
  users

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Service Users

• 67 of service users are female, 33 male.
• 14 of service users are known to be in receipt
  of personal or domiciliary care from Social
  Services.
• 7 of service users have opted not to receive a
  regular visit from the warden
• 91 of services apply a system of needs
  assessment and/or support planning
• 2 of service users have opted not to
  participate in support planning

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Service Users - Disabilities

• 4 of service users are wheelchair dependent
• 26 use a walking frame/stick
• 16 have a hearing impairment
• 11 have a visual impairment
• 6 have a mental health problem (including
  dementia, Alzheimers, etc.)

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Demand

• By providers own assessments, 40 of sheltered
  schemes are High demand, 47 Medium demand and
  15 Low demand.
• 48 of services operate scheme specific waiting
  lists. Of these, the average applicants on
  waiting lists is 16.4
• 300 units are currently empty, of which 83 have
  been empty for over 6 weeks.

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Physical Environment

• 23 of schemes were built pre-1960, 29 in the
  70s, 36 in 80s and 12 since 1990.
• 55 are one bedroom flats, 4 are two bedroom
  flats, 17 bedsits and 24 bungalows.
• 5 of properties do not have their own bathroom
• 16 schemes have more than 1 floor yet no lift
• 11 do not have exterior wheelchair access.
• 75 do not have storage for scooters
• 73 do not provide IT facilities
• 34 do not have a guest room
• 40 of pull-cord systems are over 10 years old.
  14 over 20 years old.
• 25 have no secure door entry system

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Questions?